• Ensure customer are advised of all work undertaken and of the need for any further or future repair or servicing requirement
• Ensure customers are noticed of the need and methods of payment prior to collecting vehicles. 
• Advise customers of the dealership policy with regards to the release of vehicles
• Collect payment of cash repairs to vehicles at time of customer collection. 
• Accurately maintain cash/credit recording systems and ensure security of all payments received
• Ensure dealership approved procedures are adopted for verification of validity when payment is made by cheque, credit card or charge card
• Ensure all warranty and other free of charge work has been identified and signed for by the customer. 
• Ensure that customer fully understand the limits and conditions of such work and the effect of repair
• Maintain the workshop loading system in a timely, up to date and accurate manner, maintain appointment, daily booking and 3 month booking records
• Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.

- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Basic automotive knowledge.
- Problem-solving and conflict resolution.
- Organization and attention to detail.
- Computer literacy (scheduling & billing systems).