Drafting legal report related to all business division of RMA Cambodia and related companies. Reviewing contracts, preparing application forms for approval, license, permit, registration of the business, products or services and preparing legal advice on the same. Assist in communication with Government and Regulators, Authorities, etc. Assist in preparing all notices and disclosures (periodic and continuous) are properly made to the relevant authorities. Maintain statutory books, secretarial records, including registers of members, directors and secretaries Assist in overseeing the systems that ensure the company complies with all legal and statutory requirements File any document including forms, returns and applications by and on behalf of the companies in Cambodia as an authorized representative. Archiving all important data. Ensure that affairs of the company are managed in accordance with its objects contained in the articles of association and the provisions of the Companies Law. Liaising with external regulators and advisers, such as lawyers and auditors. Keep informed and up to date of laws, regulations specially related to company business. Draft/update templates and working tools assigned by supervisor.
Responsible for overseeing all work carried out within the Service Centre ensuring that it all meets manufacturer and customer standards before the vehicle return back to customer Formulates and maintains quality control objectives and coordinates these objectives with other managers Investigates and corrects customer complaints regarding quality Inspects all repair orders and ensures that they include complete documentation and that proper warranty procedures have been followed Maintains professional appearance Other tasks as assigned.
Contacts current and potential customers, visits establishments to evaluate needs, and promotes sales of products and services. - Update leads in the Customer Relationship Management system. - Engage and provide a solution to customers. - Computes estimated savings to the customer for review and approval. - Understand company products and updates on a regular basis. - Build a close relationship with customers. - Survey and report on competitor activities. - Demonstrate and explain the use of installed equipment. - Attends sales and trade meetings and reads related publications to obtain current market condition information, business trends, and industry developments.
- Create and share short videos to introduce new products (NPI) to customers via social media platforms. - Engage with online customers, respond to inquiries, and provide product information. - Collaborate with marketing and sales teams to develop digital content aligned with product launches and campaigns. - Track and analyze the performance of videos and social media campaigns, providing insights and suggestions for improvement. - Maintain up-to-date knowledge of company products, promotions, and digital trends. - Monitor competitor content and online activities to identify opportunities for engagement and differentiation.
1. Parts Identification, Ordering, Receiving & Inspecting Parts Identify correct OEM, aftermarket, and recycled parts using catalogs and estimating systems. Verify part numbers, compatibility, and availability. Place parts orders based on repair estimates and supplements. Communicate with vendors regarding pricing, delivery schedules, and order status. Receive all incoming parts shipments and verify accuracy of quantities and part numbers. Inspect all parts for damage, defects, or incorrect items. Report discrepancies and coordinate returns or reorders with vendors. 2. Organizing,Staging Parts & Inventory Management Label and stage parts according to repair order (RO) numbers. Organize parts in designated staging areas for technicians. Maintain cleanliness and order within the parts storage area. Track inventory levels and notify management when stock needs replenishing. Maintain up-to-date records of parts on hand and backordered items. Manage core returns, warranty parts, and credit tracking with suppliers. 3. Supporting Technicians, Estimators & SA Provide technicians with needed parts promptly for ongoing repairs. Assist estimators with parts pricing, availability, and OEM vs aftermarket decisions. Communicate any delays or backordered items affecting repair timelines. 4. Documentation & Recordkeeping Update repair orders with parts received, returned, or pending. Maintain accurate documentation of purchase orders, invoices, and credits. Ensure all parts match the estimate and any supplements submitted to insurance. 5. OP Vendor & Supplier Coordination, Cost Control & Quality Assurance Develop strong working relationships with parts suppliers. Track delivery times and follow up on missing or late orders. Negotiate pricing when permitted by company policies. Ensure parts ordered align with shop policies and insurance requirements. Help reduce cycle time by ensuring timely parts availability. Minimize costly delays by proactively resolving parts issues. 6. Safety & Compliance Follow workplace safety procedures when handling parts and materials. Comply with company policies and OEM repair standards. Maintain confidentiality of customer and insurance information.
