Operation Support Officer-Senior Executive in Phnom Penh

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Operation Support Officer-Senior Executive

(Operation staff)

Serendib Microinsurance Plc

Tuol Kouk | Phnom Penh

1 Post

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Operation Support Officer-Senior Executive

Serendib Microinsurance Plc, Tuol Kouk | Phnom Penh

Apply Here

Operation Support Officer-Senior Executive

Serendib Microinsurance Plc

Apply Here

Operation Support Officer-Senior Executive

(Operation staff)

Serendib Microinsurance Plc

Cambodia - Phnom Penh

Tuol Kouk | Phnom Penh

1 Post

Today

Apply Here

Experience level

Experienced Non-Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Support daily operational, administrative, and business support activities.
Coordinate with corporate clients, partners, and internal departments regarding documentation, policy requirements, and operational matters.
Prepare, review, and maintain business proposals, agreements, reports, client documents, and other related records.
Process and monitor insurance transactions through company systems, ensuring data accuracy and completeness.
Follow up with relevant departments to ensure timely processing of client requests, policy issuance, and operational activities.
Maintain client records, business databases, policy documentation, and operational files.
Assist in preparing business performance reports, transaction reports, and management reports for review.
Support the on-boarding process of new corporate clients and ensure all required documents are properly collected and maintained.
Facilitate communication between clients and internal teams to ensure smooth service delivery.
Assist in organizing client meetings, business reviews, presentations, and coordination activities.
Support User Acceptance Testing (UAT), system implementation, and system enhancement initiatives related to insurance operations.
Identify operational issues and recommend process improvements to enhance efficiency and service quality.
Coordinate with IT and relevant stakeholders to ensure timely resolution of system issues and successful implementation of operational improvements.
Prepare test scenarios, conduct testing, document results, and follow up on issue resolution.
Monitor outstanding cases and ensure issues are escalated and resolved within the required timeline.
Provide operational support to the department and the Operation Manager as assigned or based on business requirements.
Perform other duties and responsibilities assigned by the Line Manager.