Position Information Job Title Spa & Lifestyle Manager (Pre-opening) Department Spa & Recreation Reports To General Manager Location Pan Pacific Phnom Penh Employment Type Full-Time About Pan Pacific Phnom Penh Pan Pacific Phnom Penh offers a sanctuary of calm in the heart of Cambodia's capital. Our Spa & Lifestyle facilities include luxury treatment rooms, fitness centre, yoga studio and outdoor swimming pool, delivering wellness experiences that inspire relaxation and rejuvenation. As part of the pre-opening team, you will help create a premium wellness destination from the ground up. Position Summary The Spa & Lifestyle Manager is responsible for leading the successful pre-opening and operation of the hotel's Spa, Fitness Centre, Yoga Studio and recreational facilities. This role will develop wellness programmes, enhance guest experiences, drive revenue and ensure the highest standards of service, safety and operational excellence. Key Responsibilities Lead all pre-opening activities for the spa, swimming pool and gym, including facility inspections, equipment readiness, operating supplies, product selection and operational testing. Coordinate the setup and implementation of the spa booking and management system, including reservations, treatment scheduling, memberships, packages, guest profiles, inventory, point-of-sale and reporting functions. Develop treatment menus, wellness programmes, lifestyle activities, membership packages, pricing structures and opening promotions aligned with the hotel’s positioning. Establish departmental SOPs, service standards, guest consultation procedures, opening and closing routines, and operational controls across the spa, pool and gym. Recruit, train and develop spa therapists, reception associates, fitness team members and pool attendants to ensure full operational readiness before opening. Oversee the daily operations of the spa, swimming pool, gym, yoga studio and related wellness facilities, ensuring consistent service and facility standards. Deliver personalised guest experiences, professional treatments and effective handling of reservations, feedback and service recovery. Drive revenue through treatments, memberships, retail sales, packages, promotions, partnerships and effective utilisation of treatment rooms and lifestyle facilities. Manage departmental budgets, forecasts, payroll, inventory, operating expenses, supplier relationships and productivity in line with approved financial targets. Maintain strict standards of hygiene, sanitation, pool and gym safety, treatment quality, guest privacy and compliance with brand standards and local regulations.
Position Information Job Title Revenue Manager (Pre-opening) Department Sales & Marketing Reports To General Manager Location Pan Pacific Phnom Penh Employment Type Full-Time About Pan Pacific Phnom Penh Pan Pacific Phnom Penh marks Pan Pacific Hotels Group's first luxury hotel in Cambodia. Located on prestigious Norodom Boulevard, the 227-key hotel offers refined hospitality with exceptional dining venues, Club Lounge, Spa, Fitness Centre, outdoor swimming pool and premium event facilities. As part of our pre-opening team, you will play a key role in bringing our vision to life and delivering memorable guest experiences from day one. Position Summary The Revenue Manager will lead the hotel's pre-opening revenue management function and maximise room revenue, market share and profitability. The role will establish pricing, forecasting, inventory, distribution and reporting processes. Working closely with Sales & Marketing, Reservations, Front Office, Finance and corporate teams, the position will support informed commercial decisions across all booking channels. Key Responsibilities Lead the pre-opening setup and testing of the revenue management system, PMS, central reservation system, channel manager and reporting tools. Develop the hotel's revenue strategy, market segmentation, pricing structure, rate plans, packages, restrictions and inventory controls. Prepare budgets, rolling forecasts and revenue reports while analysing booking pace, pickup, demand patterns, competitors and market trends. Optimise occupancy, average daily rate and RevPAR through effective pricing, availability controls, overbooking, length-of-stay strategies and revenue meetings. Work closely with Reservations and the Director of Sales & Marketing to align rates, inventory, promotions, account strategies, group quotations and sales plans. Manage rate parity, channel availability and performance across direct websites, OTAs, GDS and other distribution platforms. Evaluate group, event and contracted business through displacement analysis and recommend the most profitable business mix. Monitor key performance indicators, identify revenue risks and opportunities, and implement timely actions in line with brand and commercial standards.
