Deliver exceptional customer service by promptly and professionally addressing inquiries and resolving complaints with a focus on achieving positive outcomes. Possess a deep understanding of Cellcard products and services to effectively educate customers on available offerings and promotions, tailoring recommendations to specific customer needs. Contribute to achieving sales goals by strategically promoting and recommending Cellcard products and services. Process and activate new Cellcard SIM cards efficiently and accurately, ensuring a seamless customer onboarding experience. Demonstrate a commitment to continuous learning by readily adapting to new technologies and processes.
Lead UX and UI design efforts across major digital initiatives, including app, web, and self-service platforms. Conduct user research, define personas, and map user journeys to inform design decisions. Create wireframes, prototypes, and high-fidelity UI mockups that reflect a deep understanding of user needs and platform goals. Maintain and evolve design systems and component libraries for scalable, consistent experiences. Collaborate closely with PM leads and development teams to ensure timely and high-quality product delivery. Lead and mentor junior designers by providing regular feedback, design direction, and professional development support, fostering a collaborative and high-performing design team. Act as a communication bridge between Digital Product Leadership and the design team members, aligning design work with strategic goals.
Lead ideation, development, and lifecycle management of enterprise business solutions. Work closely with Sales and Presales teams to identify market gaps, customer needs, and potential new products or solutions. Evaluate new product opportunities, assess feasibility, and determine alignment with EZECOM’s strategic direction. Develop comprehensive Business Cases and Financial Projections to secure product and/or investment approval from the Product Committee. Accountable for developing Business Concept Document (BCD) and Commercial Summary (CSES) covering product offering, packaging, pricing, and commercialization plan. Drive vendor sourcing, evaluation, and partnership management to ensure best-in-class solutions. Cross department collaboration with IT, Technology, Finance, Legal and Regulatory, PMO and related department to validate feasibility and compliance. Liaise with Sales Operations on SLA and SOPs and to establish the complete Product and Customer Journey. Serve as the Product Owner, working closely with the PMO, Technology, and System Development teams to oversee the development pipeline and ensure timely delivery. Ensure that the Business Analyst (BA) generates a high-quality Product Development Document (PDD) that accurately reflects all requirements. Own pricing, promotion, and bundling strategies, working with Product Marketing to design innovative offers that drive growth, reduce churn, and enhance cross-sell opportunities. Work closely with Sales and Pre-Sales teams to capture and analyze direct market needs and product gaps, identifying new, high-demand solutions to integrate into Ezecom's portfolio. Drive exceptional creativity and initiative in designing profit-oriented, value-added bundling and promotional plans for complex solutions to maximize customer lifetime value (churn management) and acquisition. Propose, validate, and execute pricing and promotional strategies in collaboration with Product Marketing, ensuring attractive offers that sustain long-term company profitability. Exercise informed decision-making to develop market strategies that ensure competitive advantage and long-term company benefit. Team and Vendor Management Maintain strong vendor relationships and manage product roadmap evolution. Manage strategic vendor and ecosystem partner relationships critical for delivering integrated solutions. Lead, mentor, and guide Product development Specialists to foster innovation and accountability within the team. Ensure product and revenue targets are aligned with Departmental and Organizational Objectives. Monitor post-launch performance, identify enhancement opportunities, and ensure competitive positioning.
Service Delivery Lead and oversee the on-time, high-quality delivery of enterprise ICT projects (Connectivity, Cybersecurity, Cloud, and other ICT services). Develop and standardize project management frameworks for enterprise solution delivery. Partner with internal teams to enable smooth execution of enterprise solution deployments. Customer Success Own the post-sales lifecycle for enterprise accounts, ensuring adoption, retention, and satisfaction. Conduct Quarterly Business Reviews (QBRs) with enterprise clients to track progress and reinforce delivered value. Create, implement and maintain customer onboarding, engagement, and churn-reduction playbooks. Identify opportunities for upselling and cross-selling ICT solutions Collaborate closely with enterprise sales for smooth handoffs and joint client engagement. Leadership Manage and mentor Service Delivery & Customer Success team members Define KPIs to monitor delivery performance, customer health scores, and engagement outcomes. Build and champion a customer-first culture within the enterprise business unit.
