Tiếng Việt
Customer Service Executive
(Customer Relation Officer)
Mức độ kinh nghiệm
Chức năng công việc
Ngành nghề
Trình độ học vấn tối thiểu
Loại công việc
Mô tả công việc
A Great Opportunity for ...
1. Customer support•Answer customer questions (chat, email, phone)•Help with orders, payments, delivery issues•Provide product or service information2. Handle complaints & problems•Resolve customer complaints•Investigate issues (late delivery, wrong item, refund •problems)•Escalate complex cases when needed3. Customer relationship management•Build good relationships with customers•Maintain customer records (CRM systems)•Follow up to ensure satisfaction4. Process improvement•Analyze feedback and recurring issues•Suggest improvements to service processes•Help optimize customer experience
• Build good relationships with customers• Maintain customer records (CRM systems)• Follow up to ensure satisfaction
👉 Strong communication helps retain customers
Mở Đi
Yêu cầu công việc
-Strong communication helps retain customers-Problem-solving ability-Patience and customer-first mindset-Basic computer/CRM skills-D6Ability to multitask and work under pressure
Những gì chúng tôi có thể cung cấp
Phúc lợi
Làm nổi bật
Cơ hội nghề nghiệp
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