• Assist the manager in supervising day-to-day SOC activities, including cooperation, monitoring, detection, and response to cybersecurity events. • Ensure SOC processes, playbooks, and incident response procedures are up-to-date and properly executed. • Maintain and improve security monitoring tools, SIEM configurations, and log management practices. • Provide recommendations and best practices to ensure the SIEM tool is optimized and tailored to business needs, minimizing false-positives while maximizing true-positives. • Act as a point of contact between the SOC team, cybersecurity intelligence functions, and management. • Perform or assist in penetration testing and offensive security assessments to proactively identify vulnerabilities and strengthen the Bank’s cybersecurity posture. • Assist in managing cybersecurity incidents by handling preparation, investigation, escalation, and reporting activities. • Continuously monitor and analyze threat intelligence to detect potential risks and emerging threats from external attack vectors. • Contribute to the development, implementation, and maintenance of cybersecurity policies, standards, and guidelines. • Track and coordinate remediation efforts with relevant teams. • Provide actionable intelligence and recommendations to stockholders and management. • Review and improve cybersecurity operational processes to enhance efficiency and effectiveness. • Maintain accurate documentation of procedures, incidents, and investigations. • Assist and support other tasks that are assigned by the line manager.
- Build and deepen relationships with high-net-worth and corporate customers, mainly focusing on manufacturing and processing supply chain and other key corporate SMEs, for delivery of loan products and services. - Provide professional customer service to achieve a high percentage of customer satisfaction and retention. - Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment - Achieve “best in class” productivity to maximize the efficacy of the sales process. - Aggressive sales call plans to acquire large prospective customers through referrals. - Ensure coverage of customer base in accordance with the approved contact plans or sale pipeline. - Dealing with supply chain anchors/key customers within the target sectors, including negotiating with customers, making a business need assessment, making cost and benefits analysis for SMEs, and preparing and presenting a win-win financing proposal for customers. - Onboarding and conducting counter-party risk assessments on all business anchors/key customers within value chain sectors - Conduct all steps of loan appraisal of every loan application, including customer and document assessment, write-up, onsite visits to customers’ business and collateral with an appropriate validation following policies and procedures of the Bank - Monitoring daily work timely and effectively, loan files must be up to date to ensure its high quality of management, loan quality must be closely monitored and rehabilitated and NPL ratio kept at an acceptable level. All bank assets and liabilities related to loans, guarantees confirmation and other loan products need to be properly documented, recorded and accounted for. - Monitoring daily loan late by pushing the sale staff under supervision to closely follow up ontime payment. - Monitor and check regularly on customers concerning the use of loan, business situation, loan contract terms, the repayment of loan, the completeness of documentation on time and to process possible extension of the loan before due date within 7 working days. - Resolve all issues and queries of the customers related to the loan procedures and formalities - Provide training/coaching to the sale staff under supervision to adapt of the bank code of conduct, core value, other rules and regulations - Sharing the new Memo information of the bank to all staff under my supervision - Lead marketing resources to generate new customers and clients for the Bank as group and team. - Execute other related duties as assigned by line supervisors or requested.
To assist the line manager to standardize process in Credit Operation unit. To assist the credit procedure and credit policy related Credit Operation unit. To assist the Trade Operation marketing Team if there is a requirement. To Implement and handle the Trade Finance System to ensure the system is smooth and full functionality. To solve any matter related to internal or external stakeholders related to Trade Operation process. Dealing with customers on loan processing and Trade Finance products to ensure they meet the requirements. Provide coaching and mentoring related Trade Operation and Credit Management if there is a requirement from management. Provide the support related core banking setting up if there is requirement from management. Perform the assigned tasks with high integrity and professional conduct. Perform other related duties assigned by the Management.
Conduct assessment on quality of loan applications submitted by BUs then highlight all risk concerns and provide sound recommendations to approving authority for decision making. Check and validate provided documentation and information including but not limited to the purpose of fund utilization, business registration and ownership, financial documents, collaterals, etc. to ensure all credit proposals are in compliance with all requirements in relevant policy/regulation. Communicate the approval decision to respective Relationship staff. Manage turnaround time of evaluation of each case at the target SLA Work closely with Relationship staff on rectifying information after validation and advise on possible solutions. Review change request submitted by BUs to discuss with the line manager and circulate for approval. Review disbursement request on fulfillment of pre-disbursement condition and circulating for approval. Assess Credit Review submitted by BUs on relevant criteria to discuss with Line Manager and circulate for approval. Regular report on cases reviewed and in process. Continuously develop self-competency through on-the-job training and attend courses nominated by the line manager. Perform the assigned tasks with high integrity and professional conduct. Perform other related duties assigned by the Management.
