Sales: Comply with the observance of the Labor Regulations, regulations, sales and customer service regulations of the Company. Sales to meet the sales target, and at the same time have suggestions and initiatives to ensure that the sales targets are met or exceeded that set by the Company. Provide the best service to customers to encourage customers to shop for the next time. Polite, welcoming to listen to the needs of customers. Grasping the needs and tastes of customers. Ensure the best customer care service at all times. Receive and transfer information to Manager/Supervisor level to resolve customer complaints. Assist in the display of products and goods in the store Support warehouse staff to check goods when new goods arrive Periodically check warehouse according to the Company's regulations Ask for new customer information Clean shelves, working areas in the store… Maintain the displayed products in accordance with the arrangement of the exhibitors Paste prices and origin of goods, attach alarms to goods. Ensure all products in the sales area they are responsible for are displayed in accordance with regulations and have all the necessary things such as prices, origin, alarm devices ... to be ready to sell to customers. Consult for customers, not just standing to support customers Ensure the spirit of teamwork, solidarity and support for colleagues. If there is a conflict, it must be immediately reported to the superior to be resolved, without causing internal conflicts. Be responsible for replenishing sold goods in his/her area Store goods in the best conditions, especially not allowing goods (accidentally or intentionally) to fall to the ground. Overtime according to work requirements when notified from management Responsible for checking and counting incoming, outgoing and in-stock goods Take the main responsibility when the goods in the store are unequal or lost Perform other tasks as assigned by management. Ensure overtime as required by the brand (including day and night shifts). Ensure good health, be able to carry, climb to arrange goods and get size numbers for customers. Cashier: Comply with the observance of the Labor Internal Regulations, rules and customer service regulations. Provide the best service to customers to encourage customers to shop for the next time. Polite, welcoming to listen to customers' needs. Turn on, log in to the cash register to start each shift. Responsible for billing, printing invoices for customers, recording customer information on invoices, performing necessary procedures if customers need to get red invoices. Carefully check the selling price, item code on the paper label, fabric label to avoid errors before charging. Put goods in packaging/paper bags for customers. Follow the correct procedures when performing transactions such as canceling, splitting invoices, exchanging goods, increasing or decreasing prices, receiving gift vouchers, distributing promotional coupons... Complete the sales payment procedures as prescribed at the end of the shift. Ensure to collect enough sales money and return it to the accounting department at the end of the shift or upon request. Answer customers' questions about issues related to the billing and collection process. Sell and manage gift vouchers, hand invoices. Ask for new customer information. Enter points of purchase of the customer into the software Receive and transfer information to Store Manager/Supervisor to resolve customer complaints. Clean cashier counters, cash registers, chairs, cabinets...… Send daily sales reports to relevant departments (according to the available form). Report directly to the Finance and Accounting Department on matters related to specialist knowledges and the Administration Department on issues related to the Company's rules and regulations. Perform arising tasks requested by superiors. Ensure overtime as required by the brand (including day and night overtime).
I. GENERAL SUMMARY: Reporting directly to OM, BM undertakes: - Playing an important role in the operation of the brand's Operation Management group. - C2 Responsible for developing and maintaining the management team and sales staff with human resource management skills (emotional contract). -Responsible for brand development, achieving KPI goals & brand management's expectations of sales -Clearly communicate the brand's goals, plans, expectations in terms of operating standards, customer service, performance, and take responsibility for ensuring results for the area under its management. -Manage and take responsibility for goods in the system that the brand delineates. -Assisting the Operation Manager in implementing the event including logistics preparation, accounting, etc. -Research and analyze trends and behaviors of customers and consumers to have effective sales strategies. -Promote the VISION – MISSION – CORE VALUES – POLICIES of the company – brand in management. II. WORKING RELATIONS: 1. Direct Superior: OM, BM 2. Direct Reports: SM , SUP , VM SUP , VM , SALE ASSOCIATE 3. Internal contacts in the Company: Accounting , logostic , Exim ,SSU ... 4. External Contacts: Suppliers... III. DETAILED JOB DESCRIPTION: 1. Sales: - Follow the assigned sales plan. -Implement effective resource (human & material) plans to ensure that the stores in charge meet the sales level set by the Company. -Analyze revenue through daily/weekly/monthly/yearly sales reports and make changes to sales plans/strategies as needed to improve the business situation. 2. Product: - Responsible for inventory, turnover of goods as well as loss and theft at the stores in charge. -Implement measures to prevent and minimize external and internal theft of goods. -Implement and manage subordinate employees to strictly comply with all regulations on display of cave goods. -Check the ranking list daily and weekly. -Ensure all products in the sales area are displayed according to regulations and have all the necessary things such as price list, origin, alarm equipment, etc. to be ready to sell to customers. -Make sure to organize your inventory neatly in order (ref/size/color). -Store the goods in the best conditions, especially not allowing the goods to fall (accidentally or intentionally) to the ground. -Perform buying analysis and propose extra orders. -Report to Brand Manager which items are selling well and not selling. 3. Employee Management: ❖ Internal: - Train and disseminate to all employees about new products, effective sales skills, product display instructions, customer care skills, etc. according to the company's requirements. - Check and arrange weekly work schedules for employees. -Instruct and explain to employees the importance of customer service. -Clearly disseminate to sales staff the policies and working procedures related to store operations. ❖ Exterior: - Always ensure the best quality customer service at the store system. - Ensure to immediately resolve customer feedback and complaints. -Carry out direct marketing activities such as phone calls and actively invite customers to the store to visit, shop, etc. -Collect customer data and develop loyal customers. 4. Building a brand image: - Ensure that stores are always clean, arranged according to standards and displayed according to regulations during the opening period. Do not leave the laptop on the cashier counter. -Check and replenish the necessary items for sales for stores. -Daily inspection of furniture and fixtures (lamps, machines, equipment, shelves, etc.) in the store, if there is any equipment that does not meet the standard, it must be immediately notified to the relevant parts for replacement or repair. -Ensure that the general hygiene of the store is always clean from the shelves, floors, ceilings to the storefront... -Train display staff and replace windows every 2 weeks according to the company's instructions. -Regularly inspect and request the relevant department to carry out the defect within the permitted period of 2 weeks. For stores as far have to go on business trips to check and remind (if any) every month. -The main responsibility is if after the Board of Directors / Principal goes to check and has reminded many times that the image of the brand is not up to standard. Direct reporting to label management 5. Different: - Complete all report forms as required by the brand manager on time. -Report directly to Brand Management. -Perform other tasks assigned by superiors. 6. Visual Merchandise: -Translate & train, share all knowledge about trends or products from the main file to all employees in the team with OM/BM... -SOH management of VM props / Quarterly VM Props Order Plan / Periodic Inventory. -Closely coordinate with MKT Team to build Brand Identity and Brand Image. -Understand VM instructions in English and translate into Cambodia; Ensure the standards that regulate goods in accordance with the brand image. -Able to move between the head office and branches and may have to work at night and on weekends as assigned by the VM supervisor/VM Team Leader. -Read and think about good data and commodity business data to have an effective Merchandise display plan.