• Warmly welcome customers with a smile when they arrive at the bank's counter and provide excellent service and consistent advice to customers as per our GSTP guidelines, either face-to-face or by phone. 
• Operate banking operations both cash and non-cash transactions in terms of system and documents.
• Ensure transactional processing is efficiently and accurately executed.
• Proactively determines customers' needs to actively cross-sell the bank's products and services.
• Be the consultant of digital products and digital solutions for any concern from customers.
• Proactively identifies and addresses areas of customer dissatisfaction, following up and resolving any customer's complaints. 
• Consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences.
• Work as a team with other staff to provide excellent customer service to customers.
• Ensure strictly adhere to the bank's rules, regulations, policies, procedures, manual working guidelines, and instructions.
• Onboarding of new potential customers and the expansion of existing customers, both individual and corporate customers.
• Identify potential customers and understand their businesses to recommend appropriate products and services to customers.
• May perform duty as assigned by manager.
• Code of Conduct: Must strictly adhere to the bank's code of conduct, guidelines, and human resources policies and procedures to ensure the professionalism of the bank; take immediate action to stop and report to superiors, senior management, and internal control of any violations or misconducts.

• Hold Bachelor Degree or pursuing Second Year Semester 2 in English, Banking & Finance, Accounting, or equivalent.
• Must be fluent in English and Chinese.
• Pleasant and friendly personality.
• Past relevant working experience will be an advantage, but fresh from university are also welcome.
• Willing to work under pressure and over time.

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