Be responsible of the daily Cargo operations & division budget. Manage Cargo dedicated team & fleet of equipment. Lead and implement safety & operation standards policies. Build relationships with airlines, freight
Preah Sihanouk
1 week ago
- Lead Operations : Lead and oversee Passenger Services, VIP, Lost & Found and Terminal Operations , ensuring smooth, safe and efficient daily operations. Evaluate operational performance and KPIs, and align manpower and organization with traffic and business requirements. Review daily operational reports, identify issues and take prompt action. Lead regular team meetings to communicate company policies, address concerns and maintain a positive working environment. - Service Quality : Ensure compliance with company policies, procedures, safety standards and airport requirements. Maintain high-quality service and respond effectively to airline, customer and stakeholder feedback. Coordinate with airlines and business partners, including participation in regular service meetings. Ensure compliance with SGHA, SLA and relevant airport requirements, and support internal and external audits. - Manage Team : Manage and supervise the Passenger Services, VIP, Lost & Found and Terminal teams. Plan manpower, monthly rosters and daily assignments in line with operational needs and labor requirements. Monitor staff performance, conduct training and briefings, and address conflicts or disciplinary matters when required. Identify operational gaps, manpower and equipment shortages, and implement corrective and improvement actions. Propose and implement strategies to improve operational efficiency and passenger service quality.
Supervising daily cargo customer service operations both document and system. Handling customer inquiries, complaints, and shipment updates. Dealing with airline, stakeholder to ensure smooth operation. Working on shift rotation.
Lead Handling Agents (HA) Team to performs well loading and unloading. Oversea HA team when handle the import & export cargo at each workstation (import or export). Checking and verifying Cargo Handling process to ensure running smoothly. Dealing with customers/ authority in a good courtesy. Working on the shift rotation.
Leading procurement and contract management. Ensuring supplier performance and strategic relationships to enhance airport efficiency, service quality, and accountability in third-party services. Managing end-to-end procurement for key services, including market research, tendering, and contract award. Identifying and maintaining qualified providers, preparing contract frameworks and tender documents, and defining performance requirements, KPIs, and SLAs. Providing data-driven recommendations, evaluating proposals for value and risk, and leading negotiations to protect the airport interests. Building and managing the supplier relationships as the main OPD contact and ensuring the clear communication and performance alignment. Overseeing contract administration to ensure compliance, maintaining a central repository of documents, and advising stakeholders on contract terms and performance metrics. Identifying and reporting the risks and opportunities to optimize cost, value, and performance throughout the contract lifecycle. Liaising with Finance, Legal, and Operational departments to align procurement with operational goals, and providing insights into costs and performance.
The Route Development Analyst supports the airport’s growth and network by analyzing market trends, developing forecasts, and providing data-driven insights. This role helps identify new route opportunities, improve current services, and support partnerships with airlines through strong analytical and business understanding. *Responsibilities: - Route Development & Market Analysis : Identify new route opportunities through passenger, traffic, and airline performance analysis Monitor aviation trends and evaluate route viability using industry data Prepare business cases, proposals, and support airline negotiations Support cargo development by identifying freight opportunities and engaging stakeholders - Data Analysis & Forecasting : Analyze passenger, cargo, and airport data to generate insights Build forecasting models for demand, revenue, and capacity trends Create dashboards and reports using BI tools (Power BI, Tableau, Excel) Develop KPIs to monitor route performance and post-launch results - Stakeholder Support : Collaborate with internal teams on strategic airport initiatives Provide analytical insights to stakeholders (government, tourism, partners) Present clear data insights to senior management - Reporting : Produce regular traffic reports and market intelligence updates Maintain accurate databases and ensure data integrity
Supervising passenger information services, counters, digital devices, fixed signage. Overseeing all terminal cleanliness activities. Liaising with the Airlines, Authorities, and other related personnel to ensure the smooth operations of Airport Terminal. Working on shift rotation.