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Corporate Operations Support Specialist

(Customer Service Assistant)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 帖子
Verified This job has been verified by the company as a real job vacancy. 3 天前
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
在此申请
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Corporate Operations Support Specialist

WING BANK (CAMBODIA ) PLC
Phnom Penh
在此申请

Corporate Operations Support Specialist

(Customer Service Assistant)

WING BANK (CAMBODIA ) PLC
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
  1 帖子
3 天前
Verified This job has been verified by the company as a real job vacancy.
招聘人员活跃2 天 前 The recruiter at this company was last active reviewing applications.
在此申请

经验水平

Experienced Non-Manager

工作职能

Customer Service, Support

就业行业

Banking/ Insurance/ Microfinance

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

A Good Opportunity for ..

  • Answer customers’ inquiries through inbound calls or digital channels to address inquiries, resolve issues, and provide information about products, services, or company policies in the professional manner and ensuring high levels of satisfaction.
  • Resolve customer complaints by investigating issues, providing solutions, and following up to ensure customer satisfaction.
  • Educate customers on product features, services, or processes, and troubleshoot common issues
  • Identify, analyze, and troubleshoot customer issues related to products, services, billing, or technical concerns.
  • Escalate more complex issues to higher-level support or appropriate departments for resolution.
  • Maintain detailed notes of customer interactions, including concerns, actions taken, and resolutions in the company’s CRM or ticketing system.
  • Stay up-to-date with product offerings, services, company policies, and industry standards to provide accurate and relevant information.
  • Provide feedback to management on recurring issues or customer concerns to help improve products or services.
  • Build and maintain positive relationships with customers through professional and courteous communication.
  • Work closely with colleagues and other departments (e.g., technical support, billing, sales) to resolve customer issues effectively.

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Male/Female

职位要求

  • Bachelor’s degree in financial and banking, business management, or a related field is usually preferred.
  • Customer service skill: Ability to handle customer inquiries, problem solving, and self-motivation.
  • Expertise: Strong knowledge of call centers, complaint resolutions, case management, and customer relationship.
  • Problem-Solving Abilities: Ability to quickly diagnose and solve issues.
  • Communication Skills: Strong written and verbal communication skills to interact with both technical and non-technical employees.
  • Time Management: Ability to prioritize tasks and meet deadlines effectively.

我们能提供什么

好处

Rewards for over performance

亮点

  • 优秀的公司
  • 加入团队
  • 您可以有所作为

工作机会

  • 机会晋升
  • 职业培训机会
  • 学习新技能和技巧
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来自该雇主的更多职位

经验水平

Experienced Non-Manager

工作职能

Customer Service, Support

就业行业

Banking/ Insurance/ Microfinance

最低教育水平

Bachelor Degree

工作类型

Full Time

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