Tiếng Việt
Officer, Customer Resolution Centre (Night Shift)
(Call Center)
Mức độ kinh nghiệm
Chức năng công việc
Ngành nghề
Trình độ học vấn tối thiểu
Loại công việc
Mô tả công việc
An Excellent Opportunity for ...
Job SummaryJoin Vattanac Bank as a Customer Resolution Centre Officer in Phnom Penh. You will handle customer inquiries, resolve issues efficiently, and deliver a professional banking experience that supports trust, service quality, and customer satisfaction.Key Responsibilities● Handle inbound customer calls and service requests with professionalism and care.● Resolve customer issues accurately, escalating complex cases when needed.● Provide clear product and service information in line with bank policies.● Record and update customer interactions in the system with accuracy.● Follow up on unresolved cases to ensure timely closure and customer satisfaction.● Maintain confidentiality and uphold service quality standards at all times.
Mở Đi
Yêu cầu công việc
● Bachelor’s degree in Business, Banking, Finance, or a related field.● 0–2 years of experience in customer service, call center, or banking support.● Strong communication skills in Khmer, English, and /or Chinese is a plus.● Good problem-solving skills with a customer-focused mindset.● Able to work under pressure and manage multiple customer requests.● Proficient in Microsoft Office and comfortable using banking systems.● High attention to detail, integrity, and professionalism.● Be able to work night shift.
Những gì chúng tôi có thể cung cấp
Phúc lợi
Làm nổi bật
Cơ hội nghề nghiệp
Nộp đơn công việc này
Can you work night shift?
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