中文
Client Service Manager
(Customer Service Manager )
经验水平
工作职能
就业行业
最低教育水平
工作类型
职位描述
A Good Opportunity for ..
• Own key client relationships and act as their main point of contact
• Resolve complaints and problems quickly, with solutions that actually hold up
• Build and refine client service processes and standards as we grow
• Lead, mentor, and coach a team of account executives
• Track client satisfaction and report results to leadership
• Onboard new clients and keep the team aligned on service standards
• Work closely with strategy, creative, and production to keep everyone on the same page
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职位要求
• Bachelor's degree in Business, Marketing, Communications, or a related field
• 3–5 years in client service or account management, ideally at an agency
• A track record of managing key accounts and keeping clients genuinely satisfied
• Experience leading or mentoring a team
• Strong communicator, well organized, and steady under pressure
• Familiar with CRM tools, reporting dashboards, and MS Office/Google Workspace
• A good read on marketing, events, and customer engagement tactics
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