Reservations Manager (Pre-opening) Position Information Job Title Reservations Manager (Pre-opening) Department Revenue & Reservations Reports To Revenue Manager Location Pan Pacific Phnom Penh Employment Type Full-Time About Pan Pacific Phnom Penh Pan Pacific Phnom Penh marks Pan Pacific Hotels Group's first luxury hotel in Cambodia. Located on prestigious Norodom Boulevard, the 227-key hotel offers refined hospitality with exceptional dining venues, Club Lounge, Spa, Fitness Centre, outdoor swimming pool and premium event facilities. As part of our pre-opening team, you will play a key role in bringing our vision to life and delivering memorable guest experiences from day one. Position Summary The Reservations Manager will work closely with the Revenue Manager to establish and manage the hotel's pre-opening reservations operation. The role is responsible for reservations systems, rate and inventory accuracy, service standards, team readiness and booking conversion across all channels. The position will ensure that every reservation is processed efficiently and that accurate information is maintained to support revenue optimisation and a seamless guest journey. Key Responsibilities Lead the pre-opening setup and testing of the PMS, central reservation system, channel manager and GDS, including accurate loading of room types, rates, packages and restrictions. Establish reservations SOPs, call and email standards, booking procedures, payment controls, cancellation policies and service recovery guidelines. Manage daily reservations, amendments, cancellations, deposits, rooming lists, group blocks and special requests with a high level of accuracy. Recruit, train and supervise the Reservations team, ensuring product knowledge, system proficiency, service quality and operational readiness. Drive booking conversion, upselling and cross-selling while monitoring response times, call quality, abandonment and other reservations performance measures. Work closely with Revenue, Sales, Front Office and Finance to manage inventory, forecasts, overbooking, credit arrangements and guest requirements. Prepare reservations reports and maintain guest data, documentation and payment information in accordance with brand standards and data-protection requirements.
Purchasing Officer (Pre-opening) Position Information Job Title Purchasing Officer Department Finance Reports To Purchasing Manager Location Pan Pacific Phnom Penh Employment Type Full-Time About Pan Pacific Phnom Penh Pan Pacific Phnom Penh marks Pan Pacific Hotels Group's first luxury hotel in Cambodia. Located on prestigious Norodom Boulevard, the 227-key hotel offers refined hospitality with exceptional dining venues, Club Lounge, Spa, Fitness Centre, outdoor swimming pool and premium event facilities. As part of our pre-opening team, you will play a key role in bringing our vision to life and delivering memorable guest experiences from day one. Position Summary The Purchasing Officer will support the Purchasing Manager in coordinating the hotel's pre-opening procurement requirements and ongoing purchasing activities. The role will obtain quotations, prepare purchase orders, maintain supplier and procurement records, follow up deliveries and ensure that goods and services are sourced in accordance with approved specifications, budgets and Pan Pacific procurement standards. Key Responsibilities Support the sourcing and timely procurement of pre-opening OS&E, equipment, food, beverage, operating supplies and contracted services. Obtain and compare quotations, prepare bid analyses and submit recommendations for review and approval in accordance with procurement procedures. Process purchase requisitions and purchase orders accurately, ensuring approved specifications, quantities, prices, cost centres and authorisations are complete. Follow up with suppliers on order confirmation, production status, delivery schedules, back orders and required documentation. Maintain an accurate supplier database, contracts, quotations, purchase records, price histories and procurement-system information. Coordinate with Receiving, Stores, Finance and user departments to resolve delivery, quality, quantity, invoice and payment discrepancies. Support supplier evaluation and ensure vendors meet the hotel's quality, compliance, ethical sourcing and service requirements. Assist with stock checks, market surveys, cost-saving initiatives and procurement reports while maintaining confidentiality and proper segregation of duties.
