- Gather and translate business requirements to technical documents in accordance with agreed templates; - Encode project requirements by converting workflow information into computer language; - Develop new customizations, reports and interfaces in the In-House System in conformance with development standards; - Take ownership and ensure high quality and timely delivery of multiple developments in accordance with related development plans; - Contribute in the preparation of user manuals, guides and other material to ensure supportability and reuse; - Analyze, prioritize and fix open issues assigned by supervisor to ensure timely resolution of issues affecting business applications; - Document systems, the internal methodology, processes and procedures, for software development adhering to ISO & SDLC standards; - Perform other task/duties relevant as required or assigned.
- Answer to customer enquiries via e-mail, telegram, & Facebook, website; - To assist customer & handle customer complains by providing friendliness & responsive customer service on the phone or e-mail to customers to make sure all complains and issues are solved properly; - To facilitate & support to bank, MFI and PSI all related to inter-bank transaction including payment, transfers, and withdrawals via platforms like ATM, Mobile Banking; - To collect feedback/suggestion from customer related to products policies and procedures or refer to appropriate team to respond in a timely to ensure customer satisfaction; - Outbound calls to customers who request through email, website and Mobile Banking; - To ensure all customer inquiry and call information is recorded and readily available for future use.
Assist in designing, enhancing, and launching new retail products and services; Support preparation of business cases, proposals, and product documentation; Conduct market research, customer surveys, and competitor benchmarking; Coordinate with internal teams for product testing, approval, and rollout; Track and analyze performance of existing products (portfolio, profitability, uptake); Prepare product reports, dashboards, and presentations for management; Provide recommendations for improvements in pricing, features, or processes; Support promotional campaigns and cross-selling initiatives; Ensure products comply with regulatory requirements and internal policies; Identify potential operational or compliance risks in product processes; Support product audits, inspections, and regulatory submissions; Good and close relationships with Amret staff in provinces and branches and with other external organizations as such as partners to ensure they are well cooperation on sales target; Collaborate and coordinate with diverse teams of marketing, business operations, sales, customer services and channel delivery team to deliver on targets.
Conduct preliminary audit analyses of MIS by identifying the risks per macro process to make sure risks are taken into consideration and identified and audit activities meet the scope and objectives; Execute the audit program for assigned MIS audit missions by selecting the right transactions and activities and other macro processes under support from manager or supervisor to ensure the audit mission is cost effective and the risks of internal control implementation and design are properly identified and confirmed; Perform IT audit testing to evaluate the quality of internal control implementation and design by relevant departments; Follow up, during the audit mission, previous audit recommendations to assess whether all recommendations have been actioned by the responsible auditees and to classify the status of each recommendation; Review audit working paper and evidence for assigned IT audit missions to ensure the completeness of audit findings and identification of root causes, implications and recommendations; Collect relevant and sufficient audit evidence on a specific macro process under the supervision of the supervisor in order to rate the quality of internal control for that process; Prepare draft audit report on the assigned missions and participate in presentation to heads of auditees in order to make sure they are well informed about detailed audit findings and recommendations; Prepare working paper with the findings (issues/results) relating to assigned tasks, root causes, implication and recommendations, and submit to team leader or supervisor to ensure the completeness of audit documentations; Ensure completeness of audit documentation of all audit missions and properly store in IA repository.
Establish the needs of users and monitor user access and security; Monitor performance and manage parameters in order to provide fast responses to front-end users; Install, manage and maintain various bank’s database platforms including MySQL, MongoDB, MSSQL, Oracle database, Weblogic, Redhat Jboss EAP and Linux operating system platform; Database issue diagnostic and checking; Conduct databases and Server Capacity planning; Written database documentation, including data standards, procedures and definitions for the data dictionary (metadata) Assist in developing, managing and testing back-up and recovery plans; Perform system failure analysis and recovery ensuring consistency and integrity of underlying data; Daily backup and restore databases; Conduct database security audits and reviews and take related corrective actions; Monitor database and network availabilities KPIs and report on exceptions while initiating corrective actions; Daily monitoring and healthy checking databases and LinuxOne Server System And AIX and Oracle Weblogic.
Business Analysis: - Work closely with stakeholders to gather and document business requirements; - Analyze current business processes and recommend improvements using ServiceNow and in-house tools; - Prepare user stories, workflows, and technical requirements documents; - Collaborate with development teams to ensure solutions meet user needs; - Lead or support Agile ceremonies such as backlog grooming and sprint reviews. Quality Assurance ; - Develop and maintain test plans and test cases for new features and bug fixes; - Perform system testing, regression testing, and coordinate UAT sessions; - Track and document defects, ensuring timely resolution by developers. System Support: - Serve as first/second-level support for ServiceNow and in-house systems, resolving user issues; - Troubleshoot integration and performance issues. Perform routine platform administration and user access control; - Monitor and optimize system health and performance; - Collaborate with vendors or internal developers for enhancement and maintenance work.
- Execute audit procedure to design and develop assigned IA data-mart (MS SQL Server) architectures (data-models, schema, databases, and tables), build and maintain assuaged Data Pipeline (ETL) and Data Quality with ensuring of comprehensive documentation; - Collaborate with audit teams to assess, identify and gather information and source of data from business process of relevant audit engagement to identify potential key risks and data – mainly leading to provide generic analytics activities at emerging risks; - Develop and deliver assigned standard and permanent application of Audit-Tools: PowerBI to enable IA to extract and analyze data supporting audit missions across internal audit division; - Collect, cleanse, and validate large volumes of data from various sources, ensuring data accuracy and integrity for developing audit-tools (PowerBI); - Assist manager to make skill assessment of auditors under supervision and provide on-the-job training and coaching to new and existing teamate to have full audit capacity and comply with audit procedures and audit data analytics.
Conduct preliminary audit analyses for macro-processes by identifying the risks per macro-process to ensure that significant compliance risks and management concerns are assessed, and audit activities are initiated to meet the risks, scope and objectives; Execute the compliance audit program of audit mission based on selected samples and transactions, clients, and other samples by macro process under support of Supervisor/Unit Manager in order to ensure internal control design and implementation are effectively assessed and that the audit objectives are met; Review relevant regulations, policies, procedures, and perform audit testing on key and complex compliance transactions, such as reports, analyses, and documents in order to evaluate the quality of internal control design and implementation by macro process; Prepare working papers during the execution of the compliance audit program to ensure proper documentation and sufficient appropriate evidence to make a proper appraisal of internal control integration and implementation; Assist supervisor in reviewing audit working papers and evidence prepared by compliance auditors under supervision of the assigned audit missions to ensure completeness of audit findings, root cause analyses, implications and recommendations; Prepare a briefing audit report under assigned processes to ensure completeness of audit findings, root cause analysis, implications and recommendations, and ensure clear understanding of detailed audit findings; Provide on-the-job training to new compliance auditors to comply with audit methodologies, procedures and programs.
Conducting penetration testing and source code review across mobile, web, and API platforms; Have strong understanding on application fundamental; Support the system owner to remediate the security issues that were found; Monitoring the vulnerability remediation actions and reporting the progressing status regularly; To identify the vulnerabilities in system timely; Minimize the found threats & vulnerabilities to maintain a strong security posture; Keeping testing methodologies up to date with the latest tools, exploits, and security trends.