Position: General Manager Report To: Director of Operations/ Owner Job Summary Lead a Restaurant. Build a Business. Develop People. At Metro Group, hospitality begins with how we treat our people. The General Manager is responsible for the overall success of the restaurant through strong leadership, operational excellence, financial performance, people development, guest satisfaction, and continuous improvement. The successful candidate will think like an owner, leads by example, develop future leaders, build strong teams, create exceptional guest experiences, and take full accountability for results while driving continuous improvement across the business. What You'll Be Responsible For Leading the Business Drive sales growth and profitability. Take ownership of food cost, beverage cost, labor cost, and operational performance. Analyze business performance and develop action plans to improve results. Continuously identify opportunities to improve the business. Leading People Recruit, develop, coach, and retain strong employees and managers. Build a culture of accountability, professionalism, teamwork, respect, and continuous improvement. Develop future leaders and succession plans. Create an environment where employees feel valued, challenged, and supported. Leading Operations Ensure high standards of food quality, beverage quality, service, cleanliness, and safety. Maintain operational consistency and discipline. Ensure systems, standards, and procedures are followed throughout the restaurant. Resolve operational issues quickly and effectively. Leading Guest Experience Build strong relationships with guests and VIP customers. Ensure exceptional hospitality and service. Resolve guest concerns professionally. Drive repeat customer business through memorable experiences. Leading Growth Support marketing initiatives, events, and promotions. Increase guest traffic and brand awareness. Strengthen the restaurant's reputation within the community.