Operational Oversight

• Lead daily operations of regional stations, ensuring uptime ≥ 95%, hygiene compliance, and customer satisfaction.

Performance Monitoring

• Track station KPIs (energy throughput, usage rate, and service quality) and implement corrective measures for underperformance.

Team Leadership & Coordination

• Supervise Operations Coordinators, Technicians, and Station Attendants; ensure proper staffing, training, and performance reviews.

Compliance & Audit Readiness

• Enforce SOP compliance, conduct periodic audits, and ensure full adherence to governance and safety requirements.

Partner & Stakeholder Relations

• Coordinate with Franchise, Host Site, and MOU partners for site-level performance, branding standards, and issue resolution.

Maintenance Coordination

• Collaborate with the Technical Lead to schedule preventive maintenance and report system faults promptly.

Reporting & Documentation

• Consolidate operational data, submit regional performance reports, and maintain audit-ready documentation.

Customer Experience Management

• Ensure smooth customer interaction, quick issue response, and service quality aligned with brand standards.

Continuous Improvement

• Recommend process improvements to enhance operational reliability and service consistency.

Others

• Other duties as assigned by the COO or Executive Team.

Education

• Bachelor’s degree in Business Administration, Operations Management, or Engineering. Master’s degree is an advantage.

Experience

• Minimum 2 years in multi-site operations, facility management, or service delivery roles. Experience in EV, retail, or energy sectors preferred. Proven record in operational leadership and KPI-driven management.

Functional Skills

• Strong operational and people management skills.
• Proficiency in reporting systems and KPI dashboards.
• Solid understanding of technical coordination, station safety, and energy operations.
• Skilled in problem-solving, cross-functional collaboration, and partner communication.

Behavioral Competencies

• Integrity, accountability, and operational discipline.
• Strong leadership and situational decision-making.
• Commitment to service excellence and team development.
• Proactive, data-driven, and adaptable in a fast-changing environment.