Communicated with customer Visit customer side Service presentation Follow up quotation to customer Find new customer Maintain existing customer Sell spare part and lubricant Clear out aging stock Propose idea how to boost our revenues
Responsible for achieving the sale target set by the company. Find new prospect customers and maintenance good relationship with new and existing customers. Understand and share knowledge about the industrial markets and competitor's information. Clear on product knowledge and internal process. Follow the standard customer service and customer satisfaction guideline. Involve in the relevant administrative support such as sales contract preparation, costing review, quotation sheet. Other task assigned by direct manager.
• To identify prospects & opportunities for sales in assigned region • To maintain existing & expand the new customers • To keep follow up as daily with all clients and convert to hot/contract & delivery • To work closely/update all event with marketing team • To work closely with AFS for both support customers and join training with them •To do market research on current status and competitor updated • To close cooperate with other MFls/banks for supporting clients •To transfer all amount of booking with accountant or administration •To prepare and propose work plan/trip plan as daily/weekly/monthly basis •To complete and send report timely
Contracts current and potential customers, visits establishments to evaluate needs, and promotes sale of product and services Update in leads in Customer Relation Management system (CRM) Engage and provide solution to customers Computer estimates saving to customer for review and approval Understand company products and update on regular basic Build and keep close relationship with customers Survey and report on competitor activities Demonstrate and explain used of installed equipment Attends sales and trade meeting and reads related publications to obtain current market condition information, business trends, and industry developments Group sales team, purchasing, logical, warehouse, finance team
Kampong Speu
6 day(s) ago
Lead and develop members of your team utilizing the tools and processes developed by HR. Ensure that the leadership and development of the people in your team are given sufficient time and focus. Proactively act as a coach and mentor to your team to enable them to improve their skills and knowledge. Identify and resolve employee/team problems and conflicts. Support in the recruitment of suitable people for your team and the company as a whole. Act as a subject matter expert in your area of expertise, sharing that knowledge on Sales Operations with your team & colleagues. Ensure you continue to develop your knowledge and expertise through your own personal career development and utilizing training and development offered by a company. Act as an advocate of the company, promoting it internally and externally. This includes creating and managing any social media to share, like, and comment on the companys published content. Direct, motivate, & support professional sales team to accomplish their objectives. Manage sales activities and daily sales deal status in Odoo-CRM, expenses reporting, and cross-functional reporting (Such as Stock, Service, BPO, etc.) with own area of responsibility. Grow network with own area of responsibility. Accountable for ensuring all RMAs policies and procedures are followed within the showrooms and/or responsible area. Advise the sales team through the sales process, including but not limited to prospecting -> closing area. Coach and mentor the sales team on the following topics; including but not limited to needs, features & benefits, closing deals, time and territory management, negotiating, product knowledge, and productivity improvement. Create and monitor annual sales department benchmarks and budget, in alignment with the organizations financial and operational objectives. Ensure customer satisfaction. Work with the sales team to know the customers current and future expectations (Customer Talk) and work with all departments to resolve customer concerns/issues. Lead the sales team to effectively understand and use the manufacturers products and programs to attain acceptable market share levels. Foster an engaged work environment within the locations, encouraging accountability, open communication, teamwork, and a commitment to serving the customer. Ensure that the company/location reputation and image in the community are consistent with RMA/AED Integrated Core Values and that business relationships with all stakeholders are not compromised. Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives. Perform all other duties as assigned by management in a professional and efficient manner. Full responsibility for P & L of own department/area of responsibility. Manage costs at reasonable levels and in line with Budget. Actively advise any concerns related to the profitability of the Sales Department. Meet with Aftersales, Marketing, and other Sales Dept., regularly to evaluate inter-departmental concerns on skills and performance required for each individual for improvement. Closely liaise with RMA Group on policy matters. Develop and maintain good relationships with customers, business partners, networking people, government and private sectors. This position is based in the province (s), and requires travel (>60%) to visit and support the sales team in their own province (s) of responsibility, requires regular routine calendar, and responds to urgent needs as per business operations requirement. Hold a valid Driving License
Ensuring a safe and efficient workplace is maintained at all times. Achieve the required company quality standards ensuring both internal and external customer satisfaction. Ensuring that Key Performance Indicators (KPI's) are monitored and targets achieved. Liaise and coordinate with support functions to progress issues concerning production planning and resource/skill allocation to ensure delivery of products to schedule within all relevant quality specifications. Communication with the teams by utilizing visual management, delivery shift briefs with a focus on quality, cost, and delivery, and gathering ideas for improvement. Undertake performance management responsibility for team members, conducting appraisals and giving direction to aid good performance. Ensure safe working practices are maintained and "Standard Operations". Ensure that non-conformance is challenged, and countermeasures are agreed and implemented. Lead and motivate the team to create a high-performance culture where improvement suggestions are embraced. Through the utilization of lean manufacturing techniques, strive to exceed the Company targets in productivity, efficiency, and quality on a continuous basis. Manage the implementation of engineering changes, production trials, model changes, and pilot build. Report and act upon plan or machinery breakdowns to maintenance technicians. Promote Total Productive Maintenance procedures to further improve the availability of the line. Contribute to the improvement of working procedures by constantly looking for solutions to ensure the best productivity results machinery group and ensuring compliance with procedures, operating instructions, and work instructions. Ensure that internal delivery processes are adhered to support dispatch time windows. Lead follow-up to customers' concerns. Identify and eliminate root causes using robust countermeasures. Sustain the corrective actions to eliminate repeat issues. Ensure all external and internal auditory standards and improvement requirements are met.
