1. Procurement & Purchasing Handle purchasing of goods, materials, and services required for retail operations Prepare purchase orders and ensure timely processing Ensure procurement activities meet business requirements 2. Supplier Management Identify, evaluate, and select suppliers Build and maintain strong relationships with vendors Monitor supplier performance (quality, delivery, pricing) 3. Price Negotiation & Cost Control Negotiate pricing, terms, and conditions with suppliers Ensure competitive pricing and cost-saving opportunities Support cost control initiatives 4. Order & Delivery Management Track orders and ensure timely delivery of products Coordinate with suppliers and internal teams to resolve issues Ensure accuracy of orders and documentation 5. Inventory Coordination Work closely with warehouse and store teams to ensure stock availability Monitor stock levels and reorder products when necessary Support inventory planning and replenishment 6. Documentation & Compliance Maintain procurement records, contracts, and documentation Ensure compliance with company policies and procurement procedures Support audits and internal control processes 7. Reporting & Analysis Prepare procurement reports (spending, supplier performance, savings) Analyze purchasing data to improve efficiency Provide insights and recommendations to management 8. Cross-Functional Coordination Coordinate with finance, operations, and merchandising teams Support new store openings and expansion projects Ensure smooth procurement processes across departments
1. Tenant Sales Performance Monitoring Track and analyze tenant sales data across all retail outlets Monitor performance against targets and KPIs Identify underperforming tenants and recommend improvement actions 2. Data Analysis & Reporting Prepare daily, weekly, and monthly sales reports Analyze trends, foot traffic, and customer behavior Provide insights and recommendations to management 3. Tenant Relationship Management Maintain strong relationships with tenants Conduct regular meetings to review business performance Provide support and advice to help tenants improve sales 4. Business Performance Improvement Develop strategies to enhance tenant business performance Collaborate with marketing and operations teams for campaigns Recommend promotional activities to increase tenant sales 5. Coordination & Collaboration Work closely with leasing, marketing, and mall operations teams Support tenant onboarding and store opening processes Ensure alignment between tenants and mall objectives 6. Compliance & Monitoring Ensure tenants comply with mall policies and reporting requirements Monitor sales reporting accuracy and submission timelines Address any operational or commercial issues 7. Market & Competitor Analysis Conduct market research and competitor benchmarking Identify industry trends and opportunities Suggest strategies to remain competitive
1. Tenant Sales Monitoring Track daily and monthly sales data from tenants Ensure timely and accurate submission of sales reports Monitor tenant performance against targets 2. Reporting & Data Analysis Prepare regular reports on tenant sales and performance Analyze sales trends and identify performance gaps Provide basic insights and recommendations for improvement 3. Tenant Coordination Communicate with tenants on reporting, performance, and operational matters Assist tenants with data submission and system usage Support in resolving minor tenant issues 4. Business Performance Support Assist in implementing strategies to improve tenant sales Support marketing campaigns and promotional activities Coordinate with internal teams to increase traffic and revenue 5. Compliance & Documentation Ensure tenants follow mall policies and reporting requirements Maintain accurate records of tenant data and reports Follow internal procedures and guidelines 6. Cross-Department Coordination Work with leasing, marketing, and operations teams Support tenant onboarding and store opening processes Assist in aligning tenant activities with mall objectives
1. Tenant Sales Monitoring Collect, track, and verify daily/monthly sales data from tenants Monitor tenant performance against targets and KPIs Identify performance gaps and highlight underperforming tenants 2. Data Analysis & Reporting Prepare regular reports (daily, weekly, monthly) on tenant performance Analyze sales trends, foot traffic, and customer behavior Provide insights and recommendations to improve business performance 3. Tenant Coordination Maintain regular communication with tenants on performance and reporting Support tenants with sales reporting systems and requirements Build positive relationships with tenants 4. Business Performance Support Assist in developing strategies to improve tenant sales Support marketing campaigns and promotional activities Coordinate with marketing and operations to boost mall traffic 5. Compliance & Monitoring Ensure tenants submit accurate and timely sales reports Monitor compliance with mall policies and operational standards Address minor operational or commercial issues 6. Cross-Functional Collaboration Work closely with leasing, marketing, and mall operations teams Support tenant onboarding and store opening preparation Ensure alignment between tenant activities and mall objectives 7. Market & Competitor Insights onitor competitor malls and retail trends Identify opportunities to improve tenant mix and performance Provide recommendations based on market insights
1. Promotion Planning Develop and plan promotional campaigns (discounts, bundles, seasonal offers) Align promotions with sales targets and business objectives Coordinate promotion calendars with relevant departments 2. Campaign Execution Implement promotional activities across stores and digital channels Ensure proper setup of in-store promotions (price tags, signage, displays) Monitor execution quality and consistency across locations 3. Sales Support Work closely with operations and merchandising teams to increase sales Support product launches and promotional events Ensure availability of promotional products during campaigns 4. Performance Monitoring Track and analyze promotion performance (sales, revenue, ROI) Evaluate effectiveness of promotions and suggest improvements Prepare reports on campaign results 5. Coordination & Communication Coordinate with suppliers, vendors, and internal teams Communicate promotion details clearly to store teams Ensure timely implementation of all activities 6. Customer Engagement Design promotions that attract customers and increase store traffic Support loyalty programs and customer campaigns Monitor customer feedback on promotions 7. Compliance & Control Ensure promotions follow company policies and pricing guidelines Verify accuracy of promotional pricing and materials Minimize errors in promotion execution
