- Develop and implement marketing strategies, campaigns, and promotional activities to support sales and portfolio growth. - Plan, manage, and monitor marketing budgets to maximize ROI. - Collaborate with Area Manager to create dealer-focused campaigns and promotions. - Oversee digital marketing efforts, including social media, email campaigns, and online advertising. - Lead the Marketing Officer, providing guidance, training, and performance management. - Conduct market research, competitor analysis, and customer feedback to refine marketing strategies. - Coordinate brand-building activities, including events, trade shows, and partnership programs. - Ensure all marketing materials comply with brand guidelines, company policies, and regulatory requirements. - Track and report marketing KPIs, campaign effectiveness, and lead generation metrics to the CCO. - Stay updated on market trends, customer preferences, and innovative marketing practices in the leasing industry.
- Develop and execute the companys commercial strategy to achieve revenue, market share, and profitability targets. - Oversee and lead the sales network through Area Manager to drive portfolio growth and maintain credit quality. - Direct the marketing team to design and implement campaigns, promotions, and dealer engagement activities. - Build and maintain strong relationships with key dealers, suppliers, and strategic partners. Ensure internal and external communications are managed within policy and are approopriate for the audience. - Monitor competitor activities, market trends, and customer needs to identify business opportunities. - Align marketing and sales strategies to ensure consistent lead generation and conversion. - Set clear KPIs for Area Managers and the Marketing team, and regularly review performance. - Lead, coach, and develop the commercial team, fostering a high-performance and customer-focused culture. - Provide training and professional development opportunities to strengthen team capabilities. - Monitor early delinquency trends and implement corrective actions with Area Manager. - Ensure all commercial activities comply with regulatory requirements, including AML and KYC standards. - Promote responsible lending practices and compliance with all legal and regulatory requirements. - Lead annual budget planning for sales and marketing functions, aligning with overall corporate objectives. - Collaborate with Finance, Operations, and Risk teams to deliver smooth and efficient leasing operations. - Report to the Managing Director on commercial performance, market conditions, and strategic initiatives. - Responsible also for product development.
Prepare and develop risk management policies, frameworks, and procedures align with local regulations. Develop Key Risk Indicators and key processes as well as monitoring including credit risk, market risk, liquidity risk, operational risk , portfolio risk and other potential risks in compliance with regulatory requirements; Monitor portfolio quality, delinquency trend, and risk concentration by assets, sectors, geographies etc. Develop Business Continuity Plan (BCP) scenario as well as relevant guidelines/processes regarding to BCP testing and monitoring; Perform stress testing, scenario analysis, and portfolio simulations to access potential vulnerabilities Prepare and present risk report, review, analyze and report to Management and Board; Assess policy/guideline/process, new product/service, or technology in accordance with the prevailing framework; Provide training on risk awareness, anti-fraud practices, and due diligence.
After Sales/Administration To be well respond to enquiry (proper questions to ask, and proper answers) To ensure the good booking services to LTA and existing customers To keep follow the hotels and online booking to get more booking To response to new customers (email, call, etc.) with a proper contact management and build good relationship with existing customers To keep track daily result and propose immediate action to improve rental sales (less than 12 months) To consolidate and understand all cases/deals status To generated accurate report daily, weekly, monthly within deadline Attend Daily briefing Sales/Marketing To generate monthly top 10 bookers and hotels to do courtesy visit/entertain with Direct Line Manager and GM To understand customer profile who can have LTA, accurately update their move and bring to discuss daily for any concern or opportunity To identify prospects and opportunities for Sales To provide real time market update to team for faster response to market changes Financial Responsibilities To assist Admin team in case collection needed. Internal/External Interactions To work closely under supervision of Sales Manager to achieve Short & Long -Term Rental Sales. To coordinate with Rental/Leasing Team to exchange knowledge and information related to the market. To coordinate with admin and fleet to ensure the best services to customer. Be able to response to team's request on time Be friendly and kind with others To response to new customers (email, call, etc.) with a proper contact management and build good relationship with existing customers. Travel Requirements To travel sometimes to Phnom Penh and to join frequent networking event.