Manage aftersales business operations of own workshop Ensure own workshop is updating their Work Order and SDS daily, then sending their daily report update promptly end of business hours Follow up team to close their Hot & Potential deals on a daily basis, and support them as necessary (call or meet customers with team Make sure to run events to support Aftersales Business (clinic, Inspection, campaign,) as set in the plan as well as in their objectives Ensure workshop and service tools are maintained in good condition all the time, and each workshop to do monthly tools audit regularly Make sure service and mobile vehicles are serviced regularly and maintained in good running conditions all time Work closely with Parts Manager and own team to ensure spare parts availability in workshop and whole region (having the right parts, at the right place, & at the right time), and ensure routine weekly stock refill and monthly stock order are maintained consistently within each workshop/location In addition to Business Partners Development team, ensure the supports to each OSC and Parts Reseller within the region are given promptly as needed Regularly visit all the business partners, key customers, and own workshops monthly in the responsible region, listen to their feedback, key issues & solutions, and report immediately to Manager and Customer Feedback Analyst after visit to take prompt action to turn the situations around Selection and training of personnel, a good manager selects and trains his employees. You may have help from Training Dept., but you are responsible for these activities Come up with new creative ideas to improve both parts and labor sales, and monitor against targets on a weekly & monthly basis Ensure a safe working environment by leading on the implementation of Health and Safety pollicy, systems and procedures, and workshop standards are maintained in all locations. Ensure that all persons are aware of safety procedures and embed a strong organizational culture seeking to develop a positive attitude to health and safety among staff, volunteers and participants Perform other duties as assigned by Manager
Provides assistance to Service Technicians as needed to diagnose and troubleshoot problems. Promotes a productive working relationship with others; acts as a mentor. Actively listens to concerns; takes action to respond to others' needs. Speaks clearly, concisely, and effectively; clearly explains tasks and procedures. Has an approachable style; fosters open communication through active listening. Assists Service Advisors, if necessary, to explain completed repairs to a customer. Utilizes Ford-provided technical assistance (e.g., Technical Bulletins, Hotlines, OASIS, WDS, and others). Stays up to date on the latest technical services through training, bulletins, campaigns, etc. Obtains all necessary certifications. Uses manuals including diagrams as necessary to complete the repair order. Completes time tickets according to dealership requirements. Uses computers to look up part availability and repair orders.
Plans, analyzes, and manages department finances through determining: flat hours available to sell, shop capacity, services in customer demand, and how department's skill inventory matches customers' demands. Establishes processes and standards (e.g., follow-up system to contact customers) to ensure customer satisfaction and efficient and effective Service operations. Establishes a purchasing policy and practice that ensures competitive bids from vendors for all tools, equipment, supplies, etc. to become a low cost producer. Coordinates with Parts Department, Sales Department, Body Shop, General Manager, Ford Representatives, sublet vendors, and others to ensure effectiveness of the Service process. Ensures maintenance and repair pricing is consistent with competitive practices; conducts quarterly competitive market analysis to ensure competitive practices and pricing. Generates and strives to increase Service sales while increasing overall department profitability. Analyzes problems and establishes procedures to solve them. Develops marketing and merchandising plans and programs.