Tracking of the employee attendance and update into the resource management system; Arranging and preparing daily/weekly resource allocation by referring to workload and flight schedule; Following up with outsourcing headcount and update to management if any uncommon; Facilitating and arrange our resource to participate in training program; Liaising with concerned authorities for speedy process clearance and stock inventories; Supervising subordinates and outsourcing team to respect a high standard of service and be responsible to general function of office work, administration and customer services; Ensuring that subordinates always fully operated and maintained equipment properly and complied with safety rules and regulations; Reporting all irregular cases to immediate superior to ensure that the corrective and/or preventive actions are undertaken; Working on the shift rotation.
Supervising Team Leader (TL), Handling Agents (HA) Team, Customer Service Agent and outsourcing team and ensuring a high standard of service is well maintained and accomplished on daily tasks with a timely & effective manner and be responsible to general function of office work, administration and customer services; Ensuring that subordinates always fully operated and maintained equipment properly and complied with safety rules and regulations; Reporting all irregular cases to immediate superior to ensure that the corrective and/or preventive actions are undertaken; In charging of import, export and document counter when is on duty; Working on the shift rotation.
To support the Cargo Management in ensuring the highest standards of quality and safety in cargo operations; To implement and monitor safety protocols to prevent accidents and ensure regulatory compliance; To continuously improve quality control processes to enhance customer satisfaction and operational efficiency; To attend the internal and external audits, as well as other relevant meetings to ensuring successful completion results and following-up of the corrective actions implementation if any. Ensuring compliance with ISAGO (IATA Safety Audit for Ground Operations) standards including the audit preparation, participation and implementation of the corrective actions if any; Ensuring the compliance with the company’s quality management systems; services standards and regulations; and implementing sustainable practices within cargo operations; Assisting to enforce the safety and security protocols at the Warehouse; Supervising and supporting the cargo team; Monitoring capital expenditures (Capex) and operational expenditures (Opex); Ensuring good customer engagement and relevant stakeholders’ cooperation.
Performing regular inspection, maintenance and repairs of building electrical systems (HVAC, lighting, power supply, distribution boards, building structures, Plumbing system, Medium and Low Voltage, Lighting system and related facilities; Troubleshoot and repair electrical of HVAC, water supply, drainage systems, valves, pumps, and sanitary to ensure safety and continuous operation. Records daily maintenance activities and report to supervisor. Coordinating with other maintenance teams or subcontractors when necessary. Complying with rules and recommendations of Maintenance Safety Manual and Respecting all safety rules. Working on the shift rotation.
Installing and configuring hardware and software on servers, workstations, and IT peripheral; Installing, configuring, troubleshooting, and maintaining network, hardware LAN/WAN, software; Providing technical support in resolving hardware, software and other related problems; Troubleshooting, repairing and routine maintenance on overall IT equipment and accessories; Performing daily check on backups and test restoration; Maintaining and administering integrity of the systems, server and client deployment and manage security, policy; Performing regular upgrading to ensure system remain up to update; Managing and monitoring to ensure that all network components, computer systems work systematically and efficiently; Working on shift rotation.
Supervising the daily operations of all parking facilities and areas to ensure efficient and smooth traffic flow and compliance with the operational standards; Ensuring all parking equipment (ticket machines, barriers…) and system are operational and reporting breakdowns for timely repair. Ensuring that all KPIs related to customer satisfaction and efficiency of the carpark facilities and system are achieved; Supervising the subordinates and subcontractors to ensure the smooth, safe, and secure operations of the parking areas and traffic flow; Ensuring the compliance with safety, security, health, and environmental regulations and parking operating procedures; Liaising with the supporting services (Security, Maintenance, and IT) as needed; Liaising with the Subcontractor to ensure the cleanliness of the terminal landside area including parking areas, public prayer rooms, lavatories, etc; Working on shit rotation.
Performing regular inspection, maintenance and repairs of building structures, Plumbing system and related facilities. Maintain, repair of HVAC, water supply, drainage systems, valves, pumps, and sanitary fixtures. Carry out preventive/corrective maintenance work according to the maintenance schedule. Coordinating with other maintenance teams or subcontractors when necessary. Complying with rules and recommendations of Maintenance Safety Manual and Respecting all safety rules. Working on the shift rotation.
Leading procurement and contract management. Ensuring supplier performance and strategic relationships to enhance airport efficiency, service quality, and accountability in third-party services. Managing end-to-end procurement for key services, including market research, tendering, and contract award. Identifying and maintaining qualified providers, preparing contract frameworks and tender documents, and defining performance requirements, KPIs, and SLAs. Providing data-driven recommendations, evaluating proposals for value and risk, and leading negotiations to protect the airport interests. Building and managing the supplier relationships as the main OPD contact and ensuring the clear communication and performance alignment. Overseeing contract administration to ensure compliance, maintaining a central repository of documents, and advising stakeholders on contract terms and performance metrics. Identifying and reporting the risks and opportunities to optimize cost, value, and performance throughout the contract lifecycle. Liaising with Finance, Legal, and Operational departments to align procurement with operational goals, and providing insights into costs and performance.
Coordinating all activities with Ramp Side’s personnel at aircraft, operating Passenger Boarding Bridge (PBB), filing flight plan, editing any operational messages, and providing all necessary information or available documentation of the flights to airlines and/or cockpit crews; Performing the tasks of load sheet after being trained and been qualified by airlines and/or aircraft types; Checking ramp area including Foreign Object Damage (FOD) and anything that may obstruct the parking of aircraft; Working on shift rotation.