Develop and manage overall business plans and budgets for the Cambodia operation. Take the business forward providing vision, inspiration, and professionalism of the highest standard. Maximize profits and return on investment over the long term by the prudent and efficient use of resources. Ensure all departments achieve profit targets, maintain margins, and control expenses as detailed in budgets and business plans. Develop and manage a national sales and service network that maximizes market share, minimizes costs, and provides a great customer experience. Manages the Dealership relationship with the Auto vehicle brand. SALES & AFTERSALES: 7. Work with and oversee Departmental Managers to ensure adequate inventory for demand without being excessive. 8. Look for ways to increase market share and exploit new markets to achieve or exceed dealership and manufacturer objectives. 9. Maintain the highest level of customer satisfaction (measured according to OEM practices) and the lowest rate of customer defection without sacrificing profitability. 10. Continuously refine and improve the quality of customer interaction, satisfaction, and retention by working towards improving standards, and providing the best facilities and the highest technical skills. 11. Ensure the highest standards of customer relations management to ensure all customers continued loyalty. 12. Ensure through the after-sales team that vehicles under repair are repaired in an expeditious manner and to international standards. MARKETING: 13. Manages the specification, model mix, ordering & pricing of new vehicle stock, evaluating part exchange vehicles and pre-owned car stock turn decisions. 14. Regularly review pricing policy, discounts, and trade-in dealing to ensure profitability level is maintained. 15. Develop and manage marketing campaigns including prospecting, internet use, and all forms of advertising and promotional activities to ensure their success and cost-effectiveness. 16. Explore and research customer opinions and their satisfaction with the services provided by the businesses Ascertain and benchmark performance levels and identify requirements for improvement. 17. Inspire the local staff to develop new ways to proactively market the vehicles. Provide an environment where all new suggestions and ideas are fully explored and exploited so that the dealership will prosper in the most cost-effective manner possible. 18. Ensure that any electronic information such as CRM, e-mail links, and website data is accurate and kept up to date. 19. Work with the sales team in managing and developing sales to both retail, fleet & diplomatic clients. 20. Effectively manages the relationships between the Auto Luxury brand business and both internal and external stakeholders (including finance leasing companies, suppliers, vendors, shareholders, official bodies, and business groups) FINANCE, TREASURY, AND GOVERNMENT: 21. Work with Group Treasury and external creditors to ensure proper funding of the business. 22. Work with financial institutions to develop hire purchase and retail credit programs for clients. 23. Work with Directors and Government Agencies for the proper importation of vehicles at the correct legal customs duty and tax rates. 24. Ensure proper homogenization of future vehicles. TECHNICAL RESPONSIBILITIES: 25. Ensure that changes in regulatory requirements are understood and, where necessary, working practices changed. 26. Stay up-to-date with technical developments in the industry. FINANCIAL RESPONSIBILITIES: 27. Develop and manage overall business plans and budgets for the operations. 28. Develop and manage pricing policies & discounts. 29. Maintain departmental cost control. 30. Maximize gross profit per vehicle sold. 31. Manage the P&L and deliver on Budgeted Sales Volume, Revenue, Margin, Expense, and Net Profit targets.
1. Graphic & Visual Design Create digital assets, banners, social media graphics, ads, and web visuals. Design marketing materials such as brochures, flyers, and presentations. Ensure visual consistency with brand identity across all materials. 2. Digital Marketing Support Assist in managing social media platforms (content creation, scheduling, and basic analytics). Design visuals for email campaigns and websites. collaborate on digital ad campaigns Facebook, Google, etc.) 3. Website ax Help update and maintain website visuals and layouts (using CMS like WordPress). Design landing pages with good UX and mobile responsiveness in mind. Optimize images and design elements for fast web performance. 4. Collaboration a Brand Consistency Work closely with marketing, sales, and product teams to deliver campaigns. Follow brand guidelines to ensure visual consistency across all digital channels. Support video editing or basic animation (if skilled).
Drive long-term rental sales (12+ months) by building strong relationships with new and existing customers. Identify customer needs and provide tailored vehicle rental solutions. Plan weekly visits (3 existing & 2 new customers) and conduct at least 2 presentations per week. Ensure smooth booking processes and follow up on service delivery. Maintain accurate sales tracking and generate regular reports (daily, weekly, monthly). Collaborate with the Admin, Fleet, and Leasing teams to ensure top-quality service. Monitor and follow up on customer accounts receivable (AR) and assist with collections when needed. Provide market updates and insights to improve response to trends and opportunities. Attend internal sales and marketing meetings and coordinate closely with the Sales Manager. Build strong internal relationships, especially with Interco division sales teams (at least 2 coffee meetings per week).
Support in checking and finding problems in vehicles Keep the workshop clean and tools in the right place Help prepare tools and parts needed for car repairs Follow safety rules and company policies Join training sessions to improve your skills Help technicians with basic car services Do other tasks given by your supervisor or senior technician.
Sales: For optimizing Ford parts by providing outstanding sales leadership. A key focus will be sales growth, ensuring that strong sales processes are in place; key focus on workshop sales and wholesales channel Working with after-sales manager, advising and taking the lead in suggesting and executing innovative marketing and sales ideas Be a crucial part of a motivated management team, you will be expected to analyze and compile sales competitor market information Parts Management Manages the day-to-day operations of the parts department to ensure achievements of key targets Maintains an efficient parts service to all customer Ensure systems are used and kept up-to-date to monitor and record relevant data Maintain stock levels, purchasing within agreed budgets, forecast future inventory storage aligned with sales growth Monitor stock overages and shortages, and take appropriate actions with the budget Aftersales manager Review current procedures and recommend opportunities for improvement Ensure the Parts Team follow procedures and record all transactions, liaising with other departments as required Working closely with all clients (internal or external) to ensure all orders are managed efficiently and agreed deadlines are achieved. Ensure tight control of aged stock to minimize obsolescence Strong warehouse controls, i.e., super session, FIFO, etc. Ensure financial targets (revenues, margins, etc.) are achieved Take responsibility for the sales budgeting, ensuring ethical and good compliance and providing regular and timely sales reporting Maintains agreed profit margins and return on investment by selling the maximum amount of parts Manages budgetary sending targets, discussing significant variations with the Aftersales Manger.