ការសង្ខេបតួនាទី (Job summary) ប្រធានក្រុមចុងភៅមានតួនាទីត្រួតពិនិត្យទៅលើរាល់ប្រតិបត្តិការទាំងអស់នៅក្នុងផ្ទះបាយ និងធានាឲ្យបាននូវគុណ ភាពនៃរាល់អាហារទាំងអស់ដែលត្រូវបានចំអិនជូនអតិថិជន រយៈពេលនៃការចំអិន រសជាតិនៃអាហារ និងរចនាបទ ផ្សេងៗឲ្យស្របទៅតាមបទដ្ឋានដែលបានកំណត់ដោយក្រុមហ៊ុន។ ទំនួលខុសត្រូវរបស់ប្រធានក្រុមចុងភៅ គឺផ្តោត លើការគ្រប់គ្រង និងដឹកនាំក្រុមចុងភៅឲ្យអនុវត្តការងារទៅតាមកាលវិភាគប្រចាំថ្ងៃរបស់ពួកគេ និងធានានូវភាព ស្អាតក្នុងផ្ទះបាយ ភាពមានអនាម័យខ្ពស់ ផាសុខភាព និងរក្សាសុខសុវត្ថិភាពនៃការងារក្នុងផ្ទះបាយជានិច្ចឲ្យស្រប ទៅតាមបទដ្ឋានដែលបានកំណត់ដោយក្រុមហ៊ុន។ 2. ទំនួលខុសត្រូវតួនាទី (Accountabilities) ត្រូវត្រួតពិនិត្យក្រុមចុងភៅឲ្យពាក់ឯកសណ្ឋាន ពាក់កាតសម្គាល់ខ្លួន និងពាក់ស្លាកឈ្មោះគ្រប់ពេលវេលាក្នុង ម៉ោងបំពេញការងារ ហើយធានាឲ្យបានថាក្រុមចុងភៅតែងតែគោរពទៅតាមគោលការណ៍បញ្ចេកទេសស្តង់ដា អនាម័យ និងស្តង់ដាសុវត្តិភាពការងារដូចដែលក្រុមហ៊ុនបានកំណត់ ត្រូវត្រួតពិនិត្យក្រុមចុងភៅឲ្យគោរពពេលវេលាចូលធ្វើការ និងចេញពីធ្វើការឲ្យបានទៀងទាត់ ឲ្យគោរពពេល វេលាសម្រាក និងពេលវេលាអាហារថ្ងៃត្រង់ និងត្រូវបំពេញម៉ោងការងារទៅតាមតារាងកាលវិភាគដែលបាន កំណត់ ត្រូវត្រួតពិនិត្យលទ្ធផលការងារប្រចាំថ្ងៃរបស់ក្រុមចុងភៅ ហើយធានាឲ្យបានថាពួកគេបានបំពេញតួនាទីទៅ តាមតារាងទំនួលខុសត្រូវប្រចាំវេនដូចដែលក្រុមហ៊ុនបានកំណត់ ត្រូវត្រួតពិនិត្យរាល់មុខម្ហូបដែលបានចំអិនដោយក្រុមចុងភៅ ហើយធានាឲ្យបានថាម្ហូបទាំងអស់ត្រូវបានចំអិន ស្របទៅតាមបទដ្ឋានកំណត់របស់ក្រុមហ៊ុនដូចជាបរិមាណ រសជាតិ ការប្រើប្រាស់ចាន ការរចនារូបរាងម្ហូប ការប្រើប្រាស់គ្រឿងផ្សំ និងទឹកជ្រលក់ និងរយៈនៃការចំអិនជាដើម -ល- ត្រូវធ្វើការយ៉ាងជិតស្និទ្ធជាមួយផ្នែកផ្តល់សេវាកម្មភេសជ្ជៈជួរមុខ ដើម្បីប្រមូលពត៌មានពីអតិថិជនដូចជារស ជាតិនៃអាហារ ការរចនារូបរាងម្ហូប គ្រឿងផ្សំ ទឹកជ្រលក់ រយៈពេលនៃការរង់ចាំអាហារ ឬពត៌មានផ្សេងៗទៀត ហើយត្រូវទាញយកមតិទាំងអស់នោះដើម្បីពិភាក្សាជាមួយផ្នែកដែលពាក់ព័ន្ធក្នុងគោលបំណងដើម្បីស្ថាបនា និងកែលំអ ត្រូវថែរក្សាទ្រព្យសម្បត្តិ ឬឧបករណ៍ប្រើប្រាស់ទាំងអស់ដែលក្រុមហ៊ុនបានផ្តល់ជូន ហើយធានាឲ្យបានថា ឧបករណ៍ទាំងអស់នោះត្រូវបានទុកដាក់ទៅតាមទីកន្លែងដែលមានសុវត្ថិភាព និងសណ្តាប់ធ្នាប់ ត្រូវចាត់ចែងក្រុមចុងភៅឲ្យប្រមូលកាកសំណល់ផ្ទះបាយទៅរក្សានៅតាមទីតាំងដែលក្រុមហ៊ុនបានកំណត់ និង បែងចែកប្រភេទសម្រាម ឬកាកសំណល់ទាំងនោះឲ្យមានសណ្តាប់ធ្នាប់ ឬទុកដាក់ទៅតាមទីតាំងដែលត្រឹម ត្រូវដូចជាប្រភេទសាច់ខូច