Call Center Supervisor in Phnom Penh

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Call Center Supervisor

Call Center Supervisor

Saisons Brother Holding

ដាក់ពាក្យទីនេះ

Call Center Supervisor

(Call Center)

Saisons Brother Holding

Cambodia - Phnom Penh

Tuol Kouk | Phnom Penh

1 ប្រកាស

ថ្ងៃនេះ

ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Trading/Distribution/Import/Export

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

A Big Opportunity for ...

Call Center Operations
Supervise daily call center activities and ensure smooth operations.
Monitor inbound and outbound calls to maintain service quality.
Ensure customer inquiries and complaints are handled professionally and efficiently.
Manage call queues and service response times.
Team Supervision
Lead, coach, and motivate call center agents.
Conduct performance evaluations and provide regular feedback.
Monitor attendance, scheduling, and manpower planning.
Support recruitment and onboarding of new staff.
Customer Service Management
Ensure high customer satisfaction and service standards.
Handle escalated customer complaints and difficult cases.
Improve customer experience and service processes.
Performance Monitoring & Reporting
Monitor KPIs such as call handling time, customer satisfaction, and resolution rates.
Prepare daily, weekly, and monthly operational reports.
Analyze call center performance and recommend improvements.
Training & Development
Conduct coaching sessions and product/service training.
Identify skill gaps and training needs for team members.
Support continuous improvement initiatives.
Compliance & Administration
Ensure compliance with company policies and call center procedures.
Maintain accurate records and documentation.