Senior Platform And Experiences Officer

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Senior Platform And Experiences Officer

(Business Analyst)

Canadia Bank

Doun Penh | Phnom Penh

1 Post

Apply Here

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Senior Platform And Experiences Officer

Canadia Bank, Doun Penh | Phnom Penh

Apply Here

Senior Platform And Experiences Officer

Canadia Bank

Apply Here

Senior Platform And Experiences Officer

(Business Analyst)

Canadia Bank

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 Post

2 day(s) ago

Apply Here

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Job Type

Full Time

Job Description

A Big Opportunity for ...

Ensure the requirements are captured, maintained, managed, and tracked and validate the requirements are understood and estimated.
Work closely with the marketing team to prepare all marketing materials for support product deployment.
Generate a report of all feedback and issues happening after product deployment and report to the head department.
Work closely with the marketing team to prepare all marketing materials/announcements for support product enchantment.
Oversee end-to-end product issue management and operational support across digital platforms.
Act as the primary operations owner for digital product issues across frontend & backend systems, and coordinate with diverse IT teams, CTG, and operations teams.
Investigate incidents and root causes.
Track resolution timelines.
Prevent recurring system issues.
Continuous Improvement & Operational Readiness.
Monitor and identify gaps in processes, systems, and training.
Able to have a new initiative to propose for next implementation improvements to enhance platform stability, operational efficiency, and user satisfaction.
Cross-Functional / Stakeholder Coordination.
Support ongoing digital transformation initiatives across the Bank.
Oversee end-to-end resolution of merchant product issues, ensuring timely escalation and root cause check, and keep updating status till close.
Support to communicate for merchant platform updates (internal related staffs only), including new features, issue announcements, and resolutions.