បន្លែខូច គ្រឿងទេសផ្សេងៗដែលខូច ឬប្រភេទជ័រ ដប ផ្លាស្ទិក ឬសម្រាមដែលដុត ឆេះ ឬដុតមិនឆេះជាដើម -ល- ត្រូវធានាថាក្នុងបរិវេណផ្ទះបាយតែងតែមានអនាម័យខ្ពស់ មានផាសុខភាពល្អ មានសុខសុវត្ថិភាព និងមាន សណ្តាប់ធ្នាប់ការងារជាប់ជានិច្ច ត្រូវធ្វើការយ៉ាងជិតស្និទ្ធជាមួយផ្នែកសម្អាតដើម្បីសម្អាតទ្រង់ទ្រាយធំ និងដើម្បីបាញ់ថ្នាំសម្លាប់សត្វល្អិតជា រៀងរាល់ត្រីមាស ក្នុងគោលបំណងថែរក្សាអនាម័យ ផាសុខភាព និងដើម្បីធានាថាផ្ទះបាយគ្មានសត្វល្អិតរំខាន ត្រូវធានាថារាល់សម្ភារៈបរិក្ខាប្រើប្រាស់ក្នុងផ្ទះបាយគឺតែងតែមានសភាពស្អាត មានអនាម័យ និងបានរក្សាទុក ដាក់ត្រឹមត្រូវ មានសណ្តាប់ធ្នាប់ល្អ និងមានសុខសុវត្ថិភាពជានិច្ច ត្រូវកត់ត្រាប្រចាំថ្ងៃ និងត្រូវរៀបចំរបាយការណ៍ប្រចាំខែ អំពីការប្រើប្រាស់សារពើភ័ណ្ឌក្នុងផ្ទះបាយ ឬគ្រឿង ទេសផ្សេងៗ រួចផ្ញើជូនថ្នាក់លើ និងនាយកដ្ឋានហិរញ្ញវត្ថុដើម្បីត្រួតពិនិត្យ ត្រូវធ្វើរបាយការណ៍ប្រចាំសប្តាហ៍អំពីសារពើភ័ណ្ឌខូចខាតក្នុងផ្ទះបាយ ឬគ្រឿងទេសផ្សេងៗដែលផុតសុពល ភាពប្រើប្រាស់ ដូចជាប្រភេទសាច់ដែលខូច ប្រភេទបន្លែដែលខូច ឬប្រភេទគ្រឿងផ្សំខូច រួចផ្ញើជូនថ្នាក់លើ និង នាយកដ្ឋានហិរញ្ញវត្ថុដើម្បីត្រួតពិនិត្យ ត្រូវពិភាក្សាជាមួយថ្នាក់លើ ឬផ្នែកដែលពាក់ព័ន្ធជានិច្ចអំពីសារពើភ័ណ្ឌដែលជិតផុតសុពលភាពប្រើប្រាស់ដូច ជាប្រភេទសាច់ ឬបន្លែ ក្នុងគោលបំណងធ្វើប្រូម៉ូសិន ឬធ្វើការបញ្ចុះតម្លៃ ឬចំអិនជូនបុគ្គលិកឲ្យបានទទួលទាន ត្រួវធានាថារាល់សារពើភ័ណ្ឌ គ្រឿងទេស គ្រឿងផ្សំ ឬបរិក្ខាប្រើប្រាស់ផ្សេងៗទៀតក្នុងផ្ទះបាយ គឺតែងតែមាន ប្រើប្រាស់គ្រប់គ្រាន់ជានិច្ច ដោយមិនមានភាពខ្វះខាត ឬបែជាមានបរិមាណច្រើនលើសពីតម្រូវការជាក់ស្តែង ត្រួវធានាថារាល់សារពើភ័ណ្ឌក្នុងផ្ទះបាយ គ្រឿងទេស ឬគ្រឿងផ្សំផ្សេងៗទៀតត្រូវបានកត់ត្រាកាលបរិច្ឆេទ ច្បាស់លាស់ និងត្រូវបានរក្សាទុកទៅតាមទីតាំងត្រឹមត្រូវស្របទៅតាមបទដ្ឋានកំណត់របស់ក្រុមហ៊ុន ត្រូវរាយការណ៍ជូនថ្នាក់លើ ឬផ្នែកដែលពាក់ព័ន្ធជានិច្ច គ្រប់ពេលដែលត្រួតពិនិត្យឃើញរាល់ទ្រព្យសម្បត្តិ ដែលបានបាត់បង់ ឬបាក់បែក ទាំងទ្រព្យសម្បត្តិរបស់បុគ្គលិក របស់ភ្ញៀវ ឬក្រុមហ៊ុន ត្រូវធ្វើកាលវិភាគការងារប្រចាំខែសម្រាប់នាយកដ្ឋានផ្ទះបាយដើម្បីធានាឲ្យបានថាក្រុមការងារចុងភៅមាន កម្លាំងពលកម្មគ្រប់គ្រាន់សម្រាប់ផ្តល់សេវាកម្មជូនដល់អតិថិជន ត្រូវចូលរួមវាស់វែង ឬវាយតម្លៃលទ្ធផលការងាររបស់បុគ្គលិកក្រោមបង្គាប់ហើយធានាឲ្យបាននូវប្រសិទ្ធភាព តម្លាភាព និងសុចរិតភាពទាំងក្នុងពេលសាកល្បងការងារ និងប្រចាំឆ្នាំ ត្រូវធានាឲ្យបានថារាល់ឯកសារ ឬរបាយការណ៍ប្រចាំថ្ងៃ និងប្រចាំខែរបស់នាយកដ្ឋានផ្ទះបាយ គឺត្រូវបាន រៀបចំ និងថែរក្សាទុកបានត្រឹមត្រូវទៅតាមគោលការណ៍ដែលបានកំណត់ដោយនាយកដ្ឋានពត៌មានវិទ្យា ត្រូវបង្ហាញគារវៈកិច្ច បង្ហាញស្នាមញញឹម ឬសួស្តីជានិច្ចនៅគ្រប់ពេលជួបអតិថិជន ការងារផ្សេងៗទៀតត្រូវបានកំណត់ដោយអ្នកគ្រប់គ្រងផ្ទាល់
