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Job Overview

We are seeking a highly adaptable, sharp, and experienced Security Manager to oversee the safety, security, and risk management operations of our premier mixed-use vertical development. This landmark property features a premium corporate office tower, luxury residential units, a high-volume rooftop skybar, an upscale restaurant, and a ground-floor retail hub (including a mini-mart and coffee shop).

The ideal candidate will seamlessly balance the corporate professionalism required for the office tower with the high-end hospitality focus needed for the residents and nightlife/dining guests. You will lead an integrated team of in-house and contracted security personnel to ensure a safe, welcoming, and secure environment 24/7.

Key Responsibilities

1. Security Operations & Guard Management

• Multi-Zone Oversight: Develop, implement, and enforce distinct security protocols tailored to the unique needs of each zone (Office, Residential, F&B/Nightlife, and Retail).

• Team Leadership: Supervise, train, and schedule an on-site team of supervisors, guards, and CCTV operators. Manage the performance of third-party security vendors.

• Access Control: Manage state-of-the-art access control systems, ensuring strict segregation between public commercial areas, private residential floors, and secure corporate offices.

• Surveillance & Patrols: Oversee the 24/7 Command Center (CCTV, fire alarm panels, and building management systems). Ensure regular, visible patrols across all areas, including parking structures and loading docks.

2. Hospitality, Nightlife & Retail Safety

• Skybar & Restaurant Crowds: Partner with F&B management to handle crowd control, VIP arrivals, ID verification protocols, and intoxicated or disruptive patrons smoothly and discreetly.

• Residential Peace of Mind: Maintain a high-touch, concierge-style security presence for residents, handling noise complaints, domestic disputes, and privacy breaches with utmost confidentiality and tact.

• Loss Prevention: Implement loss prevention and shoplifting deterrence strategies for the ground-floor mini-mart and coffee shop.

3. Emergency Preparedness & Compliance

• Crisis Management: Act as the primary incident commander during emergencies (e.g., fire, medical crises, power outages, natural disasters, or active threats).

• Liaison: Serve as the primary point of contact for local law enforcement, fire departments, and emergency medical services.

• Drills & Training: Conduct regular fire drills, evacuation exercises, and emergency training for property staff, office tenants, and residents.

• Compliance: Ensure full compliance with local building codes, fire codes, liquor licensing security mandates, and occupational health and safety regulations.

Qualifications & Skills

• Experience: Minimum of 5–7 years of progressive security management experience, specifically within mixed-use developments, luxury hotels, or high-rise properties. Experience dealing with nightlife/bar security is highly desirable.

• Education: Bachelor’s degree in Criminal Justice, Business Administration, or a related field preferred (equivalent military or law enforcement leadership experience highly valued).

• Certifications: ASIS Certified Protection Professional (CPP) or Physical Security Professional (PSP) is a major plus. First Aid/CPR/AED certification required.

• Technical Savvy: Deep familiarity with modern security tech: IP-CCTV systems, biometric access control, visitor management software, and fire command centers.

• Soft Skills: Exceptional conflict resolution and de-escalation skills. Ability to pivot communication styles from corporate executives to hospitality guests and retail vendors.

Working Conditions & Physical Demands

• Must be willing to work a flexible schedule, including nights, weekends, and holidays, to oversee peak skybar/restaurant hours.

• On-call 24/7 for property emergencies.

• Requires extensive walking, standing, and the ability to traverse a high-rise property quickly via stairs if elevators are compromised.