1. Product Development Initiate, conceptualize, and develop new banking products that address customer needs and market opportunities. Design and develop product concepts, end-to-end workflows, operational processes, procedural guidelines, and documentation for proposed product enhancements or new developments. Lead cross-functional collaboration with internal stakeholders to ensure completeness of product design and readiness for implementation. Oversee end-to-end projects execution. 2. Performance Management Initiate incentive scheme/program to achieve the bank business plan. Develop automation data driven dashboard and reports to senior management. Set and appraise sales performance to ensure alignment with business objectives. Take lead branch performance analyses regularly and provide timely feedback, and motivation to strengthen performance levels. 3. Quality Assurance Identify gaps and operational risks that may affect credit quality, and recommend preventive or corrective actions. Work closely with Relationship Teams and relevant stakeholders to ensure adherence to internal policies, regulatory requirements, and best practices. 4. Beyond Financing Lead the Bank’s “Beyond Financing” agenda by developing SME support programs such as financial literacy, business management training, and financial capability development. Build and maintain strong partnerships with SME associations, business networks, and development partners to strengthen SME financing programs and promote the Bank’s strategic initiatives. Engage with relevant ministries and government bodies to support SME clients beyond financial services, contributing to national SME development priorities. Initiate and coordinate joint programs, networking events, capacity-building sessions, and awareness campaigns to enhance SME engagement.
The Assistant Relationship Manager is responsible for achieving the loan sales target as well as other KPIs required by their line manager and the Bank. Promote the bank's products and services to the targeted customers. Obtain consent for data sharing and credit bureau checks. Process loan applications by communicating with customers and collecting required information and documents. Analyze customer qualifications, including repayment capacity, collateral, and purpose of loan use. Then, prepare a credit proposal to be submitted to the Credit Assessment Department for review and approval. If the customer is disqualified, the Assistant Relationship Manager will reject the loan application. If the loan application is approved, the Assistant Relationship Manager will communicate the pre and post-disbursement conditions and facilitate the loan disbursement process. Conduct a loan review promptly as required by credit policy and procedures. Follow up with customers who have not made their payment on time and take necessary steps or actions to minimize credit risk. Produce reports to analyze the sales pipeline and loan performance. As a customer service representative, it is essential to handle customer complaints promptly and take appropriate actions to resolve them. It is crucial to listen carefully to the customer's concern, empathize with their situation, and provide a fair solution that meets their needs. Performs any related tasks assigned by the relationship manager and the bank.
- Analyze business and technical requirements. - Build/Maintain MIS application, internal and regulatory report. - Manage issues/ Changes, and coordinate with vendors for resolution. - Involve as a project team member and support the implementation of Information Systems and digital technology-related projects. - Develop/ Improve standard operating procedures. - Ensure compliance with policy, internal/external audit, and regulatory requirements.
Strong focus on business development, relationship building and networking; Market products and solutions to increase lending, deposit and cross-sell opportunity Promote banking products and services to existing and prospective customers Assists customers for loan application and screens loan applications; Ensure quality of loan portfolio through sound credit assessment and monitoring; Collecting, investigating, and analyzing for loan appraisal; Conducts client sit visit of home, business places, and collateral; Study credit status and competition in its operating areas; Deal and coordinate customer complaints or claims as well as loans problem; Processing registration of title deed at local authorities and land office; Loan monitor and follows up of the timely repayment; Build good relationships with customers and local authorities; Ensure full compliance with all in-place bank policies & procedures; Achievement of his/her performance targets; Identify and understand customers’ needs and recommend appropriate financial products/services; Ensure that the highest quality of service is offered in the VIP premises at all times; Execute other related duties as assigned by line supervisors or requested.
Performance Management (PM) is responsible for generating accurate business performance insights, supporting KPI management, and driving a performance-based culture across branches and business teams. The role involves data analysis, reporting, visualization, and providing strategic recommendations to enhance business productivity and employee performance. • Generate comprehensive business performance reports and dashboards on branches, teams, and individual staff performance. • Analyze key performance trends, identify gaps, and provide data-driven recommendations to improve productivity and sales outcomes. • Monitor Sales Pipeline and loan projection to push healthy loan growth. • Produce monthly, quarterly, and annual performance summary reports for management review. • Develop automated reporting tools, data visualization dashboards, and analytic models to support faster and more accurate decision-making. • Track business teams’ performance throughout the year and coordinate year-end performance appraisal activities. • Support weekly branch meetings with updated performance data, insights, and recommendations. • Perform others relevant task required by line managers.