កូនជាងបញ្ចេកទេសមានតួនាទីថែទាំ ត្រួតពិនិត្យ ដោះស្រាយបញ្ហា ស្វែងរកកំហូច និងជួសជុលរាល់កំហូចទាំង អស់នោះនៅក្នុងក្រុមហ៊ុនរួមទាំងប្រព័ន្ធទឹក ប្រព័ន្ធភ្លើង ប្រព័ន្ធត្រជាក់ និងរាល់គ្រប់បរិក្ខាឈើទាំងអស់ទៅតាមការ ស្នើសុំរបស់ថ្នាក់លើ ឬអតិថិជន។ កូនជាងបញ្ចេកទេសក៏ត្រូវធានាឲ្យបានថារាល់ការជួសជុលទាំងអស់ គឺមាន ប្រសិទ្ធភាព និងមានសុខសុវត្ថិភាពខ្ពស់ស្របទៅតាមស្តង់ដាបទដ្ឋានបញ្ចេកទេសដែលបានកំណត់។ ត្រូវស្លៀកពាក់ឯកសណ្ឋាន ពាក់កាតសម្គាល់ខ្លួន ពាក់ស្លាកឈ្មោះ និងអនុវត្តកិច្ចការងារជួសជុលផ្សេងៗ ទៅតាមស្តង់ដាបញ្ចេកទេសគ្រប់ពេលវេលាក្នុងម៉ោងបំពេញការងារ ត្រូវគោរពពេលវេលាចូលធ្វើការ និងចេញពីធ្វើការឲ្យបានទៀងទាត់ ត្រូវគោរពពេលវេលាសម្រាក និងពេល វេលាអាហារថ្ងៃត្រង់ និងត្រូវបំពេញម៉ោងការងារទៅតាមតារាងកាលវិភាគដែលបានកំណត់ ត្រូវបំពេញតួនាទីទៅតាមតារាងទំនួលខុសត្រូវប្រចាំវេនដូចដែលក្រុមហ៊ុនបានកំណត់ ត្រូវត្រួតពិនិត្យ និងថែទាំប្រព័ន្ធទឹក ប្រព័ន្ធភ្លើង និងប្រព័ន្ធត្រជាក់ផ្សេងៗនៅក្នុងក្រុមហ៊ុនទៅតាមតារាង កាលវិភាគដែលបានកំណត់ ត្រូវរាយការណ៍ជូនថ្នាក់លើ ឬផ្នែកដែលពាក់ព័ន្ធជានិច្ច និងត្រូវជួសជុលគ្រប់ពេលមានបញ្ហាដាច់ភ្លើង ដាច់ ទឹក ផ្ទុះចរន្តអគ្គិសនី អគ្គិភ័យ -ល- ត្រូវធានាថារាល់សេវាកម្មជួសជុលទាំងអស់ គឺតែងតែមានប្រសិទ្ធភាពខ្ពស់ និងមិនមានការស្នើសុំឲ្យផ្តល់ សេវាកម្មជួសជុលជាថ្មីម្តងទៀង ទាំងសម្រាប់បុគ្គលិក និងសម្រាប់ភ្ញៀវម្ចាស់បន្ទប់ ត្រូវធានាភាពស្អាត អនាម័យ និងភាពមានសណ្តាប់ធ្នាប់ការងារជានិច្ចបន្ទាប់ពីបានបញ្ចប់សេវាកម្មជួសជុល ត្រូវថែរក្សាទ្រព្យសម្បត្តិ ឬឧបករណ៍ជួសជុលទាំងអស់ដែលក្រុមហ៊ុនបានផ្តល់ជូន ហើយធានាឲ្យបានថា ឧបករណ៍ទាំងអស់នោះត្រូវបានទុកដាក់ទៅតាមទីកន្លែងដែលមានសុវត្ថិភាព និងសណ្តាប់ធ្នាប់ ត្រូវរាយការណ៍ជូនថ្នាក់លើ ឬផ្នែកដែលពាក់ព័ន្ធជានិច្ច គ្រប់ពេលដែលត្រួតពិនិត្យឃើញរាល់ទ្រព្យសម្បត្តិ ដែលបានបាត់បង់ ឬបាក់បែក ទាំងទ្រព្យសម្បត្តិរបស់បុគ្គលិក របស់ភ្ញៀវ ឬក្រុមហ៊ុន ត្រូវបង្ហាញគារវៈកិច្ច បង្ហាញស្នាមញញឹម ឬសួស្តីជានិច្ចនៅគ្រប់ពេលជួបអតិថិជន ការងារផ្សេងៗទៀតត្រួវបានកំណត់ដោយអ្នកគ្រប់គ្រងផ្ទាល់
