Implementing and maintaining 5S (sorting, setting in order, shining, standardizing, and sustaining), Environmental and Social Management System (ESMS), and Ford Guest Experience (FGE) standards across the company's network of RMAC-owned workshops and all Outsourced Service Centers (OSCs) in Cambodia. Includes conducting internal audits to uphold Ford dealer standards at RMAC-owned workshops, preparing action plans to address any identified shortfalls Ensuring documentation is ready for Fords quarterly audits. This position is key to ensuring that all workshops and OSCs consistently meet Fords global quality, safety, and customer service standards, supporting an optimal service experience that enhances customer satisfaction and loyalty.
Compare and evaluate offers from suppliers Negotiate contract terms of agreement and pricing Track orders and ensure timely delivery Review quality of purchased products Enter order details (e.g. Vendors, quantities, prices) into internal databases Maintain updated records of purchased products, delivery information and invoices Prepare reports on purchases, including cost analyses Other tasks as assigned.
Work closely with the Accountant Manager or Branch manager and assist with cash management duties, including wire transfers, cheque requests, deposit reviews, draws, and reconciliation Issue all receipts for all money received from the customers (Cheque or cash) Before any payment, review accounts payable, including invoices, contracts, vouchers and purchase orders for accuracy Prepare daily the summary report for all payments and receipts to be reviewed by Accountant Manager or Branch Manager, Strictly follow, monitor and enforce compliance with company procedures about cash handling Assist from time to time in Fixed Assets count and stocktaking Perform other duties as assigned by Accountant Manger or Branch Manager Give every customer immediate and undivided attention, follow through on all customers questions and/or requests Manage costs at reasonable levels and in line with Accountant budget, manage budget Work closely with the Accountant Manager or Branch Manager and assist with cash management duties, Collaborate with other related department such sales, administration, workshop and service dept. to make job effectiveness Give every customer immediate and undivided attention, follow through on all customers questions and /or requests and build relationship between company and other Bank or finance department as necessary.
Manage master list of maintenance service to track and remind the customers for monthly maintenance service Contact customer to bring their truck and heavy equipment to our workshop. Report the customers service appointment to service manager at the end of the day or urgent case Follow up customers after their track and heavy equipment got serviced for 3 days/ 2 weeks to check the customers satisfaction Update customer data and daily, weekly and monthly report submitted. Promote service and spare parts sales Work with warehouse and office teams Need to travel outside of city.
Assists customers in selecting and purchasing parts. Places special orders for parts. Reads appropriate manuals to ascertain type and specification of parts. Provides pricing and product information to customers. Dispenses parts to the service department and body shop. Orders out-of-stock parts requested by customers. Assists in taking inventory. Meets departmental production and profitability goals. Answers telephone promptly and consistent with dealership guidelines. Maintains and organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follow Safeguards rules and regulations. Demonstrates the Company's Core Values. Complies with Company policies and procedures. Supports the workshop supervisor, sales team and service team when it requires. Assists customer problem if any require. Other duties as assigned.
1. Performs preventive maintenance and other approved jobs, cleaning, and repairs on dealership tools and equipment. 2. Ensures -facility is clean and organized at all times. 3. Performs factory warranty repairs according to established procedures. 4. Follows all hazardous waste and safety regulations and company policies.
