1. Performs preventive maintenance and other approved jobs, cleaning, and repairs on dealership tools and equipment. 2. Ensures -facility is clean and organized at all times. 3. Performs factory warranty repairs according to established procedures. 4. Follows all hazardous waste and safety regulations and company policies.
Kampong Cham
2 day(s) ago
1. Performs preventive maintenance and other approved jobs, cleaning, and repairs on dealership tools and equipment. 2. Ensures -facility is clean and organized at all times. 3. Performs factory warranty repairs according to established procedures. 4. Follows all hazardous waste and safety regulations and company policies.
1. Performs preventive maintenance and other approved jobs, cleaning, and repairs on dealership tools and equipment. 2. Ensures -facility is clean and organized at all times. 3. Performs factory warranty repairs according to established procedures. 4. Follows all hazardous waste and safety regulations and company policies.
Kampong Cham
2 day(s) ago
Responsible for overseeing all work carried out within the Service Centre ensuring that it all meets manufacturer and customer standards before the vehicle return back to customer Formulates and maintains quality control objectives and coordinates these objectives with other managers Investigates and corrects customer complaints regarding quality Inspects all repair orders and ensures that they include complete documentation and that proper warranty procedures have been followed Maintains professional appearance Other tasks as assigned.
Responsible for overseeing all work carried out within the Service Centre ensuring that it all meets manufacturer and customer standards before the vehicle return back to customer Formulates and maintains quality control objectives and coordinates these objectives with other managers Investigates and corrects customer complaints regarding quality Inspects all repair orders and ensures that they include complete documentation and that proper warranty procedures have been followed Maintains professional appearance Other tasks as assigned.
a. Surface Inspection • Inspect vehicle surfaces for scratches, swirls, oxidation, and other paint defects. • Determine the level of polishing required for each section. b. Polishing & Finishing • Apply polishing compounds correctly using appropriate pads and machines. • Perform compounding, polishing, and finishing processes to restore gloss. • Work on small sections systematically to ensure uniform finish. c. Protection & Final Touches • Apply wax, sealant, or ceramic coating after polishing. • Remove residue and check for consistent gloss and surface quality. d. Coordination & Workflow • Coordinate with body shop painters to ensure surfaces are ready for polishing. • Communicate with Body Shop Controller, supervisor and Quality Controller to maintain workshop standards. e. Maintenance of Tools & Materials • Maintain polishers, pads, microfiber cloths, and workstations in good condition. • Monitor stock of polishing compounds and protective coatings. f. Safety & Compliance • Follow Body Shop safety procedures • Ensure electrical polishing machines are used safely.
Daily/weekly/regular tasks and activities: 1.Greets all customers promptly, provide timely professional services. 2.Provide excellent customer serivce by listening to customer inquiries and requests and asking question to ensure understanding. 3.Ensure invoice totals are accurate. 4.Monitors cash flow of Service Department AR & AP. 5.Sets up and maintains filing system for accounts. 6.Manage petty cash. Key financial responsibilities under the administration of the role 1.Follow up with customers regarding unpaid Invoices. 2.Maintains composure in dealing with customers. 3.Ensures receipts are consistent with repair order totals. 4.Refers customers who have additional questions about their repair order to the Service Advisor or other appropriate individual.
Summary: Greetings Customer (serve them coffee, drink and invite them to the customer lounge), managing and enhancing customer interactions across all touchpoints, focus on resolving customer issues efficiently, building strong customer relationships, high customer satisfaction, maintaining a professional, premium experience and delivering exceptional service. Need to support Greeter at peaking hour or back-up when she's absent. Customer Intake, communication & Front-Desk Operations: •Greet customers and perform check-in for damaged vehicles •Collect customer information, insurance details, and vehicle documentation •Conduct or assist with the initial walkaround to note visible damage •Answer general questions about repairs, insurance, or timelines •Act as the primary liaison between customers and the repair team. Customer Satisfaction & Retention: •Follow up after delivery to ensure satisfaction, surveys and feedback •Document complaints and help resolve issues with management •Promote shop benefits, repair warranties, and referral incentives. Administrative & Office Support: •Order office supplies and maintain a clean, professional front area •Assist management with clerical tasks (filing, scanning, printing) •Provide backup support to Greeters, Administrative office or production when needed. Compliance & Professional Standards: •Protect customer data during intake and file management •Follow DRP requirements, shop policies, and communication guidelines •Maintain a professional appearance and conduct at all times.
Identify potential clients through various channels such as networking events, cold calling, referrals, and online research. Qualify leads to determine their potential as viable customers Conduct thorough needs assessments to understand the client's requirements and preferences. Present product or service offerings to prospects, highlighting their features and benefits. Address any objections or concerns raised by prospects and provide suitable solutions. Negotiate terms of sale, including pricing, contracts, and delivery arrangements. Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty. Act as the primary point of contact for clients, addressing their queries and resolving any issues in a timely manner. Continuously engage with clients to upsell additional products or services and identify opportunities for cross-selling. Stay updated on industry trends, market developments, and competitor activities. Analyze sales data and market insights to identify areas for growth and optimization. Provide feedback to the sales and marketing teams regarding product performance and customer preferences. Coordinate with internal teams such as marketing, logistics, after-sales, and customer support to ensure seamless service delivery. Prepare regular reports detailing sales activities, pipeline status, and revenue forecasts.