Front Desk Operations: Maintains appropriate standards of conduct, dress code, hygiene, uniforms, appearance, and posture of Front Office and Concierge employees. Manage daily team attendance and team performance to make sure they follow company SOP and daily front desk checklist (morning, afternoon, night, and general). Overseeing daily front desk operations, including reservations, rooms assignments, and room status updates. Ensure accurate and efficient handling of guest registration, payment processing, and key distribution. Collaborate with housekeeping and maintenance departments to coordinate room readiness and guest requests. Prepare daily routine for front desk to check for readiness of reception area and lobby area, and ensure its kept clean, organized and welcoming. Guest Service Excellence and Guest Relations: Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally. Ensuring a warm and welcoming atmosphere for guests arriving at the front desk, creating a positive first impression. Handle guest check-ins and check-outs efficiently, following the established procedures. Create a positive company image in every interaction with internal and external tenants. Address and resolve guest issues or complaints promptly and professionally, ensuring guest satisfactions. Ensure the front desk team follow up and follow through with guest requests until it’s completed. Handle escalated situations diplomatically, providing appropriate solutions to enhance guest experience. Maintain guest profiles and preferences to personalize service and anticipate guest needs. Team leadership and Training: Supervise and train front desk staff to ensure they adhere to established standards and policies. Conduct regular performance evaluations, provide feedback, and identify opportunities for improvement. Organize and lead team meetings to discuss goals, updates, and address any concerns. Coaching, counseling, and disciplining staff, providing constructive feedback to enhance performance. Cash handling and Reporting: Supervise cash handling procedures, ensuring accuracy and compliance with financial