Lead, develop, revamp and operating the new enterprise products Plan, manage and propose solutions through consultation with stakeholder Identity relevant solution vendor and build comprehensive products proposition Evaluate and prioritizing requirements from the enterprise customer in partnership with the business Work with program Management, Engineering, IT, Sales and other related team to ensure the solution is available on time and to quality Manage vendor relationships, costs, licensing and related activities Play active role from product solution to implementation, lead the product lunch Handle on enterprise sales business performance, business development and other management report Performs other tasks as assigned by management
Drive Corporate Sales Growth: Secure new enterprise clients and expand existing accounts, exceeding sales quotas. Uncover Hidden Opportunities: Proactively identify and prospect for high-value enterprise accounts, implementing proven strategies to win new business. Champion Customer Success: Build strong relationships with key decision-makers, ensuring their needs are met and exceeding expectations. Maintain a Robust Pipeline: Track and update the customer pipeline consistently, qualifying leads and nurturing them through the sales cycle. Ensure Accuracy and Efficiency: Document sales activities and client information meticulously, maintaining a well-organized system. Deliver Exceptional Service: Provide prompt, professional support to customers, addressing their requests efficiently.
Lead on execution of new and enhance of Mobile App or digital platforms. Be able to manage project from start to end, collaborate closely with UX/UI and stakeholders to deliver on strict timeline. Coordinates with all stakeholders to assure all sprint planning and app/platform features are delivered on time. Manage backlog, sprint planning, stakeholder alignment and product configuration. Manages all new and existing features of the App/Web or digital platform. Creates ideas and activities to improve UI /UX and customer journey on digital platforms. Gather requirements from business owner and convert to features. Monitor, measure, analyze on app performance to identify opportunities to improve customer experiences, increase conversion, and optimize efficiencies. Performs other tasks as assigned by management.
Achieve and exceed annual sales revenue targets through strategic lead generation and conversion. Identify, develop, and pursue new business opportunities within existing and prospective enterprise accounts. Build, manage, and nurture long-term relationships with key decision-makers in corporate clients. Conduct regular business reviews with strategic accounts to ensure customer satisfaction and retention. Lead and deliver impactful sales presentations, product demonstrations, and solution proposals to clients. Drive market penetration by ensuring proper account coverage across assigned territories/sectors. Negotiate pricing, service terms, and contract agreements in alignment with company objectives. Collaborate with internal teams (product, marketing, operations, and HQ support) to deliver seamless solutions. Provide ongoing after-sales support, ensuring timely resolution of issues and continuous process improvements. Monitor market trends, competitor activities, and customer insights to recommend growth strategies.
Lead and execute a nationwide recruitment strategy to hire over 3,000 Sales Advisors – FTTH (SA-F) across 25 provinces and Phnom Penh. Monitor and drive Sales Advisor productivity to maintain a minimum performance rate of 5.0 connections per active SA-F . Collaborate with Central and Regional Managers to implement efficient local recruitment, onboarding, and activation programs. Conduct regular field visits to coach recruitment teams and support SA-F integration across provinces. Prepare and present weekly and monthly recruitment progress and performance reports to senior management. Align recruitment plans with HR, Sales Operations, and Regional Leadership to meet business goals and manpower plans. Ensure compliance with company policies, procedures, and ethical standards in all recruitment activities. Develop and manage recruitment tools, systems, and databases for nationwide hiring efficiency. Oversee uniform stock and Sales Advisor ID card management for onboarding and offboarding. Coach and mentor regional recruitment focal points to strengthen capability, retention, and performance. Performs other tasks as assigned by management.