Corporate Operations Support Specialist in Phnom Penh

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Corporate Operations Support Specialist

(Customer Service Assistant)

WING BANK (CAMBODIA ) PLC

Boeng Keng Kang | Phnom Penh

1 ប្រកាស

ដាក់ពាក្យទីនេះ

និមិត្តរូបក្រុមហ៊ុន ការងារពីក្រុមហ៊ុននេះ 136

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Corporate Operations Support Specialist

WING BANK (CAMBODIA ) PLC, Boeng Keng Kang | Phnom Penh

ដាក់ពាក្យទីនេះ

Corporate Operations Support Specialist

WING BANK (CAMBODIA ) PLC

ដាក់ពាក្យទីនេះ

Corporate Operations Support Specialist

(Customer Service Assistant)

WING BANK (CAMBODIA ) PLC

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 ប្រកាស

15 Jan 2026

ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

An Excellent Opportunity for ...

Answer customers’ inquiries through inbound calls or digital channels to address inquiries, resolve issues, and provide information about products, services, or company policies in the professional manner and ensuring high levels of satisfaction.
Resolve customer complaints by investigating issues, providing solutions, and following up to ensure customer satisfaction.
Educate customers on product features, services, or processes, and troubleshoot common issues
Identify, analyze, and troubleshoot customer issues related to products, services, billing, or technical concerns.
Escalate more complex issues to higher-level support or appropriate departments for resolution.
Maintain detailed notes of customer interactions, including concerns, actions taken, and resolutions in the company’s CRM or ticketing system.
Stay up-to-date with product offerings, services, company policies, and industry standards to provide accurate and relevant information.
Provide feedback to management on recurring issues or customer concerns to help improve products or services.
Build and maintain positive relationships with customers through professional and courteous communication.
Work closely with colleagues and other departments (e.g., technical support, billing, sales) to resolve customer issues effectively.

បើកទៅកាន់

Male/Female

លក្ខខណ្ឌការងារ

Bachelor’s degree in financial and banking, business management, or a related field is usually preferred.
Customer service skill: Ability to handle customer inquiries, problem solving, and self-motivation.
Expertise: Strong knowledge of call centers, complaint resolutions, case management, and customer relationship.
Problem-Solving Abilities: Ability to quickly diagnose and solve issues.
Communication Skills: Strong written and verbal communication skills to interact with both technical and non-technical employees.
Time Management: Ability to prioritize tasks and meet deadlines effectively.

អ្វីដែលយើងផ្ដល់

អត្ថប្រយោជន៍

Rewards for over performance

រំលេច