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Call Center Supervisor ( Chinese Speaking )

(Call Center)

yes seatel
Chamkar Mon | Phnom Penh
  1 Bài đăng
Verified This job has been verified by the company as a real job vacancy. 09 Oct 2025
Nhà tuyển dụng đang hoạt động1 ngày trước The recruiter at this company was last active reviewing applications.
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Call Center Supervisor ( Chinese Speaking )
yes seatel, Chamkar Mon | Phnom Penh

Call Center Supervisor ( Chinese Speaking )

yes seatel

Call Center Supervisor ( Chinese Speaking )

(Call Center)

yes seatel
Nhà tuyển dụng đang hoạt động1 ngày trước The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Telecommunications

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

An Excellent Opportunity for ...

  • Lead, train, and motivate customer service representatives to deliver excellent service;
  • Evaluate agent performance against established goals and Key Performance Indicators (KPIs);
  • Provide ongoing coaching and feedback to agents, helping them develop necessary skills;
  • Address and resolve escalated customer issues or complaints that representatives cannot handle;
  • Manage daily team operations, including scheduling, call volume, and staffing requirements;
  • Ensure the quality of service provided by the team meets company standards;  
  • Keep agents updated on product knowledge and new processes or initiatives;
  • Assist in the hiring process for new customer service representatives. 

Mở Đi

Male/Female

Yêu cầu công việc

  • Bachelor in management, business administrative.
  • 4 years’ experience in customer service.
  • Ability to inspire and guide a team to perform at their best. 
  • Excellent verbal and written in Chinese.  
  • Strong understanding of customer service principles and experience in the field. 
  • Effective negotiation and problem-solving skills to handle complex issues. 
  • Familiarity with call center software, telephone equipment, and data analysis tools. 
  • Strong organizational abilities and attention to detail. 
  • A dependable and results-oriented approach to work. 

Những gì chúng tôi có thể cung cấp

Phúc lợi

- Rewards for over performance.

Làm nổi bật

-Join an experienced team

Cơ hội nghề nghiệp

-Learn new Skills on the job

Nộp đơn công việc này

OR

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Telecommunications

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

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