Supervising the daily operations of all parking facilities and areas to ensure efficient and smooth traffic flow and compliance with the operational standards; Ensuring all parking equipment (ticket machines, barriers…) and system are operational and reporting breakdowns for timely repair. Ensuring that all KPIs related to customer satisfaction and efficiency of the carpark facilities and system are achieved; Supervising the subordinates and subcontractors to ensure the smooth, safe, and secure operations of the parking areas and traffic flow; Ensuring the compliance with safety, security, health, and environmental regulations and parking operating procedures; Liaising with the supporting services (Security, Maintenance, and IT) as needed; Liaising with the Subcontractor to ensure the cleanliness of the terminal landside area including parking areas, public prayer rooms, lavatories, etc; Working on shit rotation.
Assisting to supervise information to passengers to ensure the good flow of passengers in respect to quality of services, safety and security standards, and environmental aspects. Ensuring good communication to passengers included information counters, digital devices, fixed signage, and any other means. Performing and monitoring to ensure the achievement of quality KPI concerning passengers and On-Time performance. Supervising all activities related to the cleanliness of airport terminal to ensure that the defined target of cleanliness is always met as stated in the agreed standards. Liaising directly with the Airlines, Government Authorities, Control Tower, Fire Station, shops, and airport’s sub-contractors to ensure the smooth operations of Airport Terminal. Working on shift rotation.
Providing assistance for passengers/customers who have lost items; Answering phone, Email, and in-person inquiries regarding lost items; Accepting found items from multiple sources and enter items in our computerized system; Monitoring and ensuring the timely delivery of baggage/items and follow-up the process of work until the final solution by keeping passengers informed; Performing administrative tasks such as recording and filing documents; Working on the shift rotation.
Serving as a firefighter assigned to a crew engaged in aviation and structural rescue and firefighting operations and assist in reducing and/or eliminating potential fire hazards. When assigned, drives, and operates firefighting vehicles of significant complexity engaged in airfield and structural firefighting and crash-rescue operations. Within direction, operates sideline, extinguishes fire, rescues, and saves human lives, operates pumps, provides first aid, and performs other duties as required by superiors.
Your mission is: To assist Cargo Manager for managing all day-to-day activities of Cargo Services operations. To take accountability for safety, resource management, strategics, operation standards, policy implementation and client relations. Develop Key performance indicator (KPI) to measure quality of service To prepare and follow up the budget such as OPEX and CAPEX for Cargo Department. To monitor the manpower headcount & equipment for Cargo Department. Your assignments will mainly focus on: Providing training and coaching to develop the staff competency within his/her qualification and expertise. Act as the main point of contact with airlines, customers, customs, and other relevant authorities, representing the cargo team in public meetings, audits, and operational discussions to ensure smooth communication and collaboration Managing and ensuring employees comply with company rules and procedures and other authority requirements. Participating in disciplinary panel, conducting investigation and feedback on the incident/accident occurred Ensuring good customer engagement and relevant stakeholders’ cooperation.
To oversee, coordinate, and participate all activities related to operations and competency development for passenger services; To plan, conduct and follow up all passenger services topics such as coaching, briefing/training to strengthen and ensure all staff comply with SOPs and other requirements; To report, investigate and provide feedback on the incident/accident occurred and others passenger services related failure/mistake/delay; To act as coordinator between CAMS and airlines representatives and or other related services providers regarding passenger services activities, staff, and responsible for the entire passenger services handling activities of the flight under his/her supervision in compliance with agreed SGHA and/or SLA; Your assignments will mainly focus on: To attend airlines’ meeting, audits and others as assigned by GHM or OSM To ensure proper discipline of staff and supervisors during working hours to ensure that a high level of courtesy is maintained per company quality policy; To propose necessary skills development for Passengers Services staff and follow up the implementation of staff competency development program; To initiate necessary proactive and preventive action and take necessary actions related to passenger services process including DCS and back up process.