• Master Planer for the daily NEO staff schedule • Lead the coordination of Events or activities at NEO • Explains game operation or rules to staff, • Responds to patron complaints of machine malfunction • Informs customers of defective machines and returns tokens inserted by customers back to them • Calls or notifies the maintenance department or technician of the arcade machine and records time of machine malfunctions • Keeps records of the time and activities of customer and staff • Observes customers and keeps peace and order inside the facility or store • Mentor and support Assistant Supervisor in organizing NEO Staff • Daily checking game machine and other equipment • Organize general maintenance schedule and keep following up with technician team • Conduct weekly team-meeting • Participate in weekly and monthly meeting with Malls • Assist and participate in regular training with Malls • Deal with the technical team • Prepare all reports, daily, weekly, monthly and close shift reports • Work directly with account department and Senor Officer Merchandise in Inventory, stock control, ordering process etc.…. • Handle customer’s complaints and solve it • Daily Monitor staff attendance, leave record and report to Operations Manager • Providing a leadership support function to team and motivate staff • Training and peer monitoring new staffs • Be an example and active role model for all NEO staff • Act as a role model in providing exemplary customer service to walk-in customers, and community at large • Implement NEO’s rule and regulations • Provide training and update information to NEO staff • Promote NEO when interacting with visitor and groups
• Execute retail concepts and develop stacking plans for all shopping malls. • Support the Sales Manager to achieve division deadlines and objectives, collaborating with mall management to ensure optimum occupancy and desired tenant mix. • Lease available space based on assignment. • Identify, attract, and engage with potential tenants in line with the mall’s positioning strategy. • Build and maintain strong relationships with tenants and internal teams to resolve leasing and operational issues. • Ensure compliance with Chip Mong Retail’s policies, procedures, and regulations. • Perform other duties as assigned by the Leasing Manager.
1. Sales Performance & Target Achievement Supervise and drive daily, weekly, and monthly sales performance against assigned targets Monitor sales results, analyze performance gaps, and propose corrective actions Support implementation of sales strategies, promotions, and campaigns 2. Team Supervision & Leadership Supervise, coach, and motivate sales staff to achieve individual and team targets Assign daily duties and manage staff schedules effectively Monitor staff discipline, attendance, and performance Provide on‑the‑job training and mentoring to improve product knowledge and selling skills 3. Customer Service Excellence Ensure high levels of customer service and professional selling behavior Handle customer complaints and resolve issues in a timely and effective manner Build strong customer relationships and encourage repeat business 4. Store Operations Support Ensure proper merchandise display, pricing accuracy, and product availability Monitor stock levels, assist with inventory control, and report shortages or damages Ensure store cleanliness, layout, and visual merchandising standards are maintained 5. Reporting & Administration Prepare and submit daily sales reports, staff performance summaries, and other required reports Maintain proper documentation related to sales, promotions, and store operations Communicate sales updates and operational issues to management 6. Compliance & Policy Adherence Ensure compliance with company policies, procedures, and retail standards Enforce health, safety, and security guidelines within the store Support internal audits and loss prevention initiatives 7. Coordination & Other Duties Coordinate with other departments such as Inventory, Marketing, Finance, and HR Support new store openings, promotions, and special events Perform other duties as assigned by management.