policies. Coordinate and support daily revenue reports, balancing cash and credit transactions with accounting team. Administrative Task: Manage office 365 suite for Front Office Department accurately including email, one drive, SharePoint, and make sure there is a correct file/folder/report in the system following company's guidelines. Maintain accurate records, including guest registration cards, reservation logs, and occupancy reports. Oversee and prepare daily, weekly, and monthly reports and ensure they’re being done and sent to management in a timely manner. Monitors and controls the inventories for front office equipment and supplies. Assist in managing room inventory and rate strategies to maximize revenue and occupancy. Monitor closely room rates on OTA and propose upselling program and promotions to increase revenue. Encourage front desk staff to upsell rooms for direct bookings and promote hotel amenities to increase revenue. Safety and Security: Monitor the lobby and public areas, stay alert of the safety and security of guests and staff. Maintain guest confidentiality at all levels. General Operations: Report to department head or relevant department immediately and on time in case of finding any lost or broken items in room or public area either from client or employee. Maintain complete knowledge and comply with all departmental policies and service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Coordinates exchange of information between inter departments and cross departments to ensure smooth operation flow. Schedules and regularly conducts routine inspections of areas under control. Conducting probation and formal performance appraisal in line with company guidelines. Conducts comprehensive monthly departmental meetings to overview past month performance, make recommendations to improve overall services include review of procedures and events which warrant special handling and detailed information. Others: Adhere to company brand standards. Perform other duties as assigned by Superior/Management.
