• Supervise and coordinate the activities of warehouse staff (pickers, packers, forklift operators, etc.). • Ensure timely and accurate receipt, storage, and dispatch of goods. • Monitor inventory levels and conduct regular stock checks and audits. • Maintain cleanliness, organization, and safety of the warehouse. • Implement and enforce standard operating procedures (SOPs). • Train and develop team members to meet performance and safety standards. • Ensure all warehouse equipment is properly maintained and operational. • Coordinate with procurement, logistics, and other departments for smooth operations. • Manage warehouse documentation and reporting, including shipping/receiving logs, inventory records, and incident reports. • Identify areas for improvement in warehouse processes and suggest solutions.
Customer Service Provide attentive and courteous service to ensure customers have a positive experience. Assist customers with inquiries, product selection, and processing sales, returns, and gift vouchers. Inform customers about new stock, promotions, and product features. Handle customer complaints by escalating issues to management when necessary. Sales & Performance Utilize in-store devices to support sales activities. Collaborate with team members to achieve sales and Key Performance Indicator (KPI) targets. Upsell and cross-sell products to maximize sales opportunities. Store Operations Maintain clean and organized stock areas and staff facilities. Assist in receiving deliveries, replenishing stock levels, and ensuring products are correctly priced and displayed. Keep all displays up to date and ensure the shop floor is tidy and presentable.
Manage financial operations including accounts payable/receivable, payroll, and general ledger. Prepare monthly, quarterly, and annual financial reports and forecasts. Develop and monitor budgets and financial plans aligned with the company’s goals. Oversee billing systems, insurance claims processing, and ensure timely collections. Monitor cash flow and manage working capital to ensure smooth operations. Analyze financial data to identify trends and opportunities for cost savings or revenue growth. Ensure compliance with tax regulations and healthcare financial standards. Liaise with auditors, banks, insurance providers, and other financial institutions. Implement and maintain effective internal controls. Support the management team with financial insights for strategic planning.
Create high-quality, SEO-optimized content for product descriptions, category pages, blogs, social media, email newsletters, and other marketing materials. Develop and implement content strategies that align with the company’s retail goals and target audience. Conduct thorough research on retail trends, competitor activities, and customer preferences to ensure content relevance. Collaborate with the merchandising team to ensure product descriptions are accurate, compelling, and reflective of the brand’s voice. Write and edit content that highlights promotions, new arrivals, and seasonal campaigns. Ensure consistency in brand tone, style, and messaging across all content. Monitor and analyze content performance metrics to refine and improve content strategies. Stay updated with the latest retail and e-commerce trends to inform content creation and strategy. Proofread and edit content for clarity, grammar, and adherence to brand guidelines. Manage multiple content projects simultaneously while meeting deadlines.
Develop and implement online sales strategies to meet and exceed revenue targets. Manage day-to-day operations of e-commerce platforms (e.g., Amazon, Shopify, Flipkart, etc.). Optimize product listings including descriptions, pricing, images, and keywords to enhance visibility and conversion rates. Monitor online sales performance and generate weekly/monthly reports with actionable insights. Coordinate with marketing, logistics, and customer service teams to ensure smooth order fulfillment and customer satisfaction. Analyze market trends, competitor strategies, and customer behavior to identify growth opportunities. Plan and execute promotional campaigns and seasonal sales. Ensure compliance with platform policies and manage account health. Maintain inventory accuracy and coordinate restocking with the warehouse team.
Develop and manage relationships with wholesale clients, distributors, and key accounts. Identify and approach potential customers through cold calls, visits, and networking. Negotiate prices, terms, and delivery conditions within company guidelines. Prepare and deliver sales presentations, proposals, and product demonstrations. Monitor market trends, competitor activities, and customer needs. Follow up on sales inquiries and convert leads into orders. Ensure timely order processing, delivery, and after-sales support. Maintain accurate sales records and prepare periodic reports on sales performance. Collaborate with logistics, marketing, and finance teams to ensure smooth operations.