GENERAL MISSION Primarily responsible to Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. In Addition to assist guests with luggage, Porters are also responsible to collect and distribute post, parcels. And also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy. RESPONSIBILITIES AND MEANS To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests,colleagues and visitors when requested. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Tag baggage it and return the identification slips to guests. Assists guests with luggage to the front desk. Escorts guests to room, placing luggage in room assigned by front desk. Inspects guest room for order and adequate supplies and informs guests of room amenities Delivers faxes, messages, packages and flowers to guests rooms and other offices. Provide items on loan to guest and collect the items back from guest before departure. Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable. Ensure the efficient delivery and collection of group luggage. Ensure that the guest has verified that all luggage has been accounted for. Ensure safe storage and collect ticketing of guest coats and personal items. Assist guest with Long term luggage storage requests / Left luggage requests. Update and file the left luggage request form / Long Term luggage request form. Update and file errand cards. Update the Luggage movement register. Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest. Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service. Assist the senior Concierge on duty with his/her duties during busy periods and breaks. Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries. To provide an efficient luggage storage, delivery and collection service. Perform any other works as and when assigned by the management.
He or she is responsible to provide Food and Beverage service to guests according to established standards, policies and procedures. Also, provide a courteous and professional service at all times. Responsible for all duties prior to and after service, ensuring maximum guest satisfaction at all times. RESPONSIBILITIES AND MEANS Able to prepare all Food and beverage mise-en-place duties prior to service. Able to provide a warm welcome and fond farewell to the guests. Greet guests according to the standards to ensure superior service. Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. Possess good knowledge of a different kind of crookeries. Set up the restaurant according to the table plan, cover layout and standards defined by the hotel management. Make sure all assigned duties prior to service are completed. Attend service briefings prior to each meal period. Know the restaurant menu and Specials of the day. Greet and seat guests. Offer Menu and Wine List and attend to napkins. Take Food and Beverage orders. Serve Food and Beverage orders. Check and clear Waiter’s station during and after service. If required assist in bringing food from kitchen to the guest ensuring accuracy and timeliness. Handle all guest complaints in a professional manner. Clear soiled silverware and any other operating equipment to designated wash-up/storage area. Able to generate the final bill from the POS system and offer to guest settlement. To clear and re-set tables according to instructions. To clean all soiled linen to the designated area. Report any theft or damages to Manager/ Assistant Manager. Report to Restaurant Manager/ Assistant Manager before completion of the shift. Help other areas of the restaurant such as answering telephones and completing financial transactions. Print closing report and drop the cash with the front office/accounts department. Tally the Credit Card settlements for the day with the batch closing report from EDC machine. Close the shift at the POS terminal. Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times. Able to have a complete understanding of the Restaurant’s operating policies and procedures. Must participate in staff training and briefings. Able to maintain a good teamwork relationship with colleagues. Able to maintain a high standard of personal appearance and hygiene at all times. Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner. Assist in stocking linens, china, glass, silver, and food items for service. Assist in preparation of smaller items such as toast, soup, or beverages. Able to carry out other reasonable duties and responsibilities as assigned.
The Procurement Officer is primarily responsible for the asset inventory. Under the supervision of the Accountant, the Procurement Officer has the responsibility for the management of the daily procurement activities in the hotel from the request to the delivery of goods, works and services. Assist in the selection of appropriate suppliers and contractors, to promote good procurement practice with due regard to sustainability, ethical purchasing standards and costing; Draft an appropriate service level agreement to properly evaluate the performance of suppliers, and report on this on a regular basis; Work with internal stakeholders to determine procurement needs, quality and delivery requirements; Responsible for order placement timing, supply / demand alignment, material replenishment and supplier performance. Monitor, evaluate and improve supplier performance, according to an appropriate Service Level Agreement, on a continuous basis; Control and monitor expenses against approved budgets; Develop sourcing strategies; Cost saving budgeting and targeting; Set and plan how to achieve supplier accreditation and service level management; Payment terms negotiation, optimization and management; Maintain contracts with vendors; Review inventory and update as required; Receive orders from various departments; Initiate and keep track of orders; Receive, inspect and distribute orders; Reconcile or resolve order discrepancies with supplies; Monitor delivery times to ensure they are on time; Maintain good relationships with suppliers and renegotiate prices on a regular basis; Coordinate annual overseas orders; Keep daily records; Bar code assets and update asset register; Annual asset stock take; Accounts to be submitted for payment to vendors on time; Administration and reporting as necessary; Make or purchase policy analysis and recommendations; Lease or purchase policy evaluation and recommendation.
The Deputy Chief Operation Officer has responsibility to develop a growing strategy, coordinate operation all projects under SOMA Agriculture. To create project and present to stakeholder’s reports related to problems and solutions; To assist in cost management and Chief Business Strategy and Development Officer. Strategic Development and Project Management Assist in developing a growth strategy by defining project scope, goals, and deliverables. Coordinate day-to-day operations across all projects under SOMA Agriculture, ensuring alignment with strategic objectives. Resource Planning and Team Coordination Define tasks and required resources for project execution. Collect and manage project teams, creating a cohesive environment for collaboration and productivity Quality Assurance and Progress Monitoring Support and direct teams, leading quality assurance efforts while monitoring project progress. Present regular reports to stakeholders on project status, addressing any problems and proposing solutions Change Management and Evaluation Implement and manage necessary changes to meet project outputs, evaluating and assessing project results to ensure success Documentation and Communication Manage all documentation related to project scope and planning, ensuring clarity and accessibility. Maintain effective communication with customers, team members, and stake Cost Management Support Assist in cost management efforts to ensure financial viability for each project. Collaboration with Leadership Assist the Chief Business Strategy and Development Officer in various aspects of the office, promoting cohesive operational strategies. Other tasks Other task will be assigned by manager