• Welcome and guide patients and families during inpatient admission.
• Verify and record patient information accurately in the hospital system.
• Ensure completion of admission forms, consent forms, and insurance/payment arrangements.
• Serve as the primary contact for admitted patients and their families regarding non-medical inquiries.
• Support patients in room allocation, facility requests, and service needs.
• Coordinate with nursing, medical, billing, housekeeping, and other departments to resolve patient needs.
• Handle patient or family concerns promptly and escalate unresolved issues to the supervisor.
• Support hospital initiatives to improve patient satisfaction in IPD.

• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field.
• Training in hospital administration, customer service, or emergency services is an advantage.
• Minimum 1–2 years of experience in hospital admissions, inpatient services, or customer service (healthcare preferred).
• Strong organizational skills and attention to detail. 
• Knowledge of inpatient admission and discharge processes.
• Strong communication and interpersonal skills, with ability to comfort patients in stressful situations.

Working conditions:

• Working days: 5 days per week.
• Working hours: 8.00 – 18.00 (include 1-hour lunch break).
• Days off, holiday: 2 days off per week (rotation).
• Salary: Based on our policy/ Based on your performance
• Pay change: Twice a year (January and July).