Front Desk Operations: Ensure to comply by company rule and policy including maintains daily appropriate standards of conduct, dress code, hygiene, uniforms, and appearance per department SOP without fail. Ensure to follow by daily front desk checklist (morning, afternoon, night, and general), daily assigned shift, monthly roster, Day-off, break time, and Lunch time properly. Manage and confirm customer bookings and reservations. Provide basic and accurate information on hotel rates and services. Compute all customers/tenants’ billings, accurately post charges to customers/tenants’ rooms and house accounts. Payment process and verify customers/tenant’s payment method. Issue room keys and direct customers to their rooms. Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures). Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). Control front office supplies and keep inventory of stock. Update schedule meetings or events. Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Answering phones in a professional manner, and routing calls as necessary. Keep updated records of office expenses and costs. Ensure to report to department head or relevant department immediately and on time in case of finding any lost or broken items in room or public area either from client or employee. Comply with office 365 suite accurately including email, one drive, SharePoint, and make sure there is a correct file/folder/report in the system following company's guidelines. Guest Service Excellence and Guest Relations: Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally. Ensuring a warm and welcoming atmosphere for guests arriving at the front desk, creating a positive first impression. Handle guest check-ins and check-outs efficiently, following the established procedures. Create a positive company image in every interaction with internal and external tenants. Address and resolve guest issues or complaints promptly and professionally, ensuring guest satisfactions. Respond to all customers/tenants’ questions and requests. Ensure to follow up and follow through with guest requests until it’s completed. Handle escalated situations diplomatically, providing appropriate solutions to enhance guest experience. Maintain guest profiles and preferences to personalize service and anticipate guest needs. Safety and Security: Monitor the lobby and public areas, stay alert of the safety and security of guests and staff. Maintain guest confidentiality at all levels. Others: Adhere to company brand standards. Perform other duties as assigned by Superior/Management.
Maintains appropriate standards of conduct, dress code, hygiene, uniforms, appearance, and posture of Skybar Team. Manage daily team attendance and team performance to make sure they follow company SOP and daily Skybar checklist. Prepare daily routine for Skybar to check for readiness of rooftop area to ensure its kept clean, organized, welcoming, and organizing handout pool towels. Implement and ensure the company health, hygiene & safety policy is met at all times. Maintain the overall cleanliness and tidiness of the bar, server, display, glassware, and tables. Manage quality of drinks and speed of service to follow by company SOP and to ensure drink is prepared and served in line with company standards & recipes. Ensure Skybar team to promote drinks/food to customer for up selling to increase revenue. Planning regular and special event menu. Responsibility for the creation of cocktail menus and update menu changes on the point of sale (POS) terminal. Monitor Happy Hour set-up and service, ensuring agreement to hotel standards. Coordinate music tapes and entertainment, ensuring correct volume and appropriateness to client. Review sales and beverage costs for previous day, resolve discrepancies with accounting team. Track actual against budget. Total receipts and balance against sales, deposit receipts, and lock facility at end of day. Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect, plan, and ensure that all materials and equipment are in complete readiness for service, rectify deficiencies with respective personnel. Conducting probation and formal performance appraisal in line with company guidelines. Manage office 365 suite for Skybar Department accurately including email, one drive, SharePoint, and make sure there is a correct file/folder/report in the system following company's guidelines. Report to department head or relevant department immediately and on time in case of finding any lost or broken items on the rooftop or in public area either from client or employee. Guest Service Excellence and Guest Relations: Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally. Ensuring a warm and welcoming atmosphere for guests arriving at the rooftop, creating a positive first impression. Create a positive company image in every interaction with internal and external tenants. Address and resolve guest issues or complaints promptly and professionally, ensuring guest satisfactions. Ensure the Skybar team follow up and follow through with guest requests until it’s completed. Handle escalated situations diplomatically, providing appropriate solutions to enhance guest experience. Ensure to gather feedback from guests regarding the Skybar operation, taste of the foods & drinks, and report to department head for better improvement. Inventory Management: Manage lifecycle of stock, time to order, FIFO, and stock level to meet minimum requirement of daily service. Establish par levels for supplies, liquor, beer, wine, and equipment. Ensure all drinks are correctly labelled and tracked FIFO. Produce monthly report of shrinkage and expiration of products. Propose any creative idea for any shrinkage or upcoming expire product to push for promotional drinks and/or for drink tasting. Safety and Security: Monitor the rooftop, stay alert for the safety and security of guests and staff. Maintain guest confidentiality at all levels. Others: Adhere to company brand standards. Perform other duties as assigned by Superior/Management.
