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Student Experience & Engagement

• Support the planning and delivery of student engagement activities, wellbeing initiatives, orientation programmes, and student events.
• Contribute to creating an inclusive, welcoming, and vibrant campus environment that promotes belonging and student satisfaction.
• Organise wellbeing campaigns, workshops, and awareness activities related to mental health, resilience, stress management, study skills, and student life.
• Support student clubs, societies, leadership initiatives, volunteering opportunities, and community engagement projects.
• Encourage student participation in university events, activities, and feedback opportunities.
• Work collaboratively with students to help build a positive campus culture and community spirit.
• Support the enhancement of the student journey from enrolment through to graduation.

Student Support & Retention

• Work closely with academic teams to support student retention, attendance, progression, and engagement.
• Monitor student attendance and engagement data and support interventions where required.
• Assist with managing student conduct, behavioural, or welfare concerns in collaboration with relevant departments.
• Support students in navigating university systems, policies, and procedures.
• Participate in student case meetings and contribute to action plans for students requiring additional support.
• Assist with follow-up actions relating to attendance, engagement, safeguarding, and student wellbeing cases.

General Duties

• Maintain accurate, confidential, and secure student records and documentation.
• Respond professionally and sensitively to student enquiries and concerns.
• Participate in university events, induction activities, and staff development sessions.
• Work collaboratively with colleagues across departments to enhance the overall student experience.
• Promote the values, culture, and student-centred ethos of DMUC.
• Undertake additional duties reasonably required by the university in line with the nature of the role.

• Bachelor’s degree in Psychology, Education, Counselling, Social Work, Human Resources, Student Services, or a related field.
• Previous experience working with students, young people, or within a wellbeing, pastoral, counselling, or student support environment.
• Excellent interpersonal, communication, and listening skills.
• Strong organisational and administrative skills with attention to detail.
• Ability to handle sensitive situations professionally, discreetly, and empathetically
• Ability to build strong relationships with students and staff from diverse backgrounds.
• Strong understanding of safeguarding, confidentiality, and student welfare principles.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Desirable

• Experience within a university or international education environment.
• Experience organising student engagement events or wellbeing campaigns.
• Mental Health First Aid or counselling-related training.
• Familiarity with student information systems and attendance monitoring platforms.
• Ability to speak Khmer and English.