S.I NET is a specialist Internet and Telecom Service Provider in Cambodia with strong focus on engineering excellence and reliable support. S.I NET is one of the main providers with nation-wide Fiber, DWDM, SDH, and Metro Ethernet backbone. We own and operate over 200 active network POPs across the country not only in the main cities and provincial towns, but also in remote districts and villages. We are looking for qualified candidates to join our growing team for the position of Technical Support Officer based in SihanoukVille Provide technical support to customers for their internet connection Solve customers issue related to the company service Assist customers on router configuration and email Assist to install connection and restore fiber service for customers Job assigned by supervisor
Manage and lead regional field teams and operations. Supervise fiber installation, maintenance, and upgrade projects. Coordinate with planning, engineering, and procurement units. Implement safety and quality standards in the field. Oversee field audits, incident investigations, and performance evaluations. Scope of Work: Strategic leadership across all regional field operations. Align infrastructure rollouts with business and technical goals. Lead field staff training, hiring, and performance reviews. Plan budgets, track KPIs, and report to senior management.
• Perform fiber cable splicing, terminations, and testing. • Install ONTs, splitters, ODFs, and other network devices. • Diagnose and repair customer connectivity issues. • Document work orders and submit installation reports. • Follow all safety and quality standards on-site. SCOPE OF WORK: • Field installation and service activation for FTTx customers. • Basic network troubleshooting and fault rectification. • Technical support during planned maintenance and outage recovery. • Equipment handling, testing, and reporting.
• Develop project schedules, budgets, and scopes. • Work with survey and design teams to validate feasibility. • Manage contractor deliverables and procurement timelines. • Track project milestones and prepare executive reports. • Ensure compliance with technical standards and safety protocols. Scope of Work: • National-level project planning and rollout management. • Coordination across departments and third-party vendors. • Risk analysis and mitigation strategies. • Oversight of documentation, reporting, and resource planning.
• Supervise survey team operations and task allocation. • Conduct route validations, equipment site inspections, and obstacle identification. • Coordinate with planning team for design adjustments. • Prepare detailed reports, drawings, and photographic documentation. • Secure local permissions and community access when required. SCOPE OF WORK: • Field data collection for new network routes and upgrades. • Documentation of all surveyed elements using GIS or CAD. • Coordination with authorities and local communities. • Survey accuracy audits and verification processes.
1. Team Leadership & Coaching • Supervise a team of Regional Sales Executives, Sales Agents, and Promoters. • Train staff on: o Sales techniques o Product knowledge o CRM and reporting tools o Installation scheduling and paperwork • Conduct regular team meetings and field coaching to improve performance. 2. Regional Sales Management • Develop and execute sales plans to meet monthly and quarterly regional targets. • Allocate territory coverage for team members (villages, districts, towns). • Monitor individual and team performance and provide corrective actions if targets are not met. 3. Market Development & Strategy • Identify and prioritize new buildings, residential areas, businesses, and institutions for ISP service expansion. • Build relationships with local partners, property owners, and community leaders. • Support the launch of local campaigns or promotions in collaboration with marketing. 4. Coordination with Technical & Coordinator Teams • Schedule installation jobs with the technical field team after each sale. • Ensure sales team collects full and accurate documentation (ID, contract, payment info). • Follow up on pending installations and customer feedback. 5. Reporting & Compliance • Ensure daily sales activities are logged in the CRM or other tools. • Submit weekly and monthly reports on sales results, team status, and market updates. • Enforce company policies and ethical sales conduct.
• Create and revise fiber network plans (FTTx, backbone). • Generate BoQ, fiber routes, and technical drawings. • Collaborate with survey and field teams for feasibility analysis. • Conduct capacity planning and route optimization. • Maintain and update fiber database and documentation. SCOPE OF WORK: • Design of active and passive network components. • Review and update technical specs based on project feedback. • Integration of GIS/CAD data into planning platforms. • Pre-implementation support and troubleshooting assistance.
• Perform fiber cable splicing, terminations, and testing. • Install ONTs, splitters, ODFs, and other network devices. • Diagnose and repair customer connectivity issues. • Document work orders and submit installation reports. • Follow all safety and quality standards on-site. SCOPE OF WORK: • Field installation and service activation for FTTx customers. • Basic network troubleshooting and fault rectification. • Technical support during planned maintenance and outage recovery. • Equipment handling, testing, and reporting.
• Supervise survey team operations and task allocation. • Conduct route validations, equipment site inspections, and obstacle identification. • Coordinate with planning team for design adjustments. • Prepare detailed reports, drawings, and photographic documentation. • Secure local permissions and community access when required. SCOPE OF WORK: • Field data collection for new network routes and upgrades. • Documentation of all surveyed elements using GIS or CAD. • Coordination with authorities and local communities. • Survey accuracy audits and verification processes.