Marketing & Communications Manager (Pre-opening) Position Information Job Title Marketing & Communications Manager (Pre-opening) Department Sales & Marketing Reports To Director of Sales & Marketing Location Pan Pacific Phnom Penh Employment Type Full-Time About Pan Pacific Phnom Penh Pan Pacific Phnom Penh marks Pan Pacific Hotels Group's first luxury hotel in Cambodia. Located on prestigious Norodom Boulevard, the 227-key hotel offers refined hospitality with exceptional dining venues, Club Lounge, Spa, Fitness Centre, outdoor swimming pool and premium event facilities. As part of our pre-opening team, you will play a key role in bringing our vision to life and delivering memorable guest experiences from day one. Position Summary The Marketing & Communications Manager will work closely with the Director of Sales & Marketing to launch and position Pan Pacific Phnom Penh in the local and international market. The role will lead pre-opening communications, digital marketing, public relations, content development and brand campaigns that build awareness, support commercial objectives and protect the hotel's reputation in accordance with Pan Pacific brand standards. Key Responsibilities Develop and implement the pre-opening marketing and communications plan, including launch milestones, campaign calendars, budgets and performance measures. Manage the hotel's website, social-media channels, digital content, email campaigns and online listings, ensuring accurate and timely information. Plan and execute public-relations activities, media engagement, press releases, interviews, influencer collaborations and opening events. Create and review marketing content, collateral, photography, videography and presentations in line with brand identity and communication standards. Coordinate with agencies, designers, photographers, media partners and suppliers to deliver approved projects on time and within budget. Work with Sales, Revenue, Food & Beverage, Rooms and Spa teams to develop integrated campaigns, packages and promotional materials. Monitor media coverage, digital performance, campaign results, market trends and competitor activity, providing reports and recommendations. Maintain brand consistency and support reputation management, guest communications and crisis-response requirements across all channels.
Director, Food & Beverage (Pre-opening) Position Information Job Title Director, Food & Beverage (Pre-opening) Department Food & Beverage Reports To General Manager Location Pan Pacific Phnom Penh Employment Type Full-Time About Pan Pacific Phnom Penh Pan Pacific Phnom Penh marks Pan Pacific Hotels Group's first luxury hotel in Cambodia. Located on prestigious Norodom Boulevard, the 227-key hotel offers refined hospitality with exceptional dining venues, Club Lounge, Spa, Fitness Centre, outdoor swimming pool and premium event facilities. As part of our pre-opening team, you will play a key role in bringing our vision to life and delivering memorable guest experiences from day one. Position Summary The Director of Food & Beverage will provide strategic leadership for all Food & Beverage operations, including restaurants, bars, banquets, Club Lounge and In-Room Dining. This Executive Committee position is responsible for leading the department through pre-opening, driving financial performance, delivering exceptional guest experiences and building a high-performing team in line with Pan Pacific brand standards. Key Responsibilities Lead all Food & Beverage pre-opening activities, including outlet planning, equipment and operating-supply readiness, system setup, menu preparation and operational testing. Develop and implement departmental SOPs, service standards, opening and closing procedures, and operating controls across all Food & Beverage outlets. Oversee the operations of restaurants, bars, banquets, the Club Lounge and In-Room Dining, ensuring consistent service quality and guest satisfaction. Recruit, train and develop the Food & Beverage leadership and operational teams to ensure full readiness before the hotel opening. Prepare and manage departmental budgets, forecasts, staffing plans and financial performance in line with approved business objectives. Drive revenue growth and profitability through effective pricing, promotions, outlet performance reviews, cost control and productivity management. Collaborate closely with the Executive Chef and other departments to develop distinctive dining concepts, menus and guest experiences. Ensure full compliance with food safety, hygiene, licensing, workplace safety, brand standards and local regulatory requirements. Establish effective inventory, purchasing and stock-control procedures while maintaining strong relationships with suppliers and business partners. Contribute to hotel-wide planning and decision-making as a member of the Executive Committee.
Director, Food & Beverage (Pre-opening) Position Information Job Title Director, Food & Beverage (Pre-opening) Department Food & Beverage Reports To General Manager Location Pan Pacific Phnom Penh Employment Type Full-Time About Pan Pacific Phnom Penh Pan Pacific Phnom Penh marks Pan Pacific Hotels Group's first luxury hotel in Cambodia. Located on prestigious Norodom Boulevard, the 227-key hotel offers refined hospitality with exceptional dining venues, Club Lounge, Spa, Fitness Centre, outdoor swimming pool and premium event facilities. As part of our pre-opening team, you will play a key role in bringing our vision to life and delivering memorable guest experiences from day one. Position Summary The Director of Food & Beverage will provide strategic leadership for all Food & Beverage operations, including restaurants, bars, banquets, Club Lounge and In-Room Dining. This Executive Committee position is responsible for leading the department through pre-opening, driving financial performance, delivering exceptional guest experiences and building a high-performing team in line with Pan Pacific brand standards. Key Responsibilities Lead all Food & Beverage pre-opening activities, including outlet planning, equipment and operating-supply readiness, system setup, menu preparation and operational testing. Develop and implement departmental SOPs, service standards, opening and closing procedures, and operating controls across all Food & Beverage outlets. Oversee the operations of restaurants, bars, banquets, the Club Lounge and In-Room Dining, ensuring consistent service quality and guest satisfaction. Recruit, train and develop the Food & Beverage leadership and operational teams to ensure full readiness before the hotel opening. Prepare and manage departmental budgets, forecasts, staffing plans and financial performance in line with approved business objectives. Drive revenue growth and profitability through effective pricing, promotions, outlet performance reviews, cost control and productivity management. Collaborate closely with the Executive Chef and other departments to develop distinctive dining concepts, menus and guest experiences. Ensure full compliance with food safety, hygiene, licensing, workplace safety, brand standards and local regulatory requirements. Establish effective inventory, purchasing and stock-control procedures while maintaining strong relationships with suppliers and business partners. Contribute to hotel-wide planning and decision-making as a member of the Executive Committee.