Skybar Operations: Ensure to comply by company rule and policy including maintains daily appropriate standards of conduct, dress code, hygiene, uniforms, and appearance per department SOP without fail. Ensure to follow by daily Skybar checklist, daily assigned shift, monthly roster, Day-off, break time, and lunch time properly. Manage quality of drinks and speed of service to follow by company SOP and to ensure drink is prepared and served in line with company standards & recipes. Ensure to check for readiness of rooftop area to ensure its kept clean, organized, welcoming, and organizing handout pool towels. Implement and ensure the company health, hygiene & safety policy is met at all times. Maintain the overall cleanliness and tidiness of the bar, server, display, glassware, and tables. Coordinate music tapes and entertainment, ensuring correct volume and appropriateness to client. Ensure to promote drinks/food to customer for up selling to increase revenue. Comply with all cash handling procedures and balance register daily according to accounting procedures abide by the strictest standards. Effectively record of meal counts, cash collected, and deposits on a daily basis. Total receipts and balance against sales, deposit receipts, and lock facility at end of day. Comply with office 365 suite for Skybar Department accurately including email, one drive, SharePoint, and make sure there is a correct file/folder/report in the system following company's guidelines. Report to department head or relevant department immediately and on time in case of finding any lost or broken items on the rooftop or in public area either from client or employee. Guest Service Excellence and Guest Relations: Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally. Ensuring a warm and welcoming atmosphere for guests arriving at the rooftop, creating a positive first impression. Create a positive company image in every interaction with internal and external tenants. Address and resolve guest issues or complaints promptly and professionally, ensuring guest satisfactions. Ensure to follow up and follow through with guest requests until it’s completed. Handle escalated situations diplomatically, providing appropriate solutions to enhance guest experience. Ensure to gather feedback from guests regarding the Skybar operation, taste of the foods & drinks, and report to department head for better improvement. Safety & Security: Monitor the rooftop, stay alert for the safety and security of guests and staff. Maintain guest confidentiality at all levels. Others: Adhere to company brand standards. Perform other duties as assigned by Superior/Management.
General Account Ensure all financial transactions are properly recorded and documented following accounting standards and company’s policy. Assist in following up and keeping track of outstanding payments due from customer Collaborate with internal teams to improve financial procedures and processes following the Company’s requirement. Assist in internal audit schedules and audit processes, as well as spot check of cash float, and petty cash. Assist in preparing monthly petty cash movement and reports. Monitor the activities of purchasing and expenditues. Administration & Centralize Store Management Work closely with the F&B Department to track and assess food and beverage costs, assisting in the development of new menu items such as documenting and formalizing recipes, pricing adjustments, cost monitoring. Work with the Skybar Team to add or update new drink items and prices in the POS system ensuring accuracy. Manage and maintain the storage conditions of goods received in the Centralized Store ensuring the items are being arranged and used based on a first in and first out basis (FIFO). Coordinate with the Purchasing Officer to ensure goods ae properly, correctly received and stored. Coordinate with the Purchasing Officer to manage physical inventory count by respective department and update into the system. Work with the Purchasing Officer to review daily stock transfers, returns, and breakages reported by the respective department. Manage Opening and Closing inventory report by respective department and update into the system. Maintain clear records of all inventory’s movement. Inspect and keep record of all damaged items. Maintain proper records, and reports in both hard and soft filing following the Company’s policy. Perform other duties as assigned by Management/Superior.
Content Creation: Develop high-quality written content for social media, and other marketing materials. Collaborate with the design team to create visually appealing graphics and multimedia content. Conduct research on industry trends and topics to ensure content relevance and accuracy. Social Media Management: Assist in managing social media (Naki Suites FB&IG) accounts by scheduling posts, responding to comments, and engaging with followers. Monitor social media analytics to assess performance and identify opportunities for improvement. Help develop a social media calendar that aligns with marketing campaigns. Collaboration: Work closely with HR and Admin Department in managing and coordinating for any company event and stay engaged with employees to make sure the event is delivered successfully and effectively. Work closely with other team members including graphic designers, and project managers to ensure cohesive branding efforts. Attending team meetings and contributing ideas for improving marketing strategies. Administration: Maintain an organized library of digital assets including images, videos, and documents related to marketing initiatives. Stay Current: Stay updated on industry trends, marketing tools, and best practices to continuously improve on marketing knowledge. Stay upgrade in the industry trends by researching and attending necessary courses up improve industry knowledge. Other duty will assign by superior.