Call Center Supervisor in Phnom Penh

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Call Center Supervisor

(Call Center)

Saisons Brother Holding

Tuol Kouk | Phnom Penh

1 Bài đăng

Nộp đơn ở đây

Hồ sơ công ty Công việc từ công ty này 25

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Call Center Supervisor

Saisons Brother Holding, Tuol Kouk | Phnom Penh

Nộp đơn ở đây

Call Center Supervisor

Saisons Brother Holding

Nộp đơn ở đây

Call Center Supervisor

(Call Center)

Saisons Brother Holding

Cambodia - Phnom Penh

Tuol Kouk | Phnom Penh

1 Bài đăng

Hôm nay

Nộp đơn ở đây

Mức độ kinh nghiệm

Experienced Non-Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Trading/Distribution/Import/Export

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

A Fantastic Opportunity for ...

Call Center Operations
Supervise daily call center activities and ensure smooth operations.
Monitor inbound and outbound calls to maintain service quality.
Ensure customer inquiries and complaints are handled professionally and efficiently.
Manage call queues and service response times.
Team Supervision
Lead, coach, and motivate call center agents.
Conduct performance evaluations and provide regular feedback.
Monitor attendance, scheduling, and manpower planning.
Support recruitment and onboarding of new staff.
Customer Service Management
Ensure high customer satisfaction and service standards.
Handle escalated customer complaints and difficult cases.
Improve customer experience and service processes.
Performance Monitoring & Reporting
Monitor KPIs such as call handling time, customer satisfaction, and resolution rates.
Prepare daily, weekly, and monthly operational reports.
Analyze call center performance and recommend improvements.
Training & Development
Conduct coaching sessions and product/service training.
Identify skill gaps and training needs for team members.
Support continuous improvement initiatives.
Compliance & Administration
Ensure compliance with company policies and call center procedures.
Maintain accurate records and documentation.