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Tech for Kids Academy (TKA) is a mission-driven EdTech organization dedicated to empowering children and youth with future-ready skills in technology, AI, and innovation.

We are seeking a highly organized, detail-oriented, and proactive Customer Experience & Partnership Officer. In this dynamic role, you will be the welcoming face and voice of TKA, ensuring our students, parents, and partners receive exceptional support. Beyond customer care and program administration, you will also dedicate 20% of your time to supporting Business Development initiatives—helping us grow our impact, track new leads, and assist in building exciting new partnerships.

Key Responsibilities

1. Customer Communication & Support
   • Serve as the welcoming first point of contact for students, parents, and partners engaging with TKA.
   • Promptly and professionally handle inquiries via phone, email, Telegram, and social media channels.
   • Provide clear and accurate information regarding TKA’s programs, events, and competitions.
   • Gather customer feedback and share valuable insights with the team to continuously improve our service quality.
2. Administration & Operations
   • Assist with documentation and professional correspondence for school and corporate partners.
   • Maintain accurate and up-to-date student lists, receipts, payments, and partnership records.
   • Prepare    weekly   or    monthly   updates    on    enrollment numbers, program participation, and revenue.
   • Perform other administrative tasks as assigned by your direct supervisor in the Business Development Office.

3. Business Development Support

• Assist the Business Development Lead in researching and identifying prospective schools, corporate partners, and sponsors.
• Proactively promote and cross-sell TKA’s weekend classes and enrichment programs to prospective and current parents.
• Support the drafting and preparation of partnership proposals, pitch decks, and presentations.
• Help manage the B2B and B2C sales pipeline, ensuring all potential leads receive timely and effective follow-ups.

• Bachelor’s in Business, Ed, or Comms.

• Bilingual in Khmer and English.

• Preferred experience in customer service, enrollment, or sales.

• Organized and professional in high-volume parent interactions.

• Tech-savvy (Google Workspace & MS Office).

• Independent worker with strong team coordination skills.