1. Supervise and coordinate all warehouse activities, including receiving, storage, order picking, packing, and shipping 2. Ensure efficient organization of warehouse space for optimal storage and accessibility. 3. Monitor the movement of goods and ensure accurate documentation of inbound and outbound shipments. 4.Oversee the handling and proper storage of materials to avoid damage or loss. 5. Maintain accurate inventory levels and ensure proper stock rotation (e.g., FIFO, LIFO). 6. Conduct regular cycle counts, physical inventories, and reconcile discrepancies. 7. Implement effective inventory control systems to minimize shrinkage, loss, or misplacement. 8. Ensure timely stock replenishment to meet production. 9. Assign daily tasks to warehouse staff and supervise their performance 10. Provide training on warehouse operations, safety protocols, and use of equipment. 11. Manage team schedules, monitor attendance, and address staffing needs. 12. Motivate, coach, and mentor employees to maintain a productive and positive work environment 13. Enforce workplace safety standards and ensure adherence to safety regulations (eg., OSHA, HSE). 14.Conduct regular safety audits and inspections to identify and mitigate hazards. 15.Train staff on proper material handling techniques, equipment operation, and use of PPE (Personal Protective Equipment). 16.Ensure compliance with company policies, procedures, and local government regulations. 17. Oversee the receiving process to ensure accuracy in delivery quantities, condition, and documentation. 18. Supervise the shipping process, including preparing goods, packing, labeling, and coordinating with logistics team, 19. Monitor schedules to ensure on-time delivery to customers. 20. Resolve discrepancies in shipments (e.g., damages, shortages, incorrect items). 21. Oversee the maintenance and proper use of warehouse equipment (e.g., forklifts, pallet hand lift, scanners). 22. Ensure regular inspections, servicing, and repairs of machinery to prevent downtime. 23. Maintain cleanliness, order, and safety within the warehouse facility. 24. Analyze warehouse processes and identify areas for improvement to increase efficiency and productivity. 25. Implement lean practices to streamline operations, reduce waste, and lower costs. 26. Collaborate with management to develop and implement new procedures, technologies, or equipment. 27. Maintain accurate and up-to-date records of inventory transactions, shipments, and warehouse activities. 28. Generate and present daily, weekly, and monthly reports on warehouse performance (e.g., productivity, order accuracy, shrinkage). 29. Track and report on key performance indicators (KPIs) such as on-time shipments, inventory accuracy, and staff efficiency. 30. Work with internal and external to resolve issues related to orders, shipments, or inventory. 31. Address complaints regarding damaged goods, delivery delays, or other warehouse-related concerns. 32. Assist in managing the warehouse budget, including labor costs, equipment expenses, and inventory control. 33. Identify cost-saving opportunities through process optimization or vendor negotiations. 34. Monitor expenses to ensure alignment with departmental financial goals. 35. Act as a liaison between warehouse operations, transportation teams, and other departments (e.g., procurement, sales). 36. Communicate operational issues, delays, or challenges to management and propose solutions. 37. Ensure smooth coordination with suppliers, logistics, and customers for seamless workflow.
Supervise daily logistics activities, including transportation, and order fulfillment Plan and coordinate inbound and outbound shipments, ensuring timely delivery of goods. Optimize logistics processes to reduce costs and improve efficiency. Collaborate with other department(e.g, Purchasing, Warehouse, and production) to align logistic operations with company goals. Analyze data to forecast logistics needs and plan resources accordingly. Ensure compliance with local and international logistics regulations, including customs and ministry. Maintain proper documentation for all logistics activities. Supervise and mentor logistics staff, ensuring high performance and adherence to company policies. Provide training and development opportunities for team members. Assign tasks and monitor team performance. Tracks and report on Key Performance Indicators(KPIs), such as on-time delivery, transportation costs, and document accuracy. Use data analysis to identify areas for improvement and implement corrective actions. Build and maintain relationships with logistic service providers, suppliers and customers. Address and resolves any logistic-related. Post Customs Audit Report Report related to customs, CDC, MOEF Report Inbound and Outbound shipment. Other task assign by manager.
Overseeing the production process, drawing up a production schedule; Ensuring that the production is cost effective; Making sure that products are produced on time and are of good quality; Working out the human and material resources needed; Drafting a timescale for the job; Estimating costs and setting the quality standards; Monitoring the production processes and adjusting schedules as needed; Being responsible for the selection and maintenance of equipment; Monitoring product standards and implementing quality-control programmed; Liaising among different departments, e.g. suppliers, managers; Working with supervisor / managers to implement the company's policies and goals; Ensuring that health and safety guidelines are followed; Supervising and motivating a team of workers; Reviewing the performance of subordinates; Identifying training needs. Overseeing the production process, drawing up a production schedule; Ensuring that the production is cost effective; Making sure that products are produced on time and are of good quality; Supervising and motivating a team of workers; Reviewing the performance of subordinates; Identifying needs. Monitoring product standards and implementing quality-control programmed; Liaising among different departments, e.g. suppliers, managers; Working with managers to implement the company's policies and goals; Ensuring that health and safety guidelines are followed