A Fantastic Opportunity for ...
Reservations Manager (Pre-opening)
Position Information
Job Title
Reservations Manager (Pre-opening)
Department
Revenue & Reservations
Reports To
Revenue Manager
Location
Pan Pacific Phnom Penh
Employment Type
Full-Time
About Pan Pacific Phnom Penh
Pan Pacific Phnom Penh marks Pan Pacific Hotels Group's first luxury hotel in Cambodia. Located on prestigious Norodom Boulevard, the 227-key hotel offers refined hospitality with exceptional dining venues, Club Lounge, Spa, Fitness Centre, outdoor swimming pool and premium event facilities.
As part of our pre-opening team, you will play a key role in bringing our vision to life and delivering memorable guest experiences from day one.
Position Summary
The Reservations Manager will work closely with the Revenue Manager to establish and manage the hotel's pre-opening reservations operation. The role is responsible for reservations systems, rate and inventory accuracy, service standards, team readiness and booking conversion across all channels. The position will ensure that every reservation is processed efficiently and that accurate information is maintained to support revenue optimisation and a seamless guest journey.
Key Responsibilities
- Lead the pre-opening setup and testing of the PMS, central reservation system, channel manager and GDS, including accurate loading of room types, rates, packages and restrictions.
- Establish reservations SOPs, call and email standards, booking procedures, payment controls, cancellation policies and service recovery guidelines.
- Manage daily reservations, amendments, cancellations, deposits, rooming lists, group blocks and special requests with a high level of accuracy.
- Recruit, train and supervise the Reservations team, ensuring product knowledge, system proficiency, service quality and operational readiness.
- Drive booking conversion, upselling and cross-selling while monitoring response times, call quality, abandonment and other reservations performance measures.
- Work closely with Revenue, Sales, Front Office and Finance to manage inventory, forecasts, overbooking, credit arrangements and guest requirements.
- Prepare reservations reports and maintain guest data, documentation and payment information in accordance with brand standards and data-protection requirements.