Greet customers politely and provide a positive shopping experience Scan, price, and process customer purchases accurately Handle cash, credit/debit cards, and digital payment methods Issue receipts, refunds, exchanges, or store credits as needed Balance cash drawer at the beginning and end of each shift Maintain a clean and organized cashier counter area Answer customer questions about products, prices, and promotions Assist with stocking shelves and arranging merchandise when required Follow company policies, procedures, and security guidelines
Food Service & Delivery Pick up completed food orders from the kitchen and deliver them promptly to the correct tables or customers Ensure food presentation, temperature, and order accuracy before delivery Communicate effectively with kitchen and service staff regarding order status Customer Support Respond politely and professionally to customer requests or feedback Assist service staff when needed (e.g., refilling water, clearing tables) Ensure customers receive a positive dining experience
1. Administrative Support Prepare, manage, and maintain administrative documents, reports, contracts, and filing systems Handle incoming and outgoing correspondence related to mall operations Prepare monthly operational reports and meeting minutes 2. Mall Operations Coordination Coordinate daily operational activities with tenants, security, cleaning, and maintenance teams Support tenant onboarding, renewal, and offboarding administrative processes Monitor tenant compliance with mall rules, policies, and operating procedures 3. Tenant & Customer Support Act as a point of contact for tenants regarding operational issues and requests Assist in resolving tenant complaints or operational concerns Support customer service activities related to mall operations 4. Compliance & Monitoring Support inspections related to hygiene, safety, fire protection, and mall standards Record operational issues and follow up corrective actions with relevant departments Assist in enforcing mall operating hours and regulations 5. Coordination with Internal Departments Liaise with Finance, Leasing, Marketing, HR, and Engineering teams Support operational events, promotions, and mall activities
1. Mall Daily Operations Supervise daily opening, operating, and closing procedures of the mall Ensure cleanliness, lighting, air‑conditioning, restrooms, parking areas, and public spaces meet company standards Conduct routine patrols to monitor overall mall condition and operations Ensure all Standard Operating Procedures (SOPs) are followed 2. Team Leadership & Supervision Lead and supervise operational staff (cleaning, security coordination, customer service, technicians) Allocate daily tasks and work schedules to team members Monitor staff attendance, grooming, performance, and discipline Provide coaching, guidance, and on‑the‑job training to improve service quality 3. Tenant & Customer Support Act as the first point of contact for tenants regarding operational matters Coordinate tenant issues such as utilities, access, cleanliness, and common area usage Assist tenants during shop opening, promotions, and mall events Handle customer complaints and incidents professionally and escalate when required 4. Facilities & Maintenance Coordination Conduct regular inspections of mall facilities and report defects Coordinate minor maintenance works and follow up with Engineering teams Ensure timely resolution of maintenance issues affecting operations Maintain operational readiness of public equipment and utilities 5. Event & Promotional Support Support mall events, exhibitions, and promotional activities Coordinate set‑up and dismantling with tenants and vendors Ensure safe operations, cleanliness, and smooth customer flow during events 6. Reporting & Communication Prepare daily operational checklists and basic reports Report operational issues, risks, and improvements to management Communicate effectively with internal teams and mall stakeholders
1. Projection System Management • Operate and maintain digital cinema projectors and servers. • Ensure proper calibration and alignment for optimal picture and sound quality. • Schedule and manage content ingestion (movies, trailers, ads) into the projection system. 2. IT Infrastructure Support • Oversee cinema’s IT systems, including POS systems, ticketing software, and network connectivity. • Troubleshoot hardware and software issues promptly to minimize downtime. 3. Preventive Maintenance • Conduct routine checks on projection equipment and IT systems. • Coordinate with vendors for repairs and upgrades. 5. Compliance & Security • Ensure adherence to digital cinema security protocols (e.g., KDM management). • Maintain confidentiality of content and system access. 6. Reporting & Documentation • Keep logs of equipment status, incidents, and maintenance activities. • Report technical issues to management and suggest improvements.
1. HR Administration & Compliance - Maintain accurate employee records in HRIS and ensure data integrity. - Prepare and manage employment contracts, letters, and documentation. - Ensure compliance with labor laws, company policies, and regulatory requirements. 2. Payroll & Benefits Administration - Coordinate monthly payroll processing, including data validation and reporting. - Administer employee benefits programs and handle related queries. 3. HR Systems & Reporting - Manage HRIS updates and generate regular HR reports (headcount, turnover, etc.). - Support system enhancements and troubleshooting. 4. Employee Relations & Support - Respond to employee inquiries regarding HR policies and procedures. - Assist in handling disciplinary cases and grievance processes. 5. Process Improvement - Identify opportunities to streamline HR processes for efficiency.