Payroll Account Acquisition • Promote CASA & Term Deposit products during field visits • Assess customer needs & recommend solutions • Source customers via branches, agents, merchants, corporates, and referrals • Support digital onboarding (eKYC, mobile app) & follow up on activation CASA Deposit Growth • Promote credit card products to potential customers • Source leads through multiple field channels • Assist with card applications and track approval progress • Ensure card activation within required timelines Customer Insights & Gemba • Conduct customer pain-point interviews and observations • Perform regular Gemba visits with proper evidence • Collect customer feedback and log insights in Jira • Identify gaps in service, product, process, or platform impacting customer experience Insight Reporting & RCA • Submit Field Insight Summaries within 24 hours after each visit. • Accurately tag insights in Jira. • Escalate urgent issues within 2 hours. • Participate in RCA sessions with field-level evidence.
Lead and manage the Treasury Application Support team, ensuring clear roles, segregation of duties, and compliance with internal policies and NBC regulatory requirements, when applicable. Ensure availability, stability, and controlled operation of treasury applications supporting trading, liquidity management, funding, and securities activities. Act as the primary escalation point for treasury-related incidents and problems; ensure timely resolution, root-cause analysis, and proper reporting to Technology, Risk, and Treasury management. Maintain complete and auditable incident, problem, and change records in Jira and Confluence in line with internal policies of the bank. Ensure strict adherence to change management, release control, and access management procedures, including privileged access control and approval workflows. Participate in backlog grooming and prioritization for treasury application changes, ensuring changes are risk-assessed, tested, approved, and documented prior to production deployment. Coordinate and oversee testing activities, including UAT and regression testing, ensuring evidence is properly documented for audit and regulatory review. Work closely with Treasury, Risk, Compliance, and Internal Audit to support regulatory examinations, audits, and control assessments. Ensure business continuity and operational resilience for treasury applications, including incident response procedures, fallback processes, and participation in BCP/DR testing. Establish and maintain a structured knowledge base with documented procedures, known issues, and resolutions to support consistency and operational risk reduction.
1. Data Analysis & Reporting • Collect and clean data from multiple sources. • Support analysis to identify basic trends and user behavior. • Prepare regular reports and dashboards to track KPIs. • Assist in turning data into simple insights for business teams. 2. Growth & Market Support • Support the team in identifying growth opportunities from both data and market observations. • Stay updated on customer behavior, competitor activities, and market trends. • Contribute ideas to improve user acquisition, retention, and engagement. • Apply common sense and basic market understanding when reviewing data. 3. Campaign Execution Support • Assist in planning and executing marketing campaigns. • Help prepare campaign setups (target list, tracking, basic mechanics). • Coordinate with internal teams (marketing, product, operations) for campaign rollout. • Monitor campaign performance and flag any issues. • Support post-campaign analysis and reporting. 4. Performance Tracking • Track key metrics such as conversion rate, retention, and campaign performance. • Support in evaluating campaign results and identifying areas for improvement. • Help ensure campaigns are running efficiently and within budget guidelines. 5. Data Tools & Systems • Use tools such as Excel, SQL, and BI platforms (Power BI/Tableau) for reporting. • Maintain data accuracy and consistency in reports. • Support basic automation and data preparation tasks.
Lead the technical design, architecture, and development of Treasury technology platforms supporting trading, liquidity management, securities, and funding operations. Define and maintain the technical roadmap for treasury systems, ensuring scalability, security, and integration with the Bank’s core banking system and other enterprise platforms. Collaborate with Treasury business teams to translate business requirements into technical specifications and system solutions. Oversee development, configuration, and technical implementation of treasury systems, including vendor platforms and internally developed solutions. Ensure system integrations across Core Banking, Treasury systems, payment platforms, and data warehouses operate efficiently and securely. Establish strong technical governance frameworks, including development standards, coding practices, and system documentation. Work closely with Information Security, Risk, and Compliance teams to ensure treasury platforms comply with NBC regulations, internal IT policies, and security standards. Lead vendor management activities related to treasury systems, including implementation projects, upgrades, and technical support. Provide technical leadership in major treasury system initiatives including new product launches, system enhancements, and platform modernization. Support disaster recovery planning, system resilience design, and infrastructure optimization for treasury technology platforms.
