Provide transportation for guest assigned by Admin or Supervisor Personal grooming (uniform, short haircut, shave daily, polished shoes, etc.) Be prepared at all times for guest duty After completing the duty, log sheet should be made recording the duty done, signed by guest, and again clean the car immediately for next duty Vehicle Management_ Clean the vehicle both interior and exterior and ensure neutral smell before, during and after provide service to passengers Do self-inspection of the vehicle before departure including engine fluid, brake fluid and coolant level, etc Determine when and what kind of maintenance the vehicle needs, keep track of general maintenance schedules every 10,000KM, especially car type condition, and report to supervisor Ensure that the vehicle is equipped with first aid kits, fire extinguisher, towing robe, jump start and umbrella Schedule annual vehicle examination for service vehicles with the Transportation Department and apply for the renewal for the vehicle license Ensure sound running of the vehicles assigned and arrange minor repairs where necessary Keep track of timely car insurance renewals Follow traffic sign and traffic law, avoid speeding, harsh acceleration, and harsh breaking To work closely under dispatcher of trip arrangement for every trips (short-term) To understand clearly with trip record and make sure all records are proper and nice To make sure cats are cleaned and be ready for service to client Be responsible for customers trip and be on time and build good relationship with customers
Communicated with customer Visit customer side Service presentation Follow up quotation to customer Find new customer Maintain existing customer Sell spare part and lubricant Clear out aging stock Propose idea how to boost our revenues
Responsible for achieving the sale target set by the company. Find new prospect customers and maintenance good relationship with new and existing customers. Understand and share knowledge about the industrial markets and competitor's information. Clear on product knowledge and internal process. Follow the standard customer service and customer satisfaction guideline. Involve in the relevant administrative support such as sales contract preparation, costing review, quotation sheet. Other task assigned by direct manager.
• To identify prospects & opportunities for sales in assigned region • To maintain existing & expand the new customers • To keep follow up as daily with all clients and convert to hot/contract & delivery • To work closely/update all event with marketing team • To work closely with AFS for both support customers and join training with them •To do market research on current status and competitor updated • To close cooperate with other MFls/banks for supporting clients •To transfer all amount of booking with accountant or administration •To prepare and propose work plan/trip plan as daily/weekly/monthly basis •To complete and send report timely
Sales, Revenue, Customer Service Management & Team Training: •Develop and execute sales strategies to increase Body Shop revenues and profitability. •Build and maintain strong relationships with insurance companies, Lost Adjuster, assessors, corporate fleets, car clubs and dealers, fleet partners, walk-in customer & develop and maintain strong professional relationships with insurance partners. •Identify external upsell opportunities (detailing, paint protection, etc.), also identify internal upsell opportunities (RMA’s Group Subsidiary cross selling with incentive scheme involve) •Supervise customer communication from initial contact through delivery. •Resolve escalations and ensure high customer satisfaction and strong online reviews. •Monitor customer satisfaction, handle escalations, and ensure smooth communication, Ensure accurate expectation-setting around repair times, costs, and insurance processes. Customer follow-up procedures, including updates during repairs and post-repair satisfaction check-ins. •Lead and mentor estimators, CRE, and other front-office & Sales staff. Train team members on sales techniques, customer service standards, customer engagement and sales processes, estimating systems (if applicable) •Manage lead pipelines, estimate follow-ups, and customer conversion processes & Conduct performance reviews and coach staff toward meeting shop KPIs. Estimating, Repair Planning Oversight, QC & Operations: •Review estimates for completeness, accuracy, and adherence to OEM repair standards. •Coordinate with the Body Shop Controller, QC, SA and Technicians to ensure smooth workflow handoffs & Validate parts sourcing strategies (OEM, aftermarket, recycled) for cost efficiency and repair quality. •Ensure the shop follows OEM repair procedures and safety standards. Verify documentation completeness for audits and insurance standards. •Support quality control processes to ensure repairs meet customer and industry expectations. •Ensure all supplements are handled promptly and correctly & Review daily/weekly workflow to identify bottlenecks or delays. Marketing & Business Development: •Oversee strategies for lead generation, online presence, and community engagement. Develop promotional partnerships with dealerships, rental agencies, and local businesses. •Drive marketing initiatives, referral programs, and customer outreach campaigns •Market survey, social media trending, upskilled sales technique & Monitor online reviews and manage reputation-building activities.
