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Role Description

• This is a full-time hybrid role for a Sales Admin & Customer Service Officer, with some flexibility for remote work.
• Based in Pou Sen Chey, the role involves managing sales administration tasks, supporting customer interactions, addressing client inquiries, and ensuring exceptional customer satisfaction.
• The position will also include maintaining accurate records and collaborating with internal teams to enhance the overall customer experience.

Qualifications

* Sales Admin:

•  Provide administrative support to the sales team
• Prepare sales documents (booking forms, contracts, reservation agreements)
• Process sales transactions and ensure documentation compliance
• Maintain accurate records of listings, pricing, and client databases
• Assist in preparing sales reports, forecasts, and performance tracking
• Coordinate with legal, finance, and marketing departments regarding transactions
• Monitor payment schedules and follow up on outstanding payments
• Assist in organizing property launches, exhibitions, and promotional events

* Customer Services: 

• Act as the first point of contact for clients (walk-ins, phone, email, social media)
• Resolve customer complaints or issues professionally and escalate when required
• Collect and update client information in systems
• Support after-sales service (handover coordination, documentation collection)
• Strong interpersonal skills and the ability to build productive relationships with clients and team members
• Proven experience in customer satisfaction and customer support
• Proficiency in communication and problem-solving skills
• Organizational skills and attention to detail
• Previous experience in real estate or related sectors is beneficial