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Customer Service Executive
(Customer Relation Officer)
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A Big Opportunity for ...
1. Customer support•Answer customer questions (chat, email, phone)•Help with orders, payments, delivery issues•Provide product or service information2. Handle complaints & problems•Resolve customer complaints•Investigate issues (late delivery, wrong item, refund •problems)•Escalate complex cases when needed3. Customer relationship management•Build good relationships with customers•Maintain customer records (CRM systems)•Follow up to ensure satisfaction4. Process improvement•Analyze feedback and recurring issues•Suggest improvements to service processes•Help optimize customer experience
• Build good relationships with customers• Maintain customer records (CRM systems)• Follow up to ensure satisfaction
π Strong communication helps retain customers
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-Strong communication helps retain customers-Problem-solving ability-Patience and customer-first mindset-Basic computer/CRM skills-D6Ability to multitask and work under pressure
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