1. Store Operations Assist the Store Manager in managing day-to-day store activities Ensure the store is clean, organized, and complies with company standards Monitor opening and closing procedures Ensure all operational processes follow company policies 2. Staff Supervision Supervise and support store employees during shifts Assign tasks and monitor staff performance Provide coaching, training, and guidance to team members Handle staff attendance, discipline, and scheduling (if required) 3. Customer Service Ensure high levels of customer satisfaction Address customer complaints professionally and quickly Support staff in handling difficult customer situations Promote a positive shopping experience 4. Sales & Performance Monitor daily sales and help achieve store targets Support promotional activities and in-store campaigns Analyze sales trends and suggest improvements Motivate staff to increase sales performance 5. Inventory Management Assist with stock control and inventory checks Monitor product availability and reduce stock shortages Ensure proper receiving, storage, and display of goods Prevent loss, damage, and shrinkage 6. Merchandising & Display Ensure products are displayed according to company guidelines Maintain attractive and organized shelves Support visual merchandising activities 7. Compliance & Safety Ensure compliance with company policies and safety regulations Monitor hygiene standards, especially for food products Report any operational or safety issues
1. Creative Design & Content Development Design marketing materials (posters, banners, flyers, POSM, packaging) Develop creative concepts aligned with brand guidelines Produce engaging visual content for campaigns and promotions 2. Multimedia Production Create and edit videos for marketing, social media, and advertising Handle photography and image editing for products and campaigns Produce motion graphics and animations when required 3. Brand Consistency Ensure all creative outputs follow company branding standards Maintain visual identity across all platforms (online & offline) Support brand-building initiatives through strong design 4. Digital Content Creation Develop content for social media (Facebook, Instagram, TikTok, etc.) Collaborate with marketing team for digital campaigns Optimize content for engagement and audience reach 5. Collaboration & Coordination Work closely with marketing, operations, and external agencies Understand campaign objectives and deliver creative solutions Provide creative support for store promotions and new store openings 6. Project Management Manage multiple design projects and meet deadlines Ensure timely delivery of creative materials Handle revisions and feedback efficiently 7. Trend Monitoring Stay updated on design trends, tools, and multimedia technologies Apply innovative ideas to improve content quality and engagement
1. Daily Operations Management Supervise day-to-day mall operations and ensure smooth functioning Monitor opening and closing procedures of the mall Ensure cleanliness, maintenance, and overall mall condition 2. Team Supervision Lead and coordinate operations staff (cleaning, security, maintenance teams) Assign tasks and monitor staff performance Provide guidance, training, and support to team members 3. Tenant Coordination Act as point of contact for tenants regarding operational issues Ensure tenants comply with mall rules and regulations Support tenant onboarding (fit-out, opening preparation) 4. Customer Experience Ensure a safe, clean, and enjoyable environment for shoppers Handle customer inquiries and complaints professionally Support crowd control and customer flow management 5. Facilities & Maintenance Monitor mall facilities, utilities, and equipment Coordinate with maintenance team for repairs and preventive maintenance Ensure all systems (lighting, AC, escalators, lifts) are functioning properly 6. Safety & Security Ensure compliance with safety procedures and emergency protocols Coordinate with security team to manage risks and incidents Assist in emergency response (fire drills, evacuation, etc.) 7. Event & Promotion Support Support mall events, promotions, and marketing activities Ensure smooth setup and execution of events Coordinate logistics with tenants and vendors 8. Reporting & Documentation Prepare daily and weekly operational reports Report incidents, maintenance issues, and tenant concerns Maintain proper documentation of operations activities
1. Sales Performance Achieve daily, weekly, and monthly sales targets Promote products and services to customers Upsell and cross-sell products to increase basket size Monitor sales trends and suggest improvements 2. Customer Service Provide excellent customer service and assist customers in product selection Respond to customer inquiries and resolve issues promptly Build positive relationships with customers Ensure a pleasant shopping experience 3. Product Knowledge Maintain strong knowledge of products, pricing, and promotions Update customers about new arrivals, offers, and discounts Ensure correct product information is communicated 4. Merchandising & Display Ensure shelves are well-stocked, clean, and properly arranged Follow merchandising standards and display guidelines Support promotional displays and in-store campaigns 5. Inventory Support Monitor stock levels and report shortages Assist with stock receiving, checking, and replenishment Help minimize stock loss, damage, or shrinkage 6. Store Operations Support Assist in daily store operations as required Follow opening and closing procedures Maintain cleanliness and organization of the store 7. Reporting Record sales transactions accurately using POS systems Provide feedback on customer demand and product performance Support supervisors with sales reports
1. Data Analysis & Reporting Collect and analyze sales, customer, and operational data from retail systems. Prepare daily, weekly, and monthly reports on: Sales performance Product category performance Store performance Identify trends, patterns, and anomalies in data. Support forecasting and demand planning using historical data. 2. Market Research Conduct market research to understand: Industry trends Competitor pricing, promotions, and positioning Consumer buying behavior Visit competitors’ stores and collect field data when required. Assist in customer surveys, focus groups, and feedback collection 3. Business Insights & Recommendations Translate data into actionable insights and recommendations. Support management in decision-making related to: Pricing strategies Product assortment Promotions and campaigns Identify growth opportunities and potential risks. 4. Dashboard & Data Management Maintain and update dashboards (Excel, Power BI, or similar tools). Ensure data accuracy, integrity, and consistency. Work with IT or system teams to improve data collection processes. E. Cross-functional Collaboration Work closely with teams such as: Sales & Operations Marketing Category Management Provide analytical support for campaigns, promotions, and new store openings.
