Handle and resolve the customer inquiries and complaints Identify issue and provide accuracy information to member Handle all incoming and outgoing correspondents’ emails/phones to/from member Ensure all inquiries, comments, complaints, and action taken are logged Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer and Commercial Process customer requests/orders/changes/returns according to procedures and/or guidelines Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap Manage and maintain the pending of request Assist in development forms, guidelines or procedures for Customer Support Unit Conduct the refresher training to existing CBC members Weekly tracking on the unsolved issues Monthly report of the issue handling Other tasks assigned by supervisor
Gather macro and micro economic data from various sources to assess economic trends Examine and interpret economic data to identify trends, patterns, and correlations that may impact credit portfolios and risk management Monitor economic indicators and trends to provide insights into the potential implications for credit risk management strategies Utilize statistical analysis and econometric methods to forecast credit and economic trends Collaborate with data scientists and analysts to integrate economic insights into credit risk models and systems Work closely with cross-functional teams to ensure economic analysis informs credit risk management decisions Sharing economic insights and research finding with relevant stakeholders to foster a deeper understanding of how economic factor can impact credit risk and overall business performance Deliver presentations to internal teams, including senior management, to communicate economic insights and forecasts Prepare regular reports on economic developments and forecasts for stakeholders Translate complex economic data and analysis into clear, actionable recommendations Work closely with research unite in conducting ad-hoc economic research and analysis to address specific questions related to credit risk management
Greeting, accommodating and directing all walk-in visitors to the concerned staff Directing all incoming telephone calls and/or emails to the concerned staff Taking notes of all incoming messages for concerned staff if they are either on leave or outside of the office and forwarding to them when they are back in office Assist performing any necessary typing, translations, e-mailings, delivering, photocopying Assist customer on registration of CBC Mobile App, order report and/or subscription plan Do the KYC with customer Assist customer on sharing telegram Assist team to promote CBC Mobile App user & PE service to public Assist team to handle all customer’s inquiries from FB & Telegram Other tasks as assign by line manager/team
Conduct market research to identify customer needs, industry trends, and opportunities for new products or enhancements to existing products Stay informed on developments in data analytics, credit reporting, and financial technologies relevant to Cambodia’s financial sector Collaborate with senior management and relevant teams to define product vision, strategy, and roadmaps aligned with CBC’s strategic priorities. Own and manage the end-to-end product lifecycle for assigned data and digital products, from problem definition and design through development, launch, and ongoing enhancement Translate business, customer, and regulatory requirements into clear product specifications, user stories, and success criteria Ensure product documentation, including formal submissions to the regulator, is accurately prepared in professional Khmer and English Work closely with Technology, Data, Operations, Risk, and Compliance teams to ensure timely and high-quality delivery of product releases Partner with Marketing and Business Development teams to support go-to-market planning, product positioning, and internal readiness Lead cross-functional alignment with Technology, Data, Operations, Risk, Compliance, Business Development, and Marketing teams throughout the product lifecycle Act as a key product interface for regulatory-facing product discussions Engage internal and external stakeholders to gather structured feedback, identify pain points, and validate product-market fit Define and track key performance indicators to measure product adoption, usage and business impact. Use data, customer insights, and market feedback to drive continuous product improvement
Own the full research lifecycle independently: scope research questions, design methodology, draft data extraction specifications, conduct analysis, write findings, and publish-with minimal supervision Maintain and continuously refine CBC's research methodology standards, ensuring consistency across recurring publications and one-off studies. Quality-assure all research outputs prior to internal release and external publication, including peer review of any analyst-produced work as the team scales Gather economic and credit data from various sources and consolidate into actionable form to assess the market trends Examine and interpret data to identify trends, patterns, and correlations that may impact credit portfolios and risk management Monitor economic indicators and credit trends to provide insights into the potential implications for credit risk management strategies Utilize statistical analysis and econometric methods to forecast credit. Provide insights and predictions related to credit and economic developments that could affect credit risk Collaborate with data scientists and analysts to integrate economic insights into credit risk models and systems Work closely with cross-functional teams to ensure economic analysis informs credit risk management decisions Build research partnerships with academia (RUPP, CDRI, regional universities), international development partners (Women's World Banking, IFC, World Bank, ADB), and peer credit bureaus in ASEAN in positioning CBC at front of research initiative Cultivate relationships with senior risk, strategy, and analytics leaders at member institutions to ensure research is grounded in real industry needs Sharing economic insights and research finding with both internal team and member to foster a deeper understanding of how economic factor can impact credit risk and overall business performance Connect every research output to commercial outcomes: which CBC products it strengthens, which client segments it serves, and how it translates into pipeline, revenue, retention, or pricing power Work hand-in-hand with Product, Marketing, and Sales to convert research insights into client-facing assets-white papers, webinar content, conference talks, and sales enablement material that win business Identify monetizable research products (paid subscriptions, sponsored studies, custom analytics for member institutions) and develop business cases for new revenue streams Track research-driven commercial KPIs alongside scholarly KPIs: media mentions, citations by NBC and member institutions, conversions to product sales, and partnership wins Prepare regular reports on economic developments and forecasts for stakeholders Deliver presentations to internal teams, including senior management, to communicate economic insights and forecasts Translate complex data and analysis into clear, actionable recommendations Support strategic decision-making by offering economic perspectives and risk assessments Contribute to the development and refinement of credit risk manage
Assists and participates in planning and organizing audit assessments. Assists in designing and reviewing internal control framework and risk assessments Ensuring compliance with policies, procedures, laws, and regulations were implemented by all staff and management of the Company Draft audit report for line manager review and participates in the debriefing the internal audit report to head of auditee Monitors and ensures the audit evidence and working papers of each completed audit fieldwork are appropriate and sufficiently obtained and document within the acceptable quality. Follow up during the audit task and previous audit recommendations to assess whether all recommendations have been actioned by the auditees responsible and to classify the status of each recommendation Motivating, guiding and directing staff on audits to ensure achievement of developmental initiatives and promote effective teamwork Assist line manager to perform his/her tasks as required or undertake other duties as maybe required from time to time