1. Medication Dispensing Dispense prescribed and over-the-counter (OTC) medications accurately Verify prescriptions for accuracy and legality Ensure correct labeling and instructions for patients 2. Customer Consultation Provide advice on medication usage, dosage, and side effects Answer customer inquiries related to health products Recommend appropriate OTC products and healthcare solutions 3. Pharmacy Operations Support Assist in daily pharmacy operations within the store Ensure cleanliness and organization of the pharmacy area Support stock arrangement and proper product display 4. Inventory & Stock Management Monitor medication stock levels and expiry dates Ensure proper storage of pharmaceuticals according to regulations Assist in stock receiving and inventory checks 5. Compliance & Safety Ensure compliance with pharmacy regulations and company policies Maintain proper documentation of controlled drugs Follow safety procedures and healthcare standards 6. Customer Service Excellence Provide friendly and professional service to customers Ensure a high level of customer satisfaction Handle customer concerns related to medications or products 7. Collaboration Work with store staff, supervisors, and healthcare teams Support promotions of healthcare products and pharmacy services
• Manage shopping mall operations to ensure that all operation team and outsource services team work together to provide the best services to customers (Tenants & Shoppers) • Focus on asset management with its main objective to improve the value of the shopping mall. • Establishing work parameters (plans, budgets, targets and resource allocations) for reporting teams by managing the skill set of these teams and to ensure that they can achieve set objectives. • Communicate values, behaviors and practices expected of the workforce. • Communicate information in a clear and concise manner by using communication tools to foster communication within the business. • Ensure all policies, procedures and methodologies are adhered to, provide regular update on the status of activities to the Immediate Supervisor – trends, performance, business opportunities. • Provide support and work closely with other team members such as Marketing & Leasing Team, Facilities Management team, Finance Team • Work through issues until all outstanding matters are resolved. • Seek feedback and / or information on mall performance. • Assist direct reports to expediently resolve tenants’ issues. • Provide direction to Teams to ensure their actions are consistent with the overall direction of Company • Lead by example. Ensure consistency and integrity when managing internal and external relationships. • Coach staff to understand how the business operates and how opportunities may benefit the tenants and the Mall • Encourage teamwork by ensuring sharing of information. • Conduct performance appraisals for reporting team direct • Monthly meetings with tenants to determine ongoing needs and expectations. • Manage tenant relationships when conflict occurs and/or when tenants’ expectations are not met. • Seek customer and tenant feedback on the Mall’s performance and use feedback to improve mall performance. • Discuss key issues with immediate Supervisor and gain agreement to action. • Negotiate the delivery of individual mall strategy with Immediate Supervisor. • Resolve misunderstandings and demonstrate willingness to achieve “win-win” solutions – with staff, tenants, and shoppers alike. • Promote Team work spirit, between team member and cross department • Work with teams to ensure achievement of stated objectives. • Follow up with assigned team members to ensure all matters are resolved. • Comprehensive understanding of policies and key performance measures. • Ensure mall facilities are maintained at the required standards to provide for a safe and comfortable shopping experience. • Comprehensive knowledge of competitors, their activities and their potential impact on the business
• Administrative Support: Provide comprehensive administrative support to the Mall Operations Manager and the operations team. • Vendor Coordination: Communicate with service providers, contractors, and vendors to ensure timely delivery of services. Assist in the coordination of maintenance and repair tasks to keep mall facilities in top condition. • Tenant Relations: Serve as the primary point of contact for tenants regarding operational concerns. Assist with resolving issues and provide support for tenant-related inquiries to maintain a high level of tenant satisfaction. • Facilities Management: Assist in the scheduling and monitoring of regular maintenance tasks, safety inspections, and facility checks. Ensure all areas of the mall are operating smoothly and are well maintained. • Reports and Documentation: Prepare and maintain regular reports on mall operations, including maintenance schedules, vendor performance, and incident logs. • Customer Service: Assist in addressing shopper inquiries or complaints related to mall operations. Ensure a high standard of customer service and resolve any issues in a timely manner.
1. Administrative Support Prepare, manage, and maintain administrative documents, reports, contracts, and filing systems Handle incoming and outgoing correspondence related to mall operations Prepare monthly operational reports and meeting minutes 2. Mall Operations Coordination Coordinate daily operational activities with tenants, security, cleaning, and maintenance teams Support tenant onboarding, renewal, and offboarding administrative processes Monitor tenant compliance with mall rules, policies, and operating procedures 3. Tenant & Customer Support Act as a point of contact for tenants regarding operational issues and requests Assist in resolving tenant complaints or operational concerns Support customer service activities related to mall operations 4. Compliance & Monitoring Support inspections related to hygiene, safety, fire protection, and mall standards Record operational issues and follow up corrective actions with relevant departments Assist in enforcing mall operating hours and regulations 5. Coordination with Internal Departments Liaise with Finance, Leasing, Marketing, HR, and Engineering teams Support operational events, promotions, and mall activities