Merchant Support Manager in Phnom Penh

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Merchant Support Manager

(Customer Relation Officer)

WING BANK (CAMBODIA ) PLC

Boeng Keng Kang | Phnom Penh

1 帖子

在此申请

公司简介该公司的职位 39

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Merchant Support Manager

WING BANK (CAMBODIA ) PLC, Boeng Keng Kang | Phnom Penh

在此申请

Merchant Support Manager

WING BANK (CAMBODIA ) PLC

在此申请

Merchant Support Manager

(Customer Relation Officer)

WING BANK (CAMBODIA ) PLC

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 帖子

今天

在此申请

经验水平

Manager

工作职能

Customer Service, Support

就业行业

Banking/ Insurance/ Microfinance

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

An Excellent Opportunity for ...

Ensure that Corp. bank account opening and service enabling (& International payment acceptance), bank facilities are delivered to within SLA.
Maintain high retention rate of customers relationship.
Ensure on the collected KYC and Service Agreement are acceptable to process opening account, service enablement and submit to relevant department following internal process.
Problem solving and complaint handling.
Work with PMO & IT for partner integrations upon assignment.
Work with cross-functional verticals to ensure service is smoothly operated. (Wingmall, Wing Shopping, Wingmarket…etc.).
Work with and follow up (Dispute team, Technical Team, Finance Team, BI, BA, Compliance and Legal, Marketing Team, Logistics and Admin team, PD, PMO, E-commerce Team…...etc.) to have the case resolved or result delivered within SLA or expected timeline from the Corporate Banking team.
Provide full administrative support, training and updating materials, POSM and other logistics arrangements for each respective business.
Ensure the daily tasks of the team are done with quality and timely. And give constructive feedback to ensure effectiveness and efficiency of the result delivered.
Reflect on the report of business performance and issue/case to pursue for further actions from the internal relevant team and properly manage Master list of Partners.
Brief internal stakeholders of products/services features upon requested. And Action on ad hoc request from line manager to support the business.

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Male/Female

职位要求

Bachelor’s degree in Business Administration, Management or other related fields.
At least 6 years work experience in customer service management/support areas and 3 years in managerial.
Strong capability in understanding nature of Business of Corporate partners and communicate well with relevant stakeholders to identify the issue and root cause.
Good in communication, both in writing and speaking in English and Khmer, interpersonal skills and capable of maintaining strong relationships.
Proficient in the standard MS Office products (Excel, Word & PowerPoint)

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- Rewards for over performance

亮点

- Join an experienced team

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- Learn new Skills on the jobs

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