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Corporate Operations Support Manager

(Operation staff)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 ប្រកាស
Verified This job has been verified by the company as a real job vacancy. 3 ថ្ងៃមុន
អ្នកជ្រើសរើសត្រូវបានសកម្ម2 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
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Corporate Operations Support Manager

(Operation staff)

WING BANK (CAMBODIA ) PLC
អ្នកជ្រើសរើសត្រូវបានសកម្ម2 ថ្ងៃ កន្លងទៅ The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

Project, Operations Management

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

A Great Opportunity for ...

  • Oversee the day-to-day operation of the corporate helpdesk, ensuring quick and efficient resolution of issues or complaints
  • Lead, train, and mentor a team of corporate helpdesk team
  • Assign tasks, monitor performance, and ensure goal setting and service-level agreements (SLAs) are met.
  • Monitor ticketing systems to ensure timely follow-up and resolution of issues.
  • Establish and maintain protocols for issue escalation and resolution.
  • Ensure that all customers receive high-quality service support.
  • Address and resolve complex or high-priority issues that frontline helpdesk staff cannot handle.
  • Measure customer satisfaction through surveys or feedback and work to improve service quality.
  • Identify areas for improvement in helpdesk operations, from ticket resolution time to customer service.
  • Implement new tools, processes, and technologies to improve efficiency and the end-user experience
  • Ensure continuous improvement in the corporate helpdesk team’s skill sets and capabilities.
  • Budgeting and Resource Management
  • Disaster Recovery and Contingency Planning to ensure smooth operations
  • Provide excellent and exceptional customer service to corporate client through phone, digital channels, face to face meetings
  • Other assigned tasks by line manager

បើកទៅកាន់

Male/Female

លក្ខខណ្ឌការងារ

  • Bachelor’s degree in financial and banking, business management, or a related field is usually preferred.
  • Minimum 7 years of experience in Customer Service, Contact Center or Relationship Manager support in banking industry or related field, with at least 3 years in a managerial or leadership position.
  • Leadership Skills: Ability to manage a team, resolve conflicts, and motivate staff.
  • Customer Service Expertise: Strong knowledge of call center, complaint resolutions, case management, and customer relationship.
  • Problem-Solving Abilities: Ability to quickly diagnose and solve issues.
  • Communication Skills: Strong written and verbal communication skills to interact with both technical and non-technical employees.
  • Time Management: Ability to prioritize tasks and meet deadlines effectively.
  • Project Management: Experience with managing projects related to corporate helpdesk service or Contact Center operations.

អ្វីដែលយើងផ្ដល់

អត្ថប្រយោជន៍

Rewards for over performance

រំលេច

  • ក្រុមហ៊ុនដ៏ល្អមួយ
  • ចូលជាមួយក្រុម
  • អ្នកអាចធ្វើឱ្យមានភាពខុសគ្នា

ឱកាសការងារ

  • ឱកាសសម្រាប់ការផ្សព្វផ្សាយ
  • លទ្ធភាពសម្រាប់ការបណ្តុះបណ្តាលការងារ
  • រៀនជំនាញ និងបច្ចេកទេសថ្មីៗ

ដាក់ពាក្យសម្រាប់ការងារនេះ

OR

កម្រិតបទពិសោធន៍

Experienced Non-Manager

មុខងារការងារ

Project, Operations Management

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

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