1. Performs preventive maintenance and other approved jobs, cleaning, and repairs on dealership tools and equipment. 2. Ensures -facility is clean and organized at all times. 3. Performs factory warranty repairs according to established procedures. 4. Follows all hazardous waste and safety regulations and company policies.
1. Performs preventive maintenance and other approved jobs, cleaning, and repairs on dealership tools and equipment. 2. Ensures -facility is clean and organized at all times. 3. Performs factory warranty repairs according to established procedures. 4. Follows all hazardous waste and safety regulations and company policies.
1. Performs preventive maintenance and other approved jobs, cleaning, and repairs on dealership tools and equipment. 2. Ensures -facility is clean and organized at all times. 3. Performs factory warranty repairs according to established procedures. 4. Follows all hazardous waste and safety regulations and company policies.
Responsible for overseeing all work carried out within the Service Centre ensuring that it all meets manufacturer and customer standards before the vehicle return back to customer Formulates and maintains quality control objectives and coordinates these objectives with other managers Investigates and corrects customer complaints regarding quality Inspects all repair orders and ensures that they include complete documentation and that proper warranty procedures have been followed Maintains professional appearance Other tasks as assigned.
Responsible for overseeing all work carried out within the Service Centre ensuring that it all meets manufacturer and customer standards before the vehicle return back to customer Formulates and maintains quality control objectives and coordinates these objectives with other managers Investigates and corrects customer complaints regarding quality Inspects all repair orders and ensures that they include complete documentation and that proper warranty procedures have been followed Maintains professional appearance Other tasks as assigned.
Responsible for overseeing all work carried out within the Service Centre ensuring that it all meets manufacturer and customer standards before the vehicle return back to customer Formulates and maintains quality control objectives and coordinates these objectives with other managers Investigates and corrects customer complaints regarding quality Inspects all repair orders and ensures that they include complete documentation and that proper warranty procedures have been followed Maintains professional appearance Other tasks as assigned.
1. Performs preventive maintenance and other approved jobs, cleaning, and repairs on dealership tools and equipment. 2. Ensures -facility is clean and organized at all times. 3. Performs factory warranty repairs according to established procedures. 4. Follows all hazardous waste and safety regulations and company policies.
Sales & Revenue Generation • Social media: Convert leads from Digital Marketing Team to revenue • Car Clubs: Stand-by to assist, guidance, educate on car care/paint knowledge/ car new technology, etc… build relationships for sales conversion • Group & Subsidiary: Build strong relationships, seeking cross sales opportunities, incentives programs, etc. • Existing Customer: Identify opportunities for upselling while maintaining customer trust. • Promote additional services when appropriate (detailing, paint protection, accessories). • Meet sales and customer satisfaction goals set by management. Customer Interaction & Consultation • Greet customers professionally and assess their repair needs. • Explain repair procedures, timelines, and costs clearly. • Provide guidance on service options and make recommendations. • Answer customer questions about repairs, insurance claims, and warranties. • Seeking networking events opportunities Insurance & Claims Coordination • Communicate with insurance, adjusters to facilitate claim approvals. • Submit estimates and documentation for insurance review. • Track claim status and provide updates to customers. Customer Follow-Up, Delivery & Report Tracking • Notify customers repair progress & when vehicles are ready for pickup. • Walk customers through completed repairs and ensure satisfaction. • Address complaints or issues promptly and professionally • Tracking all customer report, analyze what can do better and sales opportunities Customer Follow-Up, Delivery & Report Tracking • Support in onboarding & Activate more business partners, insurance, car club, commercial clients.
1. Quality Management • Develop and implement quality control procedures and standards for body repair and painting operations. • Ensure all vehicle repairs meet OEM specifications and workshop quality benchmarks. • Monitor inspection processes and verify that defects are identified and corrected promptly. 2. Team Leadership • Supervise and manage Quality Controller Team • Train and mentor quality inspectors and body shop technicians on standards and best practices. • Assign inspection tasks and monitor team performance. 3. Inspection Oversight • Conduct final inspections of repaired vehicles for panel alignment, dent repair, paint quality, and overall finish. • Approve vehicles for delivery to customers only after confirming quality standards are met. • Analyze recurring defects and implement preventive measures. 4. Process Improvement • Identify workflow inefficiencies and recommend improvements. • Implement corrective actions to reduce defects, reworks, and warranty claims. • Collaborate with denting, painting, and service teams to streamline operations. 5. Documentation & Reporting • Maintain detailed quality reports, inspection records, and corrective action logs. • Prepare reports for management on quality performance, trends, and improvement initiatives. • Ensure compliance with workshop safety, environmental, and regulatory standards. 6. Customer Satisfaction • Ensure the quality of repairs meets or exceeds customer expectations. • Address customer complaints related to repair quality and coordinate resolution.