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Marketing & Communications Manager (Pre-opening)

Position Information

Job Title

Marketing & Communications Manager (Pre-opening)

Department

Sales & Marketing

Reports To

Director of Sales & Marketing

Location

Pan Pacific Phnom Penh

Employment Type

Full-Time

About Pan Pacific Phnom Penh

Pan Pacific Phnom Penh marks Pan Pacific Hotels Group's first luxury hotel in Cambodia. Located on prestigious Norodom Boulevard, the 227-key hotel offers refined hospitality with exceptional dining venues, Club Lounge, Spa, Fitness Centre, outdoor swimming pool and premium event facilities.

As part of our pre-opening team, you will play a key role in bringing our vision to life and delivering memorable guest experiences from day one.

Position Summary

The Marketing & Communications Manager will work closely with the Director of Sales & Marketing to launch and position Pan Pacific Phnom Penh in the local and international market. The role will lead pre-opening communications, digital marketing, public relations, content development and brand campaigns that build awareness, support commercial objectives and protect the hotel's reputation in accordance with Pan Pacific brand standards.

Key Responsibilities

• Develop and implement the pre-opening marketing and communications plan, including launch milestones, campaign calendars, budgets and performance measures.
• Manage the hotel's website, social-media channels, digital content, email campaigns and online listings, ensuring accurate and timely information.
• Plan and execute public-relations activities, media engagement, press releases, interviews, influencer collaborations and opening events.
• Create and review marketing content, collateral, photography, videography and presentations in line with brand identity and communication standards.
• Coordinate with agencies, designers, photographers, media partners and suppliers to deliver approved projects on time and within budget.
• Work with Sales, Revenue, Food & Beverage, Rooms and Spa teams to develop integrated campaigns, packages and promotional materials.
• Monitor media coverage, digital performance, campaign results, market trends and competitor activity, providing reports and recommendations.
• Maintain brand consistency and support reputation management, guest communications and crisis-response requirements across all channels.

• Bachelor's Degree in Marketing, Communications, Public Relations, Journalism or a related field.
• Minimum 5 years of marketing or communications experience, including relevant hospitality, luxury or lifestyle-brand exposure.
• Previous hotel pre-opening experience and knowledge of the Cambodia media and digital landscape are preferred.
• Strong capability in digital marketing, social media, content development, public relations and campaign management.
• Excellent written and spoken English, strong presentation skills and the ability to manage multiple projects and stakeholders.