Direct daily fleet routing, dispatching, driver assignments, and shipment tracking to ensure ontime delivery (OTD) across all Cambodia routes. Direct, mentor, and evaluate dispatchers, route planners, driver coordinators, and administrative staff. Work with HR to manage driver rosters, shift planning, overtime, and recruitment to match seasonal peak demands. Implement continuous training programs covering transport management systems (TMS), defensive driving, customer service, and loading safety. Partner with Account Managers to meet key performance indicators (KPIs) and Service Level Agreements (SLAs) for enterprise clients. Act as the primary escalation point for delivery delays, cargo damage, or transport disruptions, providing swift root-cause analysis and preventive solutions. Generate and present weekly and monthly operational and service performance reports to key clients and internal executives. Ensure full compliance with Cambodian road traffic laws, ministry of transport mandates, axle weight limits, and customs/border-crossing documentation requirements. Implement Health, Safety, and Environment (HSE) protocols, vehicle inspection checklists, and cargo securing procedures. Lead investigations into traffic accidents, cargo loss, or claims, maintaining full documentation for audits and insurance policies. Monitor and manage operational budgets, focusing on fuel consumption, toll fees, fleet maintenance expenses, and subcontractor rates. Negotiate competitive rates and contracts with third-party truck owners, maintenance vendors, and equipment suppliers. Audit operational invoices, fuel logs, and driver allowances prior to finance approval to prevent cost leakage.
Oversee and manage the full costing process (materials, labor, and overhead) Prepare detailed cost analysis and reports for management Develop, implement, and maintain standard costing systems Analyze cost variances and provide recommendations for improvements Support pricing strategies and profitability analysis Lead monthly cost closing and inventory valuation processes Collaborate with production, procurement, and finance teams Monitor and control operational costs to ensure efficiency Identify cost-saving opportunities and process improvements Ensure compliance with accounting standards and company policies Supervise and mentor junior costing/accounting staff
Sale &Business Development Proactively identify and prospect potential new customer through cold calling, networking, industry events, referrals and market research in logistics and transportation sector. Conduct market research to identify trends, competitor activities, and potential areas for business expansion. Develop and execute strategic sales plans to achieve or exceed monthly and quarterly revenue targets. Maintain good relationships with existing customers and provide regular follow-ups. Prepare quotation, sale proposal and tender document. Follow up on the quotation and assist customers through the sale process. Customer Relationship Management Serve as the primary point of contact for assigned customer accounts, ensuring high levels of customer satisfaction and retention. Respond the customer inquiries in a timely and professional manner Conduct regular business reviews with key customer to understand their evolving logistics needs and offer tailored supply chain solutions. Resolve customer escalations promptly by collaborating with the finance and operation team. Handle customer feedback, complaint and report issues to management when necessary. Support customers to ensure timely delivery and overall satisfaction. Monitor market trends and competitors and share information with management. Sales Operations & Contracting Prepare and present compelling business proposals, freight quotes, and logistics solutions to prospective clients. Negotiate pricing, contract terms, and service level agreements (SLAs) to maximize profitability while delivering value to the customer. Maintain accurate and up-to-date records of all sales activities, customer information, pipeline status, client interactions and quotations. Prepare monthly sales reports and forecast for management. Update customer information in the company’s system. Cross-Functional Collaboration Work closely with the operations, dispatch, and driver management teams as well as other department to ensure operational feasibility, smooth and timely delivery of promised services to customers. Provide market feedback to the management team to help refine pricing strategies and service offerings. Perform other duties assign by sale manager. Service & Technical Knowledge Lean and understand the company services and its competitor’s Explain services and benefits to customers