The Senior Solutions Architecture Specialist (Pre-Sales) is to make a key contribution in supporting customers from Connectivity, Network Security, Manage Service up to ICT products and service, daily support Enterprise Sales team as well as to ensures the process, coordinate with another department team specially monitoring and tracking project update, weekly and monthly. Aside from this purpose they also play an important role in sup-porting the communication of customer’s connection installation and implementation as well as provisioning.

A. Solution Design and Deployment:

• Collaborate with internal teams to design and implement ICT solutions, including network infrastructure, cloud services, cybersecurity, and enterprise applications.
• Oversee end-to-end deployment and integration, ensuring projects are completed on time, within scope, and to customer satisfaction.
• Provide guidance on the best practices for deploying, managing, and scaling ICT solutions to meet customer requirements.
• Identifying gaps or problems in clients’ computer systems.
• Understanding the way in which different parts of the business model work together, including operating systems and application architectures.
• Establishing the client’s business strategy and technical needs.
• Developing IT solutions to meet those needs.
• Determining the cost implications of various solution options.
• Developing plans to show how options will work and discussing these with the client in an understandable way.
• Working on the changeover from an existing system to a new one and ensuring that the improved version works with existing systems.
• Making sure that the new solution meets industry regulation specifications.
• Giving technical advice to clients and maintaining ongoing relationships with them.
• Providing customer feedback in a timely manner to the production department to ensure that product development or modification meets the clients’ needs.
• Help customers with long-term planning, including roadmap development, capacity planning, and technology upgrade strategies.

B. Knowledge Transfer and Training:

• Provide ongoing technical training and knowledge transfer to customers, ensuring they are equipped to manage and maximize their ICT solutions independently.
• Develop customer-facing documentation, including guides, FAQs, and best practice resources.

C. Collaboration and Cross-Functional Support:

• Collaborate with sales, product development, and engineering teams to ensure alignment between customer needs and product offerings.
• Provide technical feedback from customers to drive product improvements and innovation.

D. Continuous Improvement:

• Stay current with emerging ICT technologies, industry trends, and best practices to continuously improve customer solutions.
• Actively contribute to the development of internal processes, tools, and resources to enhance service delivery and operational efficiency.

E. Building relationships:

• Working with customers to build strong relationships and ensure customer satisfaction 

A. Education:

• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Engineering, or a related field (preferred).

B. Experience:

• 5+ years of experience in technical account management, IT consulting, or enterprise-level ICT support.
• Proven experience in managing ICT solutions across areas such as networking, cloud computing, virtualization, and cybersecurity.
• Deep understanding of ICT infrastructure, systems integration, and enterprise-level applications.

C. Technical Skills:

• Strong technical expertise in networking technologies, including routing, switching, and VPNs.
• Knowledge of cloud services (e.g., AWS, Microsoft Azure, Google Cloud), virtualization (VMware, Hyper-V), and enterprise storage solutions.
• Familiarity with cybersecurity best practices, firewalls, identity management, and network security solutions.
• Proficient in troubleshooting complex technical issues, systems integration, and performance tuning.

D. Certifications (Preferred but not required):

• Cisco Certified Network Professional (CCNP) or similar networking certifications.
• AWS Certified Solutions Architect or similar cloud certifications.
• ITIL Foundation or advanced certifications.
• Certified Information Systems Security Professional (CISSP) or other cybersecurity certifications.

E. Soft Skills:

• Exceptional communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong problem-solving abilities and a customer-first approach to technical support.
• Excellent project management skills, with the ability to manage multiple projects and priorities simultaneously.
• Strong presentation and documentation skills