Review processes, policies, guidelines, and SOP to ensure they are aligned with Business Strategy and Governance. Assist Head of GRA Division in reviewing and updating the Risk Control Register/Risk Register. Framework, including establishing tolerance levels and escalating thresholds. Monitor the Key Risk Indicators (KRI) to ensure the Company is able to timely response and prevent the potential risks. Validate the Risk-Control Self-Assessment (RCSA) for each core business process. Review the Loss Event Data (LED), analyze the main reasons, and provide sufficient appropriate recommendations as necessary. Conducting random checks on the operation transaction to ensure the business functions are adhere to the policy and guideline. Reviewing the working and the result producing by Team Members. Prepare risk and assurance reports to Head of GRA Division. Perform tasks assigned by Head of GRA Division.
Visit clients for outdoor activities to approach more targets and accompany customers who visit our condo. Research the tenant list at other existing condos and new condo (both resident and tenant) as well as build more networks through local and international. Well-managed existing tenant at Space, Shophouse. Condo and support and LED to make sure everything is going well and smoothly. Raising any issues and ideas to solve any problem among the team and monitoring all leasing processes and guiding tenants about the building operation in order to make the tenant well-understand the service and procedure. Market research/analysis of the price and service from other condos and researching on up-to-date marketing environment and competitors. Responsible for developing and maintaining a must-win customer list, and event planning, organizing. Another task was assigned by the manager.
Maintenance plumbing system based on schedule from team leader/senior Test water system corporate with condo unit handover process Record water meter in building C1-C7 and living unit to bookkeeping department for issuing invoice Install and repair on plumbing work in the units and public area Monitor water storage tanks and valve on floor of building C1-C7 Monitor and maintenance pump room of building C1-C7 Monitor and maintenance water treatment, sewers and main holes C1-C7 Clean pump room and storage tanks of building C1-C7 Daily reports to team leader or supervisor.
Perform sales duties and assist on overall sales tasks. Responsible on supervising, managing and motivating team members on a daily basis. Set plan sales and strategies to reach sales team goals. Delegate tasks and set deadlines. Lead and Monitor team performance. Conduct team meetings to increase individual and team success. Prepares weekly, monthly reports by collecting, analyzing, and summarizing information. Review weekly forecast with sales management. Assist and deal with sales and non-sale problems with other related parties. Other tasks as assigned by sales manager.
Greeting guests: The officer welcomes guests upon arrival, ensuring they feel valued and comfortable. They provide necessary information about the facility, services, and amenities. Handling inquiries and complaints: Responding to guest inquiries, requests, and complaints is an essential duty. The officer addresses concerns promptly and professionally, ensuring guest satisfaction and resolving any issues that may arise. Providing information: They share information about nearby attractions, dining options, transportation, and other relevant details. Coordinating services: Guest Relation Officers liaise with various departments such as housekeeping, maintenance and Security. They coordinate special requests and communicate guest preferences to provide personalized service. Organizing events and special requests: Guest Relation Officers may assist in organizing special events, celebrations, or meetings, catering to guest requirements and preferences. Maintaining records: They keep accurate guest records, update guest profiles, and ensure confidentiality of personal information.
Assist the GRA Manager in reviewing processes, policies, guidelines, and SOPs to ensure they are aligned with the Business Strategy and Governance. Assist the GRA Manager in reviewing and updating the Risk Control Register/Risk Register. Framework, including establishing tolerance levels and escalating thresholds. Assist the GRA Manager in monitoring the Key Risk Indicators (KRI) to ensure the Company is able to timely manner and prevent potential risks. Assist the GRA Manager in validating the Risk-Control Self-Assessment (RCSA) for each core business process. Assist GRA Manager in reviewing the Loss Event Data (LED), analyze the main reasons, and provide sufficient appropriate recommendations as necessary. Conducting random checks on the operational transactions to ensure that the business functions adhere to the policy and guidelines. Reviewing the work and the results produced by Team Members. Draft risk and assurance reports for the GRA Manager's Review. Perform tasks assigned by the GRA Manager.
បើកបរជូនបុគ្គលិកចុះទៅបំពេញបេសកកម្មនៅតាមបណ្តាខេត្តនានា បើកបរជូនបុគ្គលិកទៅធនាគារ និងទិញសម្ភារផ្សេងៗ បញ្ចូនវិក្កយបត្រថ្លៃសាំងដែលបានចាក់ប្រចាំខែទៅផ្នែករដ្ឋបាលរៀងរាល់ថ្ងៃទី2 នៃខែនីមួយ លាងសម្អាតរថយន្តឱ្យបានស្អាត 2-3 ដងក្នុងមួយសប្តាស៍ ទទួលរាល់ការចាត់តាំងរបស់ប្រធានគ្រប់គ្រង
Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. Maintain hygiene and tidiness of the Customer Service Counter Assisting customer service staff with duties where required and training staff in areas of customer service and company policies. Received customer request, write receipt, receive payment from customer, and clear payment to accounting Investigating and solving customer service complaints, both internal and external Maintaining documentation pertaining to customer service department activities. Prepare Cash collection report for The Elysée, Elite Town, La Seine, and future projects to be included Issue and delegate information and announcements to the customer Join with the sales department to check the handover house to the owner and the Delivery Invoice to the Customer Follow up on outstanding fees with the house owner or tenants to pay the Space of Rental fee, Electricity fee, Water fee, Parking fee, Management fee, Property Tax fee, and other fees. Access the Car and motorcycle parking card and the Elevator Card. Cooperate and process customer concerns and requests to management. Performing additional duties where needed assigned by the Property Manager.
Prepare WO and Quotation to sale team Solving problem all PO to customers, Receive PO from customer (Khmer)by any media. Follow up glass from production (Back up other documentation) Learning about glass and ERP System Checking/controlling/ online connection and informed to sale team to reply customer Checking/controlling/ online connection and informed to sale team to reply customer.