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Sathapana Bank Plc. was established in 2016 as a result of the merger of two financial institutions namely Maruhan Japan Bank Plc., the first Japanese-owned commercial bank in Cambodia established since 2008 and Sathapana Limited, a microfinance institution, established since 1995. Maruhan Japan Bank Plc. was established by Chairman Dr. Han Chang-Woo to contribute to the development and growth of Cambodia. Sathapana Limited was originally established as a non-government organization created to provide micro-financial products and services to the low-income segment customers in Cambodia.
About Sathapana Bank

Employer Details

  • Type: Direct Employer
  • Industry: Banking/ Insurance/ Microfinance
  • No. Employees: 1001 to 5000

Address

No. 63, Sathapana Tower, Preah Norodom Blvd., Sangkat Phsar Thmei 3, Khan Daun Penh,athapana Building, Norodom Boulevard, Corner of Street 172 and Street 174, Phum 14, Phsar Thmei Bei, Doun Penh,Phnom Penh, Cambodia

Company Vision and Mission

Sathapana Bank Plc. was established in 2016 as a result of the merger of two financial institutions namely Maruhan Japan Bank Plc., the first Japanese-owned commercial bank in Cambodia established since 2008 and Sathapana Limited, a microfinance institution, established since 1995. Maruhan Japan Bank Plc. was established by Chairman Dr. Han Chang-Woo to contribute to the development and growth of Cambodia. Sathapana Limited was originally established as a non-government organization created to provide micro-financial products and services to the low-income segment customers in Cambodia.

What we do

The merger was a strategic move taken by Dr. Han Chang-Woo as Maruhan Japan Bank was focusing on providing commercial banking products and services, aiming at expanding its operation nationwide, while Sathapana Limited with its strong track record and grassroots approach to the economic development of Cambodia was aiming to be a full-service commercial bank. Today, Sathapana Bank has a combined experience of more than two decades with over 170 branches across Cambodia and offers a wide range of banking and financial services for consumers, businesses, and SMEs for Everyday Banking Convenience.

