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Corporate Operations Support Manager

(Operation staff)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 ប្រកាស
Verified This job has been verified by the company as a real job vacancy. 6 ថ្ងៃមុន
អ្នកជ្រើសរើសត្រូវបានសកម្ម6 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
អ្នកជ្រើសរើសត្រូវបានសកម្ម6 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
ដាក់ពាក្យទីនេះ
និមិត្តរូបក្រុមហ៊ុន ការងារពីក្រុមហ៊ុននេះ 144
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Corporate Operations Support Manager

WING BANK (CAMBODIA ) PLC
Phnom Penh
ដាក់ពាក្យទីនេះ

Corporate Operations Support Manager

(Operation staff)

WING BANK (CAMBODIA ) PLC
អ្នកជ្រើសរើសត្រូវបានសកម្ម6 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
  1 ប្រកាស
6 ថ្ងៃមុន
Verified This job has been verified by the company as a real job vacancy.
អ្នកជ្រើសរើសត្រូវបានសកម្ម6 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

Project, Operations Management

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

An Exciting Opportunity for ...

  • Oversee the day-to-day operation of the corporate helpdesk, ensuring quick and efficient resolution of issues or complaints
  • Lead, train, and mentor a team of corporate helpdesk team
  • Assign tasks, monitor performance, and ensure goal setting and service-level agreements (SLAs) are met.
  • Monitor ticketing systems to ensure timely follow-up and resolution of issues.
  • Establish and maintain protocols for issue escalation and resolution.
  • Ensure that all customers receive high-quality service support.
  • Address and resolve complex or high-priority issues that frontline helpdesk staff cannot handle.
  • Measure customer satisfaction through surveys or feedback and work to improve service quality.
  • Identify areas for improvement in helpdesk operations, from ticket resolution time to customer service.
  • Implement new tools, processes, and technologies to improve efficiency and the end-user experience
  • Ensure continuous improvement in the corporate helpdesk team’s skill sets and capabilities.
  • Budgeting and Resource Management
  • Disaster Recovery and Contingency Planning to ensure smooth operations
  • Provide excellent and exceptional customer service to corporate client through phone, digital channels, face to face meetings
  • Other assigned tasks by line manager

បើកទៅកាន់

Male/Female

លក្ខខណ្ឌការងារ

  • Bachelor’s degree in financial and banking, business management, or a related field is usually preferred.
  • Minimum 7 years of experience in Customer Service, Contact Center or Relationship Manager support in banking industry or related field, with at least 3 years in a managerial or leadership position.
  • Leadership Skills: Ability to manage a team, resolve conflicts, and motivate staff.
  • Customer Service Expertise: Strong knowledge of call center, complaint resolutions, case management, and customer relationship.
  • Problem-Solving Abilities: Ability to quickly diagnose and solve issues.
  • Communication Skills: Strong written and verbal communication skills to interact with both technical and non-technical employees.
  • Time Management: Ability to prioritize tasks and meet deadlines effectively.
  • Project Management: Experience with managing projects related to corporate helpdesk service or Contact Center operations.

អ្វីដែលយើងផ្ដល់

អត្ថប្រយោជន៍

Rewards for over performance

រំលេច

  • ក្រុមហ៊ុនដ៏ល្អមួយ
  • ចូលជាមួយក្រុម
  • អ្នកអាចធ្វើឱ្យមានភាពខុសគ្នា

ឱកាសការងារ

  • ឱកាសសម្រាប់ការផ្សព្វផ្សាយ
  • លទ្ធភាពសម្រាប់ការបណ្តុះបណ្តាលការងារ
  • រៀនជំនាញ និងបច្ចេកទេសថ្មីៗ
ដាក់ពាក្យទីនេះ

ដាក់ពាក្យសម្រាប់ការងារនេះ

OR
ការងារបន្ថែមពីនិយោជកនេះ

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

Project, Operations Management

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការងារដែលស្រដៀងបន្ថែម

មើលការងារបន្ថែម

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