• Work with stakeholders to identify and implement new applications and technologies to improve business processes.
• Manage the application lifecycle, including deployment, maintenance, and support for all business-critical applications.
• Partner with business stakeholders to understand their needs and ensure IT operations align with strategic objectives.
• Lead the planning, execution, and successful delivery of IT projects on time and within budget.
• Manage project stakeholders, including internal departments and external vendors.
• Communicate project status updates to key stakeholders.
• Implement disaster recovery and business continuity plans to minimize downtime and ensure data integrity.
• Develop a comprehensive IT strategy aligned with the bank's overall business goals.
• Proactively monitor system performance, identify and troubleshoot IT issues, and implement timely resolutions.
• Develop, implement, and manage IT policies, procedures, and standards to ensure primary IT performance and security.
• Prepare and deliver regular reports on IT operations metrics and performance to leadership.
• Monitor system performance, identify and troubleshoot IT issues, and implement solutions to maintain uptime and system availability.
• Lead the IT support team in providing prompt and efficient technical support to internal users.
• Manage and lead the IT operations team, providing direction and ensuring efficient and effective work practices.
• Managing subordinate staffs in the day-to-day performance of their jobs.
• Working with the security teams, implement appropriate tools to support the information security management policy.
• Lead a team of IT professionals, providing coaching, mentoring, and performance management.
• Foster a culture of collaboration and continuous improvement within the IT team.
• Develop and manage the IT budget, ensuring efficient resource allocation and cost-effectiveness.
• Providing support for any projects and reporting to the head of IT operations.
• Supporting and providing the required information for any audit and compliance activities.
• Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the bank, and carry out duties with high integrity.
• Adhere to all established risk control guidelines, procedures, and measures to identify, assess, report, mitigate, and monitor the risks involved in the day-to-day work.

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• Bachelor's degree in computer science, information technology, or a related field (a master's degree is a plus).
• Minimum of 7–10 years of experience in IT management.
• A proven track record of leading and motivating IT teams in a high-performance environment. 
• A proven track record of successfully managing and delivering IT projects on time and within budget.
• In-depth knowledge of IT operations and cloud technologies.
• Strong understanding of IT security principles and best practices.
• Excellent problem-solving and analytical skills.
• Effective communication, interpersonal, and leadership skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. Experience working in a fast-paced and dynamic environment.
• Proficiency in IT ticketing systems and monitoring tools.
• Experience with project management methodologies (e.g., Agile, Waterfall).