Lead and manage the UI/UX design strategy for Treasury platforms supporting trading, liquidity management, securities, and treasury reporting activities. Design and optimize user journeys and workflows for treasury users, including front-office traders, middle-office risk teams, and back-office operations. Work closely with Treasury Product Owners and Technology teams to translate business requirements into effective user interface and user experience solutions. Develop and maintain design standards, UI guidelines, and design systems to ensure consistency across treasury applications. Conduct user research, usability testing, and feedback sessions with treasury users to continuously improve platform usability and operational efficiency. Oversee the creation of wireframes, prototypes, and design mockups for treasury system enhancements and new digital initiatives. Ensure treasury platforms provide efficient data visualization and dashboards for trading activities, liquidity monitoring, and financial reporting. Collaborate with Technology teams to ensure UI/UX designs are implemented accurately and aligned with system architecture. Support treasury system projects including new platform implementations, system upgrades, and digital transformation initiatives. Promote best practices in human-centered design, accessibility, and performance optimization for financial systems.
Develop and execute structured test plans and test cases to validate system functionality, performance, and reliability. Perform manual and automated testing including functional testing, regression testing, integration testing, and user acceptance testing (UAT). Identify, document, and track defects using bug tracking tools, ensuring proper classification, prioritization, and follow-up until resolution. Work closely with developers and product teams to analyze issues, validate fixes, and ensure defects are resolved effectively. Participate in system release cycles by testing new features, enhancements, and system updates before deployment to production. Collaborate with product managers and business users to understand system requirements and translate them into effective testing scenarios. Ensure complete and auditable documentation of testing activities, including test cases, test results, and defect reports. Support continuous improvement of testing frameworks and processes, including the development of automated testing solutions where applicable. Stay up-to-date with emerging testing tools, technologies, and industry best practices. Contribute to overall product quality by promoting strong testing discipline and quality assurance practices across the development lifecycle.
Sales Strategy & Planning Develop and implement annual sales plans, targets, and budgets for fertilizer products. Analyze market trends, competitor activities, and customer needs to identify business opportunities. Establish pricing strategies aligned with business objectives and market conditions. Sales Operations Management Oversee daily sales operations, distribution channel management, and regional sales performance. Ensure product availability and timely distribution across provinces/regions. Manage inventory forecasts and coordinate with supply chain and production teams. Team Leadership Lead, coach, and motivate the sales team, including Regional Sales Managers and Field Sales Officers. Set performance KPIs and conduct regular performance reviews. Provide sales training on product knowledge, market approach, and negotiation skills. Distributor & Customer Relationship Management Build and maintain strong relationships with distributors, dealers, wholesalers, agro-shops, and large farming groups. Lead expansion of new distribution networks and strengthen existing partnerships. Resolve key customer issues and support field sales in closing major deals. Market Development Identify opportunities for new product introductions or improvements based on farmer needs. Coordinate field demonstrations, farmer training, and promotional programs. Collaborate with the Marketing team to design campaigns that increase product visibility and demand. Reporting & Analysis Monitor sales performance, margins, and market share. Prepare monthly, quarterly, and annual reports for management. Use data-driven insights to adjust sales strategies.
Work on best-practice advanced modelling techniques (e.g., graphical models, Bayesian inference, NLP, Computer Vision, neural networks, SVM, Random Forest etc.) Work on deep learning projects for Voice Recognition, Face Recognition Develop / Use LLM and NLP algorithms to support and enhance Chatbot, do Sentiment analysis, Summarization of Chat conversation, etc.
Act as the primary business representative for treasury systems and technology initiatives. Define and maintain the product roadmap for treasury technology platforms. Gather, analyze, and document business requirements from Treasury teams including front, middle, and back-office users. Translate treasury business needs into functional specifications and user stories for development teams. Prioritize product backlog items based on business value, operational risk, and regulatory requirements. Work closely with Technology teams to ensure system features are delivered according to business expectations. Participate in system testing activities including UAT validation and functional verification. Monitor system performance and identify opportunities for process improvement and automation. Ensure treasury systems support regulatory requirements, reporting obligations, and operational controls. Provide ongoing support and guidance to treasury users to ensure effective utilization of treasury platforms.