About Pan Pacific Phnom Penh Pan Pacific Phnom Penh marks Pan Pacific Hotels Group's first luxury hotel in Cambodia. Located on prestigious Norodom Boulevard, the 227-key hotel offers refined hospitality with exceptional dining venues, Club Lounge, Spa, Fitness Centre, outdoor swimming pool and premium event facilities. As part of our pre-opening team, you will play a key role in bringing our vision to life and delivering memorable guest experiences from day one. Position Summary The Assistant Director of Sales will work closely with the Director of Sales & Marketing to establish and execute the hotel's pre-opening sales strategy. The role will develop key accounts, drive room and event revenue, maintain an active sales pipeline and support the Sales team in positioning Pan Pacific Phnom Penh across priority market segments. This position requires a hands-on sales leader with strong market knowledge, commercial discipline and a consistent focus on achieving revenue targets. Key Responsibilities Support the development and execution of the pre-opening sales plan, market segmentation strategy, account deployment and sales activity calendar. Develop and manage key accounts across corporate, MICE, leisure, wholesale, government, embassy and other priority market segments. Conduct sales calls, presentations, site inspections, client entertainment and negotiations to secure rooms, meetings and event business. Prepare proposals, contracts, rate agreements and RFP submissions, ensuring accurate documentation and timely client follow-up. Maintain the sales system and account database, including client profiles, activities, opportunities, production and pipeline reporting. Monitor competitor activity, market trends and account performance to identify new business opportunities and recommend appropriate sales actions. Collaborate with Revenue, Marketing, Events and operational teams on pricing, promotions, campaigns and client requirements. Support the recruitment, coaching and performance management of the Sales team while representing the hotel at relevant industry and networking events.
About Pan Pacific Phnom Penh Pan Pacific Phnom Penh marks Pan Pacific Hotels Group's first luxury hotel in Cambodia. Located on prestigious Norodom Boulevard, the 227-key hotel offers refined hospitality with exceptional dining venues, Club Lounge, Spa, Fitness Centre, outdoor swimming pool and premium event facilities. As part of our pre-opening team, you will play a key role in bringing our vision to life and delivering memorable guest experiences from day one. Position Summary The Assistant Chief Engineer will work closely with the Chief Engineer to establish the Engineering Department and ensure the safe and reliable operation of the hotel's building systems and facilities. The role will support testing, commissioning, handover, defect rectification, preventive maintenance planning, team readiness and statutory compliance throughout pre-opening and hotel operations. Key Responsibilities Support the testing, commissioning, inspection and handover of mechanical, electrical, plumbing, HVAC, fire life-safety, vertical-transportation and building-management systems. Coordinate with project teams, consultants, contractors and suppliers to track defects, verify rectification and complete engineering requirements within the pre-opening timeline. Assist in establishing preventive-maintenance programmes, engineering SOPs, equipment registers, utility records, emergency procedures and maintenance-reporting systems. Supervise daily engineering activities, work orders, plant-room inspections and maintenance tasks to ensure safe, reliable and efficient hotel operations. Support the recruitment, training, scheduling and supervision of Engineering team members, ensuring technical competence and opening readiness. Monitor contractors, service agreements, spare parts and engineering supplies while supporting utility monitoring, conservation, budgets and cost-control initiatives. Ensure compliance with Pan Pacific brand standards, statutory requirements, workplace safety, fire life-safety and environmental practices, and respond effectively to operational emergencies.