1. Quality Management • Develop and implement quality control procedures and standards for body repair and painting operations. • Ensure all vehicle repairs meet OEM specifications and workshop quality benchmarks. • Monitor inspection processes and verify that defects are identified and corrected promptly. 2. Team Leadership • Supervise and manage Quality Controller Team • Train and mentor quality inspectors and body shop technicians on standards and best practices. • Assign inspection tasks and monitor team performance. 3. Inspection Oversight • Conduct final inspections of repaired vehicles for panel alignment, dent repair, paint quality, and overall finish. • Approve vehicles for delivery to customers only after confirming quality standards are met. • Analyze recurring defects and implement preventive measures. 4. Process Improvement • Identify workflow inefficiencies and recommend improvements. • Implement corrective actions to reduce defects, reworks, and warranty claims. • Collaborate with denting, painting, and service teams to streamline operations. 5. Documentation & Reporting • Maintain detailed quality reports, inspection records, and corrective action logs. • Prepare reports for management on quality performance, trends, and improvement initiatives. • Ensure compliance with workshop safety, environmental, and regulatory standards. 6. Customer Satisfaction • Ensure the quality of repairs meets or exceeds customer expectations. • Address customer complaints related to repair quality and coordinate resolution.
a. Surface Inspection • Inspect vehicle surfaces for scratches, swirls, oxidation, and other paint defects. • Determine the level of polishing required for each section. b. Polishing & Finishing • Apply polishing compounds correctly using appropriate pads and machines. • Perform compounding, polishing, and finishing processes to restore gloss. • Work on small sections systematically to ensure uniform finish. c. Protection & Final Touches • Apply wax, sealant, or ceramic coating after polishing. • Remove residue and check for consistent gloss and surface quality. d. Coordination & Workflow • Coordinate with body shop painters to ensure surfaces are ready for polishing. • Communicate with Body Shop Controller, supervisor and Quality Controller to maintain workshop standards. e. Maintenance of Tools & Materials • Maintain polishers, pads, microfiber cloths, and workstations in good condition. • Monitor stock of polishing compounds and protective coatings. f. Safety & Compliance • Follow Body Shop safety procedures • Ensure electrical polishing machines are used safely.
The Body Shop Estimator is responsible for assessing collision damage, preparing accurate repair estimates, communicating with customers and insurance companies, coordinating repair plans with technicians, managing documentation, and ensuring high-quality, cost-effective vehicle repairs. Vehicle Damage Assessment & Estimate Preparation: • Inspect vehicles to identify all visible and hidden collision-related damage. •Document damage using photos, notes, vehicle information, and customer concerns. •Perform teardown inspections when needed to determine supplemental damage. •Communicate with technicians to verify structural or mechanical issues. •Create accurate repair estimate and/or using Body Shop Management System (if applicable) •Determine labor, parts, materials, and sublet repair requirements. •Ensure estimates follow OEM repair guidelines and industry standards. •Conduct thorough damage assessments, including hidden damage during tear-down. Repair Planning & Workflow Support: •Collaborate with Bodyshop Supervisor and technicians to ensure repairs follow the blueprint. •Confirm that all required parts, tools, and materials are ready before repairs begin. •Help schedule vehicles efficiently to maintain production flow. File Documentation & Compliance & Safety: •Maintain detailed and organized repair files in the management system (if applicable). •Ensure all documentation is accurate for billing and compliance. •Reconcile final repair costs against estimates and supplements. •Ensure estimates meet regulatory, insurance, and OEM repair procedure requirements. •Maintain knowledge of industry trends and pricing new vehicle technologies, and repair methods. •Follow safety guidelines when inspecting damaged vehicles. Coordination, Communication • Work closely with SA, Parts Counter, Inventory Controller, etc. • Communicate with supervisors about job status and material needs. • Maintain job cards, paint usage records, and time logs. • Ensure all painting tasks follow workflow and deadlines. • Communicate to team members for the next process and specific note (if any).
• Manage master list of maintenance service to track and remind the customers for monthly maintenance service • Manage aftersales business operations of the wholesale under own responsibility • Update the Work Order /Sales Deal Status daily, then sending dally report update promptly end of business hours • Follow up your team to close their Hot & Potential deals on a daily basis, and support them as necessary • Make sure you run the events as set in the plan as well as in the objectives. • Ensure the wholesale tools are maintained in good condition all the time and do monthly tools audit regularly • Work closely with Parts Manager and own team to ensure spare parts in both workshop and area responsible • Ensure routine weekly stock refill and monthly stock order are maintained consistently as planned • Ensure the supports to each OSC and Parts Reseller within the area are given promptly as needed • Regularly visit all the business partners and kay customers in the responsible area, listen to their feedback, key issues & solutions, and report immediately to Managers and Customer Feedback Analyst after visit to take prompt action to turn the situations around • Come up with new creative ideas to improve both parts and labor sales, and monitor against targets on a weekly & monthly basis