- Create and share short videos to introduce new products (NPI) to customers via social media platforms. - Engage with online customers, respond to inquiries, and provide product information. - Collaborate with marketing and sales teams to develop digital content aligned with product launches and campaigns. - Track and analyze the performance of videos and social media campaigns, providing insights and suggestions for improvement. - Maintain up-to-date knowledge of company products, promotions, and digital trends. - Monitor competitor content and online activities to identify opportunities for engagement and differentiation.
a. Surface Inspection • Inspect vehicle surfaces for scratches, swirls, oxidation, and other paint defects. • Determine the level of polishing required for each section. b. Polishing & Finishing • Apply polishing compounds correctly using appropriate pads and machines. • Perform compounding, polishing, and finishing processes to restore gloss. • Work on small sections systematically to ensure uniform finish. c. Protection & Final Touches • Apply wax, sealant, or ceramic coating after polishing. • Remove residue and check for consistent gloss and surface quality. d. Coordination & Workflow • Coordinate with body shop painters to ensure surfaces are ready for polishing. • Communicate with Body Shop Controller, supervisor and Quality Controller to maintain workshop standards. e. Maintenance of Tools & Materials • Maintain polishers, pads, microfiber cloths, and workstations in good condition. • Monitor stock of polishing compounds and protective coatings. f. Safety & Compliance • Follow Body Shop safety procedures • Ensure electrical polishing machines are used safely.
The Body Shop Estimator is responsible for assessing collision damage, preparing accurate repair estimates, communicating with customers and insurance companies, coordinating repair plans with technicians, managing documentation, and ensuring high-quality, cost-effective vehicle repairs. Vehicle Damage Assessment & Estimate Preparation: • Inspect vehicles to identify all visible and hidden collision-related damage. •Document damage using photos, notes, vehicle information, and customer concerns. •Perform teardown inspections when needed to determine supplemental damage. •Communicate with technicians to verify structural or mechanical issues. •Create accurate repair estimate and/or using Body Shop Management System (if applicable) •Determine labor, parts, materials, and sublet repair requirements. •Ensure estimates follow OEM repair guidelines and industry standards. •Conduct thorough damage assessments, including hidden damage during tear-down. Repair Planning & Workflow Support: •Collaborate with Bodyshop Supervisor and technicians to ensure repairs follow the blueprint. •Confirm that all required parts, tools, and materials are ready before repairs begin. •Help schedule vehicles efficiently to maintain production flow. File Documentation & Compliance & Safety: •Maintain detailed and organized repair files in the management system (if applicable). •Ensure all documentation is accurate for billing and compliance. •Reconcile final repair costs against estimates and supplements. •Ensure estimates meet regulatory, insurance, and OEM repair procedure requirements. •Maintain knowledge of industry trends and pricing new vehicle technologies, and repair methods. •Follow safety guidelines when inspecting damaged vehicles. Coordination, Communication • Work closely with SA, Parts Counter, Inventory Controller, etc. • Communicate with supervisors about job status and material needs. • Maintain job cards, paint usage records, and time logs. • Ensure all painting tasks follow workflow and deadlines. • Communicate to team members for the next process and specific note (if any).
• Manage master list of maintenance service to track and remind the customers for monthly maintenance service • Manage aftersales business operations of the wholesale under own responsibility • Update the Work Order /Sales Deal Status daily, then sending dally report update promptly end of business hours • Follow up your team to close their Hot & Potential deals on a daily basis, and support them as necessary • Make sure you run the events as set in the plan as well as in the objectives. • Ensure the wholesale tools are maintained in good condition all the time and do monthly tools audit regularly • Work closely with Parts Manager and own team to ensure spare parts in both workshop and area responsible • Ensure routine weekly stock refill and monthly stock order are maintained consistently as planned • Ensure the supports to each OSC and Parts Reseller within the area are given promptly as needed • Regularly visit all the business partners and kay customers in the responsible area, listen to their feedback, key issues & solutions, and report immediately to Managers and Customer Feedback Analyst after visit to take prompt action to turn the situations around • Come up with new creative ideas to improve both parts and labor sales, and monitor against targets on a weekly & monthly basis