Sr Officer, Customer Services (Chinese Speaking)

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Sr Officer, Customer Services (Chinese Speaking)

(Customer Relation Officer)

Amret MFI

Tuol Kouk | Phnom Penh

1 Post

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Sr Officer, Customer Services (Chinese Speaking)

Amret MFI, Tuol Kouk | Phnom Penh

Apply Here

Sr Officer, Customer Services (Chinese Speaking)

Amret MFI

Apply Here

Sr Officer, Customer Services (Chinese Speaking)

(Customer Relation Officer)

Amret MFI

Cambodia - Phnom Penh

Tuol Kouk | Phnom Penh

1 Post

Today

Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Greeting and serving for all walk-in clients at the branch who come to open new account, ask for performing any banking transactions or inquiring about any banking products and services in a professional manner;
Be a dedicated staff to serve for all Chinese speaking clients;
Occasionally accompany with Corporate Sales team to go and sell deposit products to Chinese speaking clients outside branch premise;
Refer non-credit customers to non-loans sales team following the target set;
Partially attend in selling promotion program which organizes by branch in order to promote Amret products;
Solving various clients' complaints to ensure that the relevant complaints are solved promptly and satisfied by customers;
Creating customer number, open saving/deposit accounts in the system to ensure all processes are timely and accurately performed;
Key-in data of all loan clients into the system in order to create loan application with other requirement and post loan repayment transactions to ensure the information is timely and accurately recorded;
Making report on customer service activities for DBMCS or BM to ensure are correctly and timely;
Executing client documents tidily and properly to ensure that all clients files are kept safe and easy to find following document filing policy and procedures;
Producing various reports for supervisor and related stakeholders to ensure its reliability and accuracy;
Managing stationary in the branch to support branch needs.

Open To

Male/Female

Job Requirements

At least 2 years of experiences in accounting with preferable 1 year experience in customer service;
Able to speak Chinese language is a must have requirement;
Bachelor of bachelor's degree of finance and banking, accounting, or related field;
Good verbal and written communication both Chinese and English;
Able to adapt with the flexible and Challenge working environment.

What we can offer

Benefits

Festival Bonus (Khmer New Year & Phchum Ben);
Individual and Collective Incentive;
Seniority Payment;
Additional allowances based on position,;
Ot

Highlights