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Position summary:

The purpose of this position is to be point of contact between our customers and the warehouse floor team. The candidate acts as first point of contact for the customer and resolves any problems or concerns with the receiving and storing, moving, and shipping of supplies, stock, and materials to and/or from the warehouse. The candidate will be responsible for the coordination with the trucking subcontractor to ensure timely delivery to the customer.

Key responsibilities:

Customer Service

• Provide and maintain good customer service and solve problems
• Ensure that customers are highly regarded and receive exceptional service during the shipping and receiving of products to and from the warehouse.
• Accountable to anticipate and defuse potential problems, which could include face-to-face, phone or email interactions with customers.

Coordination with warehouse floor operations

• Use the Warehouse Management System to track and monitor all inbound and outbound shipping requests to and from the warehouse
• Documenting the receipt of product or invoicing the release of product with focus on accuracy, efficiency, and time management.
• Strong reliance on inventory control, monitoring and co-ordination of inbound and outbound shipping requests. 

Coordination with trucking subcontractor

• Ensure that the bookings are made with the subcontractor for delivery orders
• Preparation for the relevant paperwork required from the customer and subcontractor as stated in the SOP
• Tracking of the delivery by the subcontractor and ensuring that they deliver in the timeline agreed in the contract
• Keep track of the subcontractor performance and KPI

Condition and Requirement:

• Minimum 1 year experience in warehousing operation / customer service position
• Finished bachelor’s degree
• Collaboration and influence
• Result orientation
• Personal excellence