Study client’s requirement and provide optimal logistics operating solutions. Work closely with operations to identify any out-of-scope requests, generate change request forms and update standard operating procedures. Be the key point of contact between business and its clients, building strategic partnerships, overseeing business performance to strengthen existing client relationships. Maintain up-to-date client profile with contract expiry dates and perform contract renewal with clients nearing to the expiry dates. Be able to negotiate rates and service scopes with existing clients. To support implementation of projects handover, and on occasion, take the lead to develop and cross-functional implementation of value-added supply chain solutions. Consistently monitor our service standards and work with our operations team to drive suppliers and operation teams across all areas of responsibility ie lead times, complaints, escalation.
Support the development of new customers, either with existing client contact or by supporting the sales team for RFQ, site visit and presentation Analyze customer requirements and support Q&A sessions Design and propose warehousing solutions according to customer needs Evaluate resources, MHE, investments, EDI, automation and innovation opportunities, etc. Provide cost analysis and rates using cost model Build RFQ technical proposal and present the solution to customer Project Management Work closely with Project Management Team for solutions handover upon project award Support in solutions adjustment during project implementation phase if needed Cost and budget follow-up Commercial Package/Costing Tools Support Business Development team to create up-to-date commercial packages showcasing Company’s expertise and know-how Support Business Development team to improve internal costing and analytics tools Owner of solutions innovation, e.g., automations and robotics Essential Educational Background and/or Training Qualifications & Certificates
Overseeing Outbound Shipments: Supervising the process of picking, packing, and shipping orders to ensure accuracy and timeliness. Inventory Management: Monitoring inventory levels to ensure that products are available for shipment and managing stock rotation Quality Control: Ensuring that all outbound shipments meet quality standards and customer requirements Safety Compliance: Enforcing safety protocols and procedures to maintain a safe working environment Process Improvement: Identifying areas for improvement in outbound processes and implementing changes to enhance efficiency Customer Communication: Coordinating with customer service and logistics teams to address any issues related to outbound shipments Reporting: Generating reports on outbound activities, including shipment accuracy, order fulfillment rates, and team performance To incident and complains; including vehicle accident, transportation service complaint To prepare managerial report To arrange appropriate workface To comply with the SOP To archive and improve internal KPI /SLA
Oversee the daily operations of the inbound team, ensuring efficient and accurate receiving, replenishment, and storage of products. Manage and train inbound staff, including receivers and forklift operators, to maintain high productivity and safety standards. Coordinate with third-party unloading services, inbound scheduling, and warehouse management to ensure smooth inbound operatios Communicate effectively with other departments to ensure timely and accurate receipt of products. Conduct daily receiving and location audits to ensure all documentation is accurately completed and products are stored correctly. Ensure compliance with safety and quality standards, including HACCP and food safety regulations. Monitor and maintain efficiency standards throughout all inbound processes. Implement continuous improvement initiatives to enhance operational efficiency and reduce errors. Generate and analyze reports on inbound operations to identify areas for improvement. Maintain accurate records of inbound activities and ensure proper documentation is completed.
To prepare operation reports To perform cycle counting To manage inventory To ensure Perfect Order Fulfillment (Time & accurate quantity / quantities delivered to customers) To apply Operation Cost Control Responsible for regular performance reports and analytical reports to management team Monitor and maintain transaction and logistics process, including inventory control and warehouse activities Lead a team to support customers' orders fulfillment and enquiries Facilitate and monitor the KPIs of the warehouse, ensure timely and accuracy of orders fulfillment Coordinate with customers and the internal teams to ensure smooth day to day operation other ad-hoc assignments
Oversee daily warehouse operation Inbound & Outbound Planning for Inbound with supplier’s schedule & Manpower arrangement Planning for Outbound and ensure the order fulfillment are completed picking and on time delivery Coordinate with customers and the internal teams to ensure smooth day to day operation Ensure the inventory accuracy achieve with target. Regular cycle counts internal and with customer Oversee the warehouse facility cold & dry zone. Ensure the usage of each facility and MHE are proper. Another task will assign by manager Other ad-hoc duties as assigned by management
Strategically manage warehouse in compliance with company’s policies and vision Oversee daily warehouse operation and delivery plan Monitor Project PICs to ensure the inventory both logical and physical are well controlled+V37 Ensure the inventory accuracy achieve with target Be able to monitor multiple warehouses and clients Ensure daily delivery plan are well performed Problem solving with internal team Problem solving with clients in case PICs not able to response Oversee receiving, warehousing, distribution and maintenance operations Initiate, coordinate and enforce optimal operational policies and procedures Manage stock control and reconcile with data storage system Plan work routes, assign tasks appropriately and appraise results Receive feedback and monitor the quality of services provided Ensure the team billing to customer on time and accurately Other ad-hoc duties as assigned by management