1. Tenant Sales Performance Monitoring Track and analyze tenant sales data across all retail outlets Monitor performance against targets and KPIs Identify underperforming tenants and recommend improvement actions 2. Data Analysis & Reporting Prepare daily, weekly, and monthly sales reports Analyze trends, foot traffic, and customer behavior Provide insights and recommendations to management 3. Tenant Relationship Management Maintain strong relationships with tenants Conduct regular meetings to review business performance Provide support and advice to help tenants improve sales 4. Business Performance Improvement Develop strategies to enhance tenant business performance Collaborate with marketing and operations teams for campaigns Recommend promotional activities to increase tenant sales 5. Coordination & Collaboration Work closely with leasing, marketing, and mall operations teams Support tenant onboarding and store opening processes Ensure alignment between tenants and mall objectives 6. Compliance & Monitoring Ensure tenants comply with mall policies and reporting requirements Monitor sales reporting accuracy and submission timelines Address any operational or commercial issues 7. Market & Competitor Analysis Conduct market research and competitor benchmarking Identify industry trends and opportunities Suggest strategies to remain competitive
1. Tenant Sales Monitoring Track daily and monthly sales data from tenants Ensure timely and accurate submission of sales reports Monitor tenant performance against targets 2. Reporting & Data Analysis Prepare regular reports on tenant sales and performance Analyze sales trends and identify performance gaps Provide basic insights and recommendations for improvement 3. Tenant Coordination Communicate with tenants on reporting, performance, and operational matters Assist tenants with data submission and system usage Support in resolving minor tenant issues 4. Business Performance Support Assist in implementing strategies to improve tenant sales Support marketing campaigns and promotional activities Coordinate with internal teams to increase traffic and revenue 5. Compliance & Documentation Ensure tenants follow mall policies and reporting requirements Maintain accurate records of tenant data and reports Follow internal procedures and guidelines 6. Cross-Department Coordination Work with leasing, marketing, and operations teams Support tenant onboarding and store opening processes Assist in aligning tenant activities with mall objectives
1. Tenant Sales Monitoring Collect, track, and verify daily/monthly sales data from tenants Monitor tenant performance against targets and KPIs Identify performance gaps and highlight underperforming tenants 2. Data Analysis & Reporting Prepare regular reports (daily, weekly, monthly) on tenant performance Analyze sales trends, foot traffic, and customer behavior Provide insights and recommendations to improve business performance 3. Tenant Coordination Maintain regular communication with tenants on performance and reporting Support tenants with sales reporting systems and requirements Build positive relationships with tenants 4. Business Performance Support Assist in developing strategies to improve tenant sales Support marketing campaigns and promotional activities Coordinate with marketing and operations to boost mall traffic 5. Compliance & Monitoring Ensure tenants submit accurate and timely sales reports Monitor compliance with mall policies and operational standards Address minor operational or commercial issues 6. Cross-Functional Collaboration Work closely with leasing, marketing, and mall operations teams Support tenant onboarding and store opening preparation Ensure alignment between tenant activities and mall objectives 7. Market & Competitor Insights onitor competitor malls and retail trends Identify opportunities to improve tenant mix and performance Provide recommendations based on market insights
1. Promotion Planning Develop and plan promotional campaigns (discounts, bundles, seasonal offers) Align promotions with sales targets and business objectives Coordinate promotion calendars with relevant departments 2. Campaign Execution Implement promotional activities across stores and digital channels Ensure proper setup of in-store promotions (price tags, signage, displays) Monitor execution quality and consistency across locations 3. Sales Support Work closely with operations and merchandising teams to increase sales Support product launches and promotional events Ensure availability of promotional products during campaigns 4. Performance Monitoring Track and analyze promotion performance (sales, revenue, ROI) Evaluate effectiveness of promotions and suggest improvements Prepare reports on campaign results 5. Coordination & Communication Coordinate with suppliers, vendors, and internal teams Communicate promotion details clearly to store teams Ensure timely implementation of all activities 6. Customer Engagement Design promotions that attract customers and increase store traffic Support loyalty programs and customer campaigns Monitor customer feedback on promotions 7. Compliance & Control Ensure promotions follow company policies and pricing guidelines Verify accuracy of promotional pricing and materials Minimize errors in promotion execution