• To oversee, coordinate, and participate all activities related to operations and competency development for passenger services;
• To plan, conduct and follow up all passenger services topics such as coaching, briefing/training to strengthen and ensure all staff comply with SOPs and other requirements;
• To report, investigate and provide feedback on the incident/accident occurred and others passenger services related failure/mistake/delay;
• To act as coordinator between CAMS and airlines representatives and or other related services providers regarding passenger services activities, staff, and responsible for the entire passenger services handling activities of the flight under his/her supervision in compliance with  agreed SGHA and/or SLA;

Your assignments will mainly focus on:

• To attend airlines’ meeting, audits and others as assigned by GHM or OSM
• To ensure proper discipline of staff and supervisors during working hours to ensure that a high level of courtesy is maintained per company quality policy;
• To propose necessary skills development for Passengers Services staff and follow up the implementation of staff competency development program;
• To initiate necessary proactive and preventive action and take necessary actions related to passenger services process including DCS and back up process.

• Bachelor’s degree in Management or other related field.
• Proficiency in both speaking and writing in Khmer and English.
• At least 3-year experience in Passenger Services field, and knowledge in aviation industry is a plus.
• Knowledge of Check in system or similar platforms is preferrable.
• Strong leadership, instructional, interpersonal skills.
• Good communication and problem-solving skills.  
• Ability to lead, train and coach the team.            
• Planning and organizing skills.
• Initiative & Proactive.
• Result oriented.
• Adaptability.