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All Sathapana Bank Jobs
Designs develop and modify mobile application (iOS) based on functional and system requirements, according to code standards and user interface design guidelines Performs program maintenance, modifications and enhancements to existing applications through programming, testing, documenting and training users Contribute clean code to ensure a consistently high-quality standard Propose and assess solutions to resolve problems, including identifying and evaluating new technologies and third-party components Understand and execute the technical concepts and the client requirements to ensure the high quality technical solution Understand and be able to explain the roles and responsibilities within the Scrum Team and how to work in an Agile environment Provide more complicated automated test method and understand the test-driven development concept Be able to give accurate rough estimations and point out dependencies between issues Delegate tasks and set project deadline to team members Create a health and motiving work environment and atmosphere Develop coding style
The prime responsibility is to manage, supervise the Digital Operation Center Unit and to provide 2nd level supports to the customer cares in terms of digital apps, web applications used across bank, websites, ATM/POS,CDM, Card transactions and S2Biz. Below are key responsibilities in details: Supervise and manage Digital Operations Center unit with cost effectiveness and efficiency. Ensure 24/7 level 2 support shift is properly arranged. Provide level 2 supports on Sathapana Mobile, Merchant App, DSA App, Websites, Digital Payroll, S2Biz, ATM/POS/CDM, Card Transaction, … etc. Monitor critical systems and APIs to make sure connections are OK. Frequently test critical apps and systems to make sure banking functions and services are working properly. Work closely with all relevant units/departments across IT division in terms of issue escalation and get the issues fixed in timely manner. Manage document library both hardcopy and softcopy. Conduct quarterly user review on all systems within the scope. Conduct quarterly review on all changes done in production. Manage VA & Hardening within the scope. Manage and ensure Audit/Risk/Items within the scope are 100% closed. Manage and ensure all ITSM tickets are 100% assigned across DBS and are closed within the SLA. Ensure Risk Control Security Assessment (RCSA) items are updated and closed as per the timeline. Ensure test/stress test items are 100% closed. Ensure all guidelines across all units are developed, properly managed, approved and filing. Perform some other tasks assigned by head department or CTIO.
Promote Sathapana Bank’s products and services to clients at the target and remote areas to ensure that both banking services and products are successfully sold to potential clients Meet, discuss and assist potential clients in obtaining loan information, loan application and loan disbursement process with other related information which benefit them to ensure the effective customer service and service level agreement Discuss and give recommendation to client on the different type of loans and credit options as well as the terms and conditions of Sathapana Bank’s services and products Analyze clients’ assets including financial status, credit and property to assure that the evaluation and determination feasibility of granting loans are effectively executed followed the bank policy and other both internal and external regulatory Review and verify loan agreements to ensure that they are well organized, completed and accurate according to the policies and regulatory Build a very good relationship and keep in touch with both the existing and the newest potential clients Compute, review and update credit and loan files to ensure the payment schedule is accurately and effectively executed
Promote Sathapana Bank’s products and services to clients at the target and remote areas to ensure that both banking services and products are successfully sold to potential clients Meet, discuss and assist potential clients in obtaining loan information, loan application and loan disbursement process with other related information which benefit them to ensure the effective customer service and service level agreement Discuss and give recommendation to client on the different type of loans and credit options as well as the terms and conditions of Sathapana Bank’s services and products Analyze clients’ assets including financial status, credit and property to assure that the evaluation and determination feasibility of granting loans are effectively executed followed the bank policy and other both internal and external regulatory Review and verify loan agreements to ensure that they are well organized, completed and accurate according to the policies and regulatory Build a very good relationship and keep in touch with both the existing and the newest potential clients Compute, review and update credit and loan files to ensure the payment schedule is accurately and effectively executed
Promote Sathapana Bank’s products and services to clients at the target and remote areas to ensure that both banking services and products are successfully sold to potential clients Meet, discuss and assist potential clients in obtaining loan information, loan application and loan disbursement process with other related information which benefit them to ensure the effective customer service and service level agreement Discuss and give recommendation to client on the different type of loans and credit options as well as the terms and conditions of Sathapana Bank’s services and products Analyze clients’ assets including financial status, credit and property to assure that the evaluation and determination feasibility of granting loans are effectively executed followed the bank policy and other both internal and external regulatory Review and verify loan agreements to ensure that they are well organized, completed and accurate according to the policies and regulatory Build a very good relationship and keep in touch with both the existing and the newest potential clients Compute, review and update credit and loan files to ensure the payment schedule is accurately and effectively executed
Promote Sathapana Bank’s products and services to clients at the target and remote areas to ensure that both banking services and products are successfully sold to potential clients Meet, discuss and assist potential clients in obtaining loan information, loan application and loan disbursement process with other related information which benefit them to ensure the effective customer service and service level agreement Discuss and give recommendation to client on the different type of loans and credit options as well as the terms and conditions of Sathapana Bank’s services and products Analyze clients’ assets including financial status, credit and property to assure that the evaluation and determination feasibility of granting loans are effectively executed followed the bank policy and other both internal and external regulatory Review and verify loan agreements to ensure that they are well organized, completed and accurate according to the policies and regulatory Build a very good relationship and keep in touch with both the existing and the newest potential clients Compute, review and update credit and loan files to ensure the payment schedule is accurately and effectively executed
Assist in reviewing business performance to maximize productivity as well as identify poor branch/individual performance and recommend for further action plan Be proactive monitoring/managing of sales performance pipeline and reinforce for effective implementation and require setting up the proper schedule and work out with regional manager and branches to drive the requirement as well as direction Assist line manager to drive and execute campaigns, promotions and branch promotional event and work out with Regional Manager or Branch Manager in managing poor performing branches Provide support to line manager to arrange the meeting/workshop/training regularly with managements include regional manager/branches where necessary Be ready to work under pressure when other tasks as assigned by line manager
Promote Sathapana Bank’s products and services (loan and deposit) to new clients at the target and remote areas to ensure that both banking services and products are successfully sold to potential clients Meet, discuss and assist potential clients in obtaining deposit and loan information, loan application and loan disbursement process with other related information which benefit them to ensure the effective customer service and service level agreement Discuss and give recommendation to client on the different type of deposit and loans; credit options as well as the terms and conditions of Sathapana Bank’s services and products Analyze clients’ assets including financial status, credit and property to assure that the evaluation and determination feasibility of granting loans are effectively executed followed the bank policy and other both internal and external regulatory Review and verify loan agreements to ensure that they are well organized, completed and accurate according to the policies and regulatory Compute, review and update credit and loan files to ensure the payment schedule is accurately and effectively executed Pushing CASA account by existing, activation client and new to the bank Generate deposit balance growth from loan customer especially business loan Build a very good relationship and keep in touch with both the existing and the newest potential clients.
Promote Sathapana Bank’s products and services (loan and deposit) to new clients at the target and remote areas to ensure that both banking services and products are successfully sold to potential clients Meet, discuss and assist potential clients in obtaining deposit and loan information, loan application and loan disbursement process with other related information which benefit them to ensure the effective customer service and service level agreement Discuss and give recommendation to client on the different type of deposit and loans; credit options as well as the terms and conditions of Sathapana Bank’s services and products Analyze clients’ assets including financial status, credit and property to assure that the evaluation and determination feasibility of granting loans are effectively executed followed the bank policy and other both internal and external regulatory Review and verify loan agreements to ensure that they are well organized, completed and accurate according to the policies and regulatory Compute, review and update credit and loan files to ensure the payment schedule is accurately and effectively executed Pushing CASA account by existing, activation client and new to the bank Generate deposit balance growth from loan customer especially business loan Build a very good relationship and keep in touch with both the existing and the newest potential clients.
Sathapana Bank Awards