Customer Service Manager

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Doun Penh | Phnom Penh

1 Bài đăng

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Customer Service Manager

Customer Service Manager

yes seatel

Nộp đơn ở đây

Customer Service Manager

yes seatel

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 Bài đăng

22 Dec 2025

Nộp đơn ở đây

Mức độ kinh nghiệm

Manager

Chức năng công việc

Customer Service, Support

Ngành nghề

Telecommunications

Trình độ học vấn tối thiểu

Bachelor Degree

Loại công việc

Full Time

Mô tả công việc

An Exciting Opportunity for ...

Developing and implementing customer service policies and procedures;
Monitoring customer satisfaction and handling escalations;
Analyzing customer feedback and improving support strategies;
Oversee daily customer service operations and team performance;
Train, mentor, and develop customer support representatives.
Handle customer escalations and complex service issues.
Monitor KPIs such as response time, resolution rate, and customer satisfaction scores;
Analyze customer feedback to identify service improvement opportunities;
Collaborate with sales, marketing, and product teams to improve customer experience;
Manage customer support tools and CRM software;
Ensure compliance with company policies and industry regulations;
Maintain an up-to-date knowledge of company products, services, and policies;
Stay updated on customer service trends and technologies;
Prepare regular reports on customer service metrics and team performance;
Perform other works assigned by management.

Mở Đi

Mới tốt nghiệp

Male/Female

Yêu cầu công việc

Bachelor or Master Degree in Business Administration, Public Relation or related fields.
At least 7 years proven working experience as a Customer Service Manager, Retail Manager or related.
Proficiency in English and Chinese is a plus.
Experience in providing customer service support.
Excellent knowledge of management methods and techniques.
Working knowledge of customer service software, databases and tools.
Experience in analyzing customer data and implementing service improvements.
Ability to handle high-pressure situations and